Ralph, interesting. I thought I was helping by finding that link. I guess you'd already explored the possibilities. It's a shame when a company doesn't set up a customer service dept. equal to the anticipated, or realized, success and quality of their product.
rjaywallace wrote:
Yes, Bob, there is a link...it goes nowhere and does not provide a number but instead re-directs one to another complaint form. Amazingly, their own website shows a live link to a Cust. Svc. rating - their rating is 2.8 on a 5.0 scale. I generally start out believing the best about a vendor, but when I meet recalcitrance like this from them, my opinion tends to change rapidly.