Wacom Help Please
Mar 30, 2014 10:23:40 #
wmcy wrote:
I tried. I am on the East Coast; they are on the West. I'd like to be at home in front of my Mac when I call and that's impossible given their very limited phone support hours during the week - and no hours on the weekend.
I am a bit surprised at the limitations of support. I couldn't even find a robust FAQ section.
I am a bit surprised at the limitations of support. I couldn't even find a robust FAQ section.
Thanks for explaining. That is a problem. Do they have email? How about asking the retailer? Some do have a degree of support. I do not remember all the posts but did you check the operating system compatibility?
Mar 30, 2014 10:25:15 #
Oct 22, 2013 - Now that OS X 10.9 Mavericks is available from the Mac App Store for free (no refunds ... An application won't start: The two most common reasons for pre-CC versions to ... Reinstalling the Wacom tablet driver seems to help in some cases. ... click it; if not, download the latest Java from Apple and install that.
http://blog.conradchavez.com/2013/10/22/os-x-10-9-mavericks-will-adobe-software-work/
http://blog.conradchavez.com/2013/10/22/os-x-10-9-mavericks-will-adobe-software-work/
Mar 30, 2014 11:33:01 #
Giugly01 wrote:
Waccom won't work on latest Mac OS X version 10.9 yet.
I've been using Wacom tablet and pen for some time now on IMac 27 running latest Maverick 10.9 with no problems.
Mar 30, 2014 12:00:35 #
cruizer wrote:
I've been using Wacom tablet and pen for some time now on IMac 27 running latest Maverick 10.9 with no problems.
That is great news.
Mar 30, 2014 12:05:57 #
Giugly01 wrote:
Waccom won't work on latest Mac OS X version 10.9 yet.
Really? Mine does. Where does this bad information come from?
Mar 30, 2014 12:16:02 #
I love mine--would not be without it. No way a mouse can compare for fine control of retouching, and pressure sensitivity adds more control. Absolutely indispensable for actual drawing.
Mar 30, 2014 12:22:56 #
CaptainC wrote:
Really? Mine does. Where does this bad information come from?
I beg your pardon. That was the latest info I had seen. Perhaps now there is a driver update that I can apply. I appreciate the info.
Mar 30, 2014 12:23:21 #
wmcy wrote:
Didn't know that. Thanks for the info. Probably explains it.
I have Mac version OS X 10.9.2 and a Wacom Intous Medium tablet running the Wacom Pen Tablet, Driver Version 6.1.7 and I have no trouble accessing any of the functions.
When I use the System Preferences panel to access the Wacom Tablet Settings, the Wacom Display Settings app. opens and the pen functions are there in the tools section.
Perhaps the reason it isn't showing up for you may be that the nib isn't seated tightly in the pen --- trying removing it and then pushing it back in as firmly as you possibly can and see if that helps make the connection.
Also, you may find that the nib is defective in some way and you can check that out by replacing it with one of the extra nibs that are supplied with the tablet.
Mar 30, 2014 12:37:32 #
Giugly01 wrote:
I beg your pardon. That was the latest info I had seen. Perhaps now there is a driver update that I can apply. I appreciate the info.
If that were the case, there would be an internet uproar by Wacom users. It works fine with OSX 10.9.2.
There are some old tablets that are no longer supported, but those go back 8-10 years or so.
Mar 30, 2014 12:40:16 #
Mar 30, 2014 12:56:49 #
Wacom Intuos tablets work fine with Mavericks operating system. I have the same setup as you do. Before you contact support....go to your Apple Icon (top left) of screen and click on System Preferences. Your Wacom tablet should show up at the bottom if you installed it correctly. If it doesn't show....you installed incorrectly. If it does show....click on the Wacom tablet in the System Preferences ...the functionality of the pen (stylus) can be changed from here (i.e., what the tablet, pen, mapping, touch options, etc. are set to). Most likely you have installed it incorrectly, but if not and it doesn't show in System Preferences.....do as told above and contact Wacom technical support. Hope this helps.
Mar 30, 2014 12:57:41 #
dirtpusher wrote:
http://www.google.com/search?q=Waccom+won%27t+work+on+latest+Mac+OS+X+version+10.9+yet&oq=Waccom+won%27t+work+on+latest+Mac+OS+X+version+10.9+yet&aqs=chrome..69i57&sourceid=chrome&espv=210&es_sm=93&ie=UTF-8
Yes - download the current drivers and everything is fine. Just like any device - the FIRST action is to check for current drivers.
Mar 30, 2014 16:30:07 #
gnawbone
Loc: Southern Indiana
Giugly01 wrote:
Waccom won't work on latest Mac OS X version 10.9 yet.
It works on mine and I'm at version 10.9.2
Mar 31, 2014 00:26:45 #
"If that were the case, there would be an internet uproar by Wacom users. It works fine with OSX 10.9.2.
There are some old tablets that are no longer supported, but those go back 8-10 years or so."
My big Bamboo (8yrs old) works just fine on OS 10.9.2
FYI
There are some old tablets that are no longer supported, but those go back 8-10 years or so."
My big Bamboo (8yrs old) works just fine on OS 10.9.2
FYI
Mar 31, 2014 00:27:44 #
Cameoblue wrote:
My big Bamboo works just fine on OS 10.9.2
:thumbup: :thumbup:
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