The lens was a Nikon 70-300 ED. The lens was purchased new. The push/pull was not working but the lens was focusing fine. Pictures were clear and sharp. Maybe 6 years old less than 4000 clicks on camera. The lens was sent to Rick in July, he said he had the parts to fix it return would be 2 to 3 weeks. Then Rick said he didn't have the parts and return the lens. Then he went in the hospital. We waited patiently and prayed for his health. Brenda's major concern was anyone there with him during this crisis.

Rick gets out of the hospital and says he found the parts to fix the lens and would return it shortly. I get another email saying he can't get the parts and will return the lens. That was two months ago. Brenda sent another email asking if the lens had shipped. Rick said yes she should have it in a week or so, One month later Brenda emailed and said she had not received the lens and ask for tracking information.

Rick said he didn't have it.

That's the last we have heard from Rick. Good guy fallen on hard times or scan man you be the judge. Rick has failed to follow up on the lens. Four months.

If we want to be thorough about this, calling Rick "LIAR LIAR" is a little extreme. That requires deliberate intent to deceive, and I do not think we have any evidence to support that.

However, the tone has been softened and the lens has eventually been returned.

There is a balance here. Rick has been doing business with a good reputation for many years according to the preponderance of information on UHH. He has recently been seriously ill, has moved his business premises, and we do not know about the extent or state of his recovery.

On the other hand, Rick is being very poor with communication, and good communication is critical to maintaining a good business reputation when something goes wrong. For a long time there was complete radio silence from Rick. Finally he began showing up on UHH periodically and put up a landing page for his website stating the e-mail and telephone should be restored soon. What I think is about a month or so later that same message is still there.

Rick is not without blame in this regrettable scenario and these repeated situations where people post about the issues they are experiencing is damaging to his business and reputation. Improved communication would go a long way towards rectifying this. I believe that Rick is doing his best, and he appears to be an honest trader, but the delays and lack of communication are a sign that something is not yet back to normal and could be a sign of potential future problems.

I wish Rick well, but some of this is caused by his own inaction and lack of communication or organization.