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Jul 17, 2015 22:47:23   #
gemlenz Loc: Gilbert Arizona
 
SharpShooter wrote:
George, the warranty cards are a pretty useless formality. Probably like most of those cards, they are more for gathering info on who buys and where the merchandise goes.
The real piece of gold here is the original sales receipt and being that buyer. Warranties are NOT transferable.
Either way, they are only good for one year. One year comes fast!
Even though chit happens, in reality, very few cameras/lenses ever have a problem. Knock on wood twice of course!!
I don't know if any of the other companies have off-shore tech lines, but Canon is VERY proud that ALL of their US support is in Virginia or SoCal. And I'm glad as well!!! :-)
SS
George, the warranty cards are a pretty useless fo... (show quote)


:thumbup: :thumbup:

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Jul 17, 2015 23:29:55   #
Blenheim Orange Loc: Michigan
 
Canon support is beyond excellent, in my experience.

Mike

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Jul 18, 2015 05:39:44   #
MikeMck Loc: Southern Maryland on the Bay
 
I wonder what would happen if you took the serial number ad tried to register it at the "Canonusa.com" site. I tried to take a serial number of a camera I have and changed one digit and it told me that the number was not an authorized serial number. Just a thought.

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Jul 18, 2015 06:06:49   #
Jrhoffman75 Loc: Conway, New Hampshire
 
Canon refurb store has 5D Mark III for $2240.

http://shop.usa.canon.com/shop/en/catalog/cameras/refurbished-eos-digital-slr-cameras

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Jul 18, 2015 08:04:44   #
jerryc41 Loc: Catskill Mts of NY
 
gemlenz wrote:
You, as the buyer, have to decide if it's worth the risk to save a few hundred $ to buy from a reseller. I mean for all I know it could be stolen equipment.

That sums it up perfectly. It's like saving money on a new car by deleting the warranty from the buyer agreement.

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Jul 18, 2015 08:49:51   #
lamiaceae Loc: San Luis Obispo County, CA
 
gemlenz wrote:
I have used Canon equipment for the passed 10 years and never had to call Canon for a repair. Maybe I'm just lucky. So I never really had any experience with their support center.

Today I had a reason to call them. I called the number listed on their website and to my surprise a real person answered the phone, no recording or dial a number to get redirected. I told the person my problem and she said she would transfer me to the proper department. When she said that I figured I'd be on the hold for an hour. So I put my phone on speaker to do other things.

No sooner I did that and a gentleman got on the phone. We discussed my problem and he know exactly what to do for me to get a resolution. It was refreshing to have the kind of support we had years ago before everything was outsourced to 3rd world countries.

High fives to Canon USA!

Here's the background on my issue if you're interested in reading it:
I had an opportunity to purchase a 5DMiii on Ebay at a lower price than authorized dealers sell it for. Well, as you know, I'm weary of doing that because of the grey market and warranty concerns.

I read recently that Canon could verify the serial number of the body to see if it's a ligit camera. The seller gave me the number and when I asked Canon if they could verify it they said they did not have that information. They advised that it was not necessarily bad to buy Canon from a non-authorized dealer, or reseller because chances are there would not be a problem. Well, as we all know you can always get a lemon and may have to get it fixed or replaced. Without a valid warranty, Canon would not be able to help me.

You need a valid warranty AND a valid receipt showing the authorized dealers name for the body in order to be covered by Canon. So he said it's a gamble to go that way. You, as the buyer, have to decide if it's worth the risk to save a few hundred $ to buy from a reseller. I mean for all I know it could be stolen equipment. So I think I'll save a few more $ and buy from an authorized dealer.
I have used Canon equipment for the passed 10 year... (show quote)


I've heard before that Canon has excellent customer service, and Nikon's is crap. So far Pentax has been OK.

Though they had a glitch with a popular yet expensive lens. A Pentax-DA* 16-50mm f/2.8 Zoom lens. The earlier ones like mine had an AF defect. Pentax never contacted any owners. It manually focused fine. Later I had to solve the problem myself with a firmware hack. Now it AF's fine using the older worm gear linkage. Many Pentax lenses and bodies can AF via two different mechanisms.

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Jul 18, 2015 09:02:24   #
Gifted One Loc: S. E. Idaho
 
Geo., here is the follow-up! You will possibly get an e-mail how did we do. I have had a few product problems and Canon has always come through.

I have had tech questions and they have always had the answer or researched it until my needs were met. I ran into a pro that said I could use this product by doing this, check with Canon to make sure you comfortable with it. I have been to Canon training and had delightful time an learning experience. My going with Canon was a fluke as I was gifted my first gear. My staying with Canon is by design.

J. R.

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Jul 18, 2015 09:03:40   #
davidrb Loc: Half way there on the 45th Parallel
 
gemlenz wrote:
I have used Canon equipment for the passed 10 years and never had to call Canon for a repair. Maybe I'm just lucky. So I never really had any experience with their support center.

Today I had a reason to call them. I called the number listed on their website and to my surprise a real person answered the phone, no recording or dial a number to get redirected. I told the person my problem and she said she would transfer me to the proper department. When she said that I figured I'd be on the hold for an hour. So I put my phone on speaker to do other things.

No sooner I did that and a gentleman got on the phone. We discussed my problem and he know exactly what to do for me to get a resolution. It was refreshing to have the kind of support we had years ago before everything was outsourced to 3rd world countries.

High fives to Canon USA!

Here's the background on my issue if you're interested in reading it:
I had an opportunity to purchase a 5DMiii on Ebay at a lower price than authorized dealers sell it for. Well, as you know, I'm weary of doing that because of the grey market and warranty concerns.

I read recently that Canon could verify the serial number of the body to see if it's a ligit camera. The seller gave me the number and when I asked Canon if they could verify it they said they did not have that information. They advised that it was not necessarily bad to buy Canon from a non-authorized dealer, or reseller because chances are there would not be a problem. Well, as we all know you can always get a lemon and may have to get it fixed or replaced. Without a valid warranty, Canon would not be able to help me.

You need a valid warranty AND a valid receipt showing the authorized dealers name for the body in order to be covered by Canon. So he said it's a gamble to go that way. You, as the buyer, have to decide if it's worth the risk to save a few hundred $ to buy from a reseller. I mean for all I know it could be stolen equipment. So I think I'll save a few more $ and buy from an authorized dealer.
I have used Canon equipment for the passed 10 year... (show quote)


George, the people who serve as tech reps at Canon USA's phone support service are photographers just as the folks here at the HOG are. Like other starving artists they work at whatever jobs they can get in order to further their pursuit of their goal. Unlike other phone support Canon's reps share the love of photography with those who seek assistance when they phone for help. Yes, callers are met by an answering machine. Canon makes many products and the machine sends your call towards the area of expertise needed. A "live voice" is the next one the caller hears. The majority of reps will discuss any and all problems you bring to their attention. They never seem to be in any hurry to finish one caller and move on to another. A rep who was working with me was unable to figure out why my camera was refusing to shoot multiple exposures. He wound up getting his supervisor on the line and we eventually resolved the issue, but not until a third advisor joined the call. Turned out that the 1 Dx will not shoot multiple exposures when it is configured to use the Wi-Fi Wireless Transmitter. This issue took almost an hour and three techs to resolve, but it was resolved. Canon's tech support is one of the last great deals it would seem. The reps speak English, are extremely courteous, and are very thoroughly educated in their field of expertise. They also sincerely thank each caller for using Canon products. I hope our friends who shoot equipment other than Canon can say they receive similar treatment from their tech support, it is as the expression goes "a deal breaker" for me. It is part of the total package known as a "system", products and their support by a manufacturer.

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Jul 18, 2015 09:15:27   #
Toment Loc: FL, IL
 
Blenheim Orange wrote:
Canon support is beyond excellent, in my experience.

Mike


Had my G12 fixed with no hassle
They even took care of the shipping
Very good service

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Jul 18, 2015 09:52:08   #
RichardSM Loc: Back in Texas
 
As I have said Canon is a Superior Company without a doubt, customer service the best!

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Jul 18, 2015 10:11:19   #
Kojack
 
And the Canon folks speak understandable English. They are located in Virginia Beach.

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Jul 18, 2015 10:13:16   #
jazzman1 Loc: South Of The Border
 
[quote=gemlenz]I have used Canon equipment for the passed 10 years and never had to call Canon for a repair. Maybe I'm just lucky. So I never really had any experience with their support center.

Today I had a reason to call them. I called the number listed on their website and to my surprise a real person answered the phone, no recording or dial a number to get redirected. I told the person my problem and she said she would transfer me to the proper department. When she said that I figured I'd be on the hold for an hour. So I put my phone on speaker to do other things.
--------------------------------------------------------------------------------------------------------------------------------

I've been a Canon Customer for over 30 years and have contacted customer service many times for 1 thing or the other. I have "always" had your experience, Canon gives top support that one expects from a top reputable company. Far as your body serial number you can find if it's valid by registering it on the Canon Website or you can again call customer service and register it. The serial number is stamped on the body, and if it's a valid number, it will be registered normally. If not a valid serial number it will not register. I have done this with every Canon product I've purchased, which now totals over 18 products. They're all registered in my customer acc on the Canon Website.

I give Canon high, high, marks on customer service. They are a class act.

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Jul 18, 2015 10:36:06   #
47greyfox Loc: on the edge of the Colorado front range
 
I purchased a Canon G1X from the refurb store during a sale in February. After playing with the camera, I decided the shutter lag was unacceptable and called Canon support to set up a return. The service tech took my information, then asked if I thought the camera was defective. I replied that I didn't think so and I probably should have looked at the specs more carefully before pulling the trigger based on price alone. He said, "that's okay, just wanted to make sure since we would pay return shipping if it were a camera problem." I have "never" had a bad Canon support experience. I should start calling just to talk about solving world problems? :-)

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Jul 18, 2015 11:25:08   #
sidney Loc: London.Eng.
 
GO Canon. YEAH.. for ever..

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Jul 18, 2015 12:12:41   #
gemlenz Loc: Gilbert Arizona
 
Does refurb mean it will have a full warranty? Do they replace the sensor and reset the shutter count? Or is it like buying a used car that has been reconditioned that still has miles on it? I can get a new one for $2,250.
Jrhoffman75 wrote:

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