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Cannot remove my Tamron 18-270 lens from my D7000
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Aug 2, 2016 08:55:57   #
David Kay Loc: Arlington Heights IL
 
Carl D wrote:
How can you say that Cameta is partially responsible and should pay part of the damage? They did nothing wrong when they sold the camera gear.


I agree with this statement. Also, what has not been said is that if Cameta sends this to Nikon and Nikon takes the body apart to get the Tamron lens off, who is going to pay Nikon? I can not see Nikon doing it for free. Cameta did nothing wrong as the lens worked until this occurred. So the bill from Nikon would probably go to the consumer.

Sending the camera body with lens to Tamron might not work either as I would not want a Tamron Tech taking my Nikon body completely apart to get the lens off.

What a dilemma. Well I hope we find out the outcome of this situation and best of luck on the resolution to the OP.

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Aug 2, 2016 08:57:14   #
Gianfranco47 Loc: Senoia GA
 
Cameta is responsible because sold the lens to customer , Cameta will send the camera and lens to Tamron who will repair the damage and though Cameta the camera will go back to the customer.

this is the common way used in Europe

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Aug 2, 2016 09:09:35   #
Mundj Loc: Richmond TX
 
While I am no first hand experience with Nikon lens mounting system have you tried gently tapping the front of the lens while it is vertical with the lens down to try and reseat a loose screw. Then while vertical try to remove the lens?

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Aug 2, 2016 09:13:00   #
whitewolfowner
 
NJphotodoc wrote:
So far both Tamron and Cameta said they never heard of this either, but both are leaning to a lens issue. Cameta said to send it them and they will try to remove the lens. If they cvan't they will send it to Nikon on ny behalf who will probably have to dissemble the camera to remove the lens. Tamron will fix the lens as it is still under warranty.



Tamron should also pay for the repair from Nikon if the problem lies with the lens. In almost 50 years in photography, I have never heard of this problem before; good luck.

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Aug 2, 2016 09:32:44   #
jerryc41 Loc: Catskill Mts of NY
 
David Kay wrote:
I agree with this statement. Also, what has not been said is that if Cameta sends this to Nikon and Nikon takes the body apart to get the Tamron lens off, who is going to pay Nikon? I can not see Nikon doing it for free. Cameta did nothing wrong as the lens worked until this occurred. So the bill from Nikon would probably go to the consumer.

Sending the camera body with lens to Tamron might not work either as I would not want a Tamron Tech taking my Nikon body completely apart to get the lens off.

What a dilemma. Well I hope we find out the outcome of this situation and best of luck on the resolution to the OP.
I agree with this statement. Also, what has not ... (show quote)

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Aug 2, 2016 09:48:44   #
billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont
 
NJphotodoc wrote:
Hi all. Was on vacation and this problem developed suddenly. Previous photo (observation point on Mauna Kea on Hawaii and yes, it is beautiful there) was fine. However the next shot everything went nuts. Could barely see the image through the viewfinder, could only see 1 focus point, and when I went to change the lens, it would only turn ~ 1/4" before it stopped and would not go any further to remove it. When I turned it back to reingage, it locked in fine, but the problems persist (low light, only 1 focus point, and cannot remove the lens). Autofocus, exposure are all OK, but the lens won't come off and viewing an image is almost impossible.
I called Tamron and while they said they would certainly take care of the lens (warranty), they would prefer it was off the body since they are not responsible for that. Would prefer not having to send the camera and lens to Nikon since they also will not take responsibility for the lens. I did call Cameta ( I get all my stuff from them) and am waiting to hear back from their tech person but they send all their repairs out. I thought about bringing it down to Mack (I'm in NJ and too far from them) but then lens is still under Tamron warranty.
I don't want to force it off but also don't want to see a repair bill that's bigger than the cost of the camera. So, if anyone has ever experienced a lens-camera problem like this, please let me know what you did to get it off. Any and all suggestions gratefully appreciated.
Hi all. Was on vacation and this problem developed... (show quote)


Nikon has a pin that clicks into place when the lens is seated on the body. If you listen for this you will sometimes hear the audible click. If, because you trusted in a third party lens, the machining does not EXACTLY match the pin and slot, it can become stuck. I have seen some depress the lens mount button on the camera a wiggle the lens back and forth to free the pin off the slot. And sometimes, this pin and slot is so tight that the pin will not pull out of the slot and the lens becomes frozen. GOOD LUCK

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Aug 2, 2016 09:55:44   #
NJphotodoc Loc: Now in the First State
 
Hi all. Thanks for the advice. I did call Tamron, Nikon and Cameta. Cameta will try to remove the lens but if they can't, they will send it off to Nikon. Tamron will not touch the D7000 for obvious reasons but will fix the lens. I am not going to try to remove it myself since that would void the Tamron warranty. It could very well be a screw that cam loose, but I'm not going to try to fix it myself since I can damage the lens and camera and have no recourse.
Will let you know the outcome and whose fault it was for all this mess. Bottom line is the camera works now and I want to keep the mechanical problems to a minimum so I'll let the pros handle it from here.

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Aug 2, 2016 10:20:27   #
revhen Loc: By the beautiful Hudson
 
Are the screw heads inside or are they accessible from the outside?

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Aug 2, 2016 10:26:00   #
Unclewiggley Loc: Winter Haven, FL
 
They are inside. There are 4 on the lens. Looks like they are very short but they would be in the way of twisting off the lens if they were to back out.

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Aug 2, 2016 10:53:23   #
revhen Loc: By the beautiful Hudson
 
Yucch!

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Aug 2, 2016 12:08:46   #
NJphotodoc Loc: Now in the First State
 
Sounds like the only way to get the lens off without damaging the camera is to have it done by someone who knows how the camera is assembled (i.e. Nikon). Sending the camera-lens back to Cameta today since they offered to handle this and I don't want my equipment damaged to the point of not being able to be used.

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Aug 2, 2016 13:05:12   #
jerryc41 Loc: Catskill Mts of NY
 
NJphotodoc wrote:
Will let you know the outcome and whose fault it was for all this mess. Bottom line is the camera works now and I want to keep the mechanical problems to a minimum so I'll let the pros handle it from here.



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Aug 2, 2016 14:03:55   #
bettis1 Loc: Texas
 
I think that you are correct in sending it to Cameta and letting them follow the path they think is best. They are the agents for both Nikon and Tamron so they have the most leverage (no pun here) with both. They should also be responsible for handling any "finger pointing" if either of the vendors attempt that.

Bob

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Aug 2, 2016 14:33:35   #
chuck barker Loc: reno nv
 
thanks for this info. am going to check all my lenses now and camera body for any loose srews

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Aug 2, 2016 14:39:05   #
plaza Loc: london uk
 
NJphotodoc wrote:
Hi all. Thanks for the advice. I did call Tamron, Nikon and Cameta. Cameta will try to remove the lens but if they can't, they will send it off to Nikon. Tamron will not touch the D7000 for obvious reasons but will fix the lens. I am not going to try to remove it myself since that would void the Tamron warranty. It could very well be a screw that cam loose, but I'm not going to try to fix it myself since I can damage the lens and camera and have no recourse.
Will let you know the outcome and whose fault it was for all this mess. Bottom line is the camera works now and I want to keep the mechanical problems to a minimum so I'll let the pros handle it from here.
Hi all. Thanks for the advice. I did call Tamron, ... (show quote)
just a thought is your equipment insured if so would they pay out as its obviously a fault with the equipment

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