B&H selling grey market cameras without noting as such
Sep 22, 2016 08:19:41 #
katbandit wrote:
i didn't see anywhere where it would say gray market..i do hope that any of the camera bodies i have purchased are USA warrantied....I'm going to have to check them all ..as far as i do know the first three were fine since I've already had them cleaned by the nikon manufacturer before ..
That's because they WEREN'T GREY MARKET...the words "grey market" appeared in the Q&A and THAT'S IT.
Sep 22, 2016 08:41:46 #
Bill_de wrote:
In the box:
Limited 1-Year B&H Warranty
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Limited 1-Year B&H Warranty
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It appears to me after reading the thread that: 1st, this was an open box sale with "limited B&H" warranty implied by reading the listing. Yes the listing didn't say WARNING NOT A US MODEL but B&H sells all over the world and they have both US and NON-US models in their inventory. The do a decent job of keeping them straight and not INTENTIONALLY (as some others do) selling a non-US model to a customer in the US. Are mistakes made? Sure, they are human. But, it has been my experience with B&H (Adorama, Cameta and a couple of the other companies that we have listed on here as NOT BLACK MARKET) that they bend over backward (even to the point of righting a perceived wrong rather than a real one) to take care of the customer. I wouldn't be too quick to judge but I would contact Hershel and I would contact their customer support line and let them help with the issue. Based on what I have read here, it appears to be a case of the OP misreading the original offer of sale (open box warranty) and not understanding the ramifications. However, that should also be a warning to B&H and other online (and in store) retailers that they need to be more diligent in the description of EXACTLY what the customer is giving up in the purchase of similar items and why they are being so steeply discounted. I have never had an issue with B&H or Adorama but I have had a couple of issues of their (FREE or inexpensive) shipping which uses UPS or FedEx to the local city then they drop the package into the US postal system for final delivery. I have had several packages that the USPS has miss-delivered to a wrong address then blown it off. One was $800 worth of 77mm filters, lens caps, and filter rings that were miss-delivered. I only found out by checking the shipping numbers and they were saying the package was delivered. I contacted the local UPS that told me they had delivered it to the US Post Office and gave me that shipping number. The USPS gave me a phone number to call that was disconnected and when I tried the previous number they wouldn't answer. I contacted B&H and they prepared to resend the package on their own dime. HOWEVER, the next day I got a package that was from a local business mailed to me via USPS that had my opened package inside and a letter stating that the post office had delivered it to them in error and they had opened it. Everything was there so I contacted B&H and told them not to send the replacements. I will NOT (if I have a choice) use the UPS/FedEx free delivery again, if I have a choice. I will pay the small shipping fee if necessary to avoid this. It took an extra 3 weeks and 5 phone calls to straighten out a delivery that should have cost about $15 to go UPS or FedEx ground. So, I understand that there are all kinds of issues the "on-line" retailers have to deal with. Many are not their mistake but Adorama, B&H, Calmeta, and I am sure several others work diligently to even take care of others UPS/FedEx/U.S. Postal System mistakes.
Sep 22, 2016 08:45:47 #
mwsilvers wrote:
Why does everyone seem to think there was intent to deceive here? What happened to innocent until proven guilty?
Bases on the facts presented, they are guilty.
Sep 22, 2016 08:49:03 #
Mogul wrote:
What bothers me is that Carter said:
"He had me contact Henry who finally agreed to accept a return."
FINALLY?????? Was there hesitation here. The B&H I've dealt with in the past would have not hesitated to make things right. Sometimes a company that has had a great reputation tends to relax and rest on its laurels. First Adorama, now B&H! Color me increasingly skeptical!
"He had me contact Henry who finally agreed to accept a return."
FINALLY?????? Was there hesitation here. The B&H I've dealt with in the past would have not hesitated to make things right. Sometimes a company that has had a great reputation tends to relax and rest on its laurels. First Adorama, now B&H! Color me increasingly skeptical!
If the facts are correct, they should not have done this without being more open so people would know what they were getting prior to purchase. Doesn't look here good to me. Deception in sales will cause me to shop elsewhere.
Sep 22, 2016 08:50:25 #
Brucej67 wrote:
MT The add also shows "Limited 1-Year B&H Warranty " which should have been a signal that this is not a USA model, otherwise Nikon would have covered it under their warranty.
Please READ the warranty statement before commenting. It states "Manufacturers warranty OR B&H warranty". That's about as ambiguous as it can get.
Sep 22, 2016 08:53:05 #
Basil wrote:
I completely agree. I've done business with B&... (show quote)
You are correct in most of what you say. While technical they may not be wrong, the omission that this is a "Gray-market" camera is deception. Why not be open about it?
Sep 22, 2016 08:53:30 #
rpavich wrote:
And on that same page (which is why your "gre... (show quote)
That direct statement by "Heather" covers the issue well. The item is definitely NOT identified as import or grey, making it USA by default according to their own policy. Which it clearly is NOT.
Sep 22, 2016 08:54:12 #
papakatz45 wrote:
If the facts are correct, they should not have done this without being more open so people would know what they were getting prior to purchase. Doesn't look here good to me. Deception in sales will cause me to shop elsewhere.
They didn't do anything wrong. They presented a product with all of the attributes clearly presented. They never said that this was anything but what it is.
The buyer got a camera at X price with X warranty and X accessories.
All of the other conversation about how this is shady is just Hedgehog bluster and fright.
Sep 22, 2016 08:58:22 #
MT Shooter wrote:
That direct statement by "Heather" covers the issue well. The item is definitely NOT identified as import or grey, making it USA by default according to their own policy. Which it clearly is NOT.
It would certainly appear that THIS PARTICULAR CASE is not like their normal selling practices, and is a mistake on their part...you are correct in that it's not labeled correctly at all.
Good thing they made this right before this thread ever started and there's no reason (or evidence) to think that this was anything but a mistake on their part (that they made right already)
Sep 22, 2016 08:58:24 #
Brucej67 wrote:
MT The add also shows "Limited 1-Year B&H Warranty " which should have been a signal that this is not a USA model, otherwise Nikon would have covered it under their warranty.
If you are not a smart shopper, not all of us are, how would you know to make that assumption? This seems to be a "buyer beware" situation which is not good business policy.
Sep 22, 2016 08:59:22 #
papakatz45 wrote:
If you are not a smart shopper, not all of us are, how would you know to make that assumption? This seems to be a "buyer beware" situation which is not good business policy.
Agreed, we shouldn't have to "hunt for clues" which is why they don't do this as a rule...this was an error.
Sep 22, 2016 09:02:43 #
MT Shooter wrote:
Just a word of caution to anyone buying from B&... (show quote)
Herschel where are you Help!!
Sep 22, 2016 09:06:54 #
I'm surprised Hershel hasn't weighed-in on this. Customer service has always been top prority at B& H. Given this situation and this forum (UHH), I would think they would want to make-it-right ASAP. Afterall, there are a lot of customers here! 😳
Sep 22, 2016 09:07:27 #
Under "What's in the box" it states: "Limited 1-Year B&H Warranty." That's always a giveaway for an imported item. Yes, they could have stated this up front. But spending several years singing their praises in this forum and now trashing them for one likely oversight is a bit disingenuous, it seems to me.
Sep 22, 2016 09:09:51 #
Their new merchandise is most likely described automatically as it is entered into inventory. Open box items most likely are handled manually because once sold or used as demos the system removes them from inventory or at the very least puts them in a different category.
I really feel sorry for people who think everybody is out to get them. Undoubtedly somebody is, just not everybody. :)
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I really feel sorry for people who think everybody is out to get them. Undoubtedly somebody is, just not everybody. :)
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