Canon Digital Proffessional software (Page 2): No I haven't had problems yet. You can follow this link and send Cannon an email.

khm105 Loc: Louisiana

No I haven't had problems yet. You can follow this link and send Cannon an email.
http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email
Or you could follow this link to the Cannon forum and look to see if anyone on there has had this priblem.
http://forums.usa.canon.com/t5/General-Camera-Discussion/bd-p/generalcameradiscussion

pete-m Loc: Casper, WY

Yes, it happened to me using EOS utility. It was a simple operator error but I don't remember what it was.

This is the process I use that always works.
1. With the camera turned off connect it to the computer. (USB cable)
2. Open EOS Utility.
3. Turn camera on.
4. Download pictures.

Steps 1 and 2 can be reversed (it doesn't mater)

If that doesn't work I suggest replacing the USB cable or the SD card.
That's all I can think off. Canon technical support would be the next step.

MEvanicki Loc: Poughkeepsie New York

[quote=khm105]No I haven't had problems yet. You can follow this link and send Cannon an email.
http://www.usa.canon.com/cusa/consumer/form_display/sup_by_email
Or you could follow this link to the Cannon forum and look to see if anyone on there has had this priblem.
http://forums.usa.canon.com/t5/General-Camera-Discussion/bd-p/generalcameradiscussion[/quote
Thank you for your help. I sent a message to Canon and I'm hoping to hear back. I think its unlikely that the lens change had anything to do with it either.

MEvanicki Loc: Poughkeepsie New York

pete-m wrote:

Yes, it happened to me using EOS utility. It was a... (show quote)

Thank you for your help. I sent a message to Canon.

Old Timer Loc: Greenfield, In.

Did you format the card to the camera that you are using. I had that problem and I had forgot to format the card to that camera. Took me about a week to figure out what was wrong with that camera. My other cameras and card were working alright then after reading the manual and changing the settings in eos setting back and forth I finally stumbled on to the problem. Another time the settings got changed in eos utility.

MEvanicki wrote:

I just tried to upload some pictures from my camera into my computer and it kept reading busy. It asked me if I wanted to change the way I uploaded, I said no. The pictures uploaded but without my raw files. Has anyone else had this problem?

MEvanicki Loc: Poughkeepsie New York

Old Timer wrote:

Did you format the card to the camera that you are using. I had that problem and I had forgot to format the card to that camera. Took me about a week to figure out what was wrong with that camera. My other cameras and card were working alright then after reading the manual and changing the settings in eos setting back and forth I finally stumbled on to the problem. Another time the settings got changed in eos utility.

No, I didn't format the card. I'm wondering if the settings did change in EOS but it doesn't give me any options just says busy.

khm105 Loc: Louisiana

Old Timer wrote:

Did you format the card to the camera that you are using. I had that problem and I had forgot to format the card to that camera. Took me about a week to figure out what was wrong with that camera. My other cameras and card were working alright then after reading the manual and changing the settings in eos setting back and forth I finally stumbled on to the problem. Another time the settings got changed in eos utility.

I believe her JPG pictures downloaded but not the RAW pictures.

Bill Emmett Loc: Bow, New Hampshire

I've been experiencing a problem loading my photos too. It seems when I plug the camera into the computer, EOS Utility does want to start. But, I get a drawing of the camera with a wire (line) to the computer, asking to attach the camera to the computer. I just downloaded the newest EOS Utility, and Canons Digital Photo Professional. I pulled the programs off the 6D downloads section. Now, I just got my new 7D Mark II, so I'll have to download even newer software. Hopefully it will be backward compatible.

B

MEvanicki Loc: Poughkeepsie New York

khm105 wrote:

I believe her JPG pictures downloaded but not the RAW pictures.

As it turns out it doesn't like the usb cord I was using. Thank you again.