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Wacom Help Please
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Mar 29, 2014 00:34:45   #
wmcy Loc: Charlotte
 
Hopefully, someone can help me.

I have a new Wacom Intuos Pro Small. I have installed the driver (downloaded from Wacom), installed the tablet and am using the touch feature fine. The problem is that the pen is not recognized by the tablet at all. Furthermore, in the control panel under "Tools", I can see the tablet controls (Function) and the touchpad controls (Touch) options. However, the pen does not show up here, although the manual implies there should be an option for pen controls here too. So I assume my pen isn't working because it isn't recognized by the tablet.

I am on a new iMac 27" with the most current Mac software.

I've researched the web, read the manual, and tried every option I can find.

Thanks in advance for any help.

Wm.

Reply
Mar 29, 2014 01:16:24   #
dirtpusher Loc: tulsa oklahoma
 
hope these help
http://www.youtube.com/watch?v=kdbRreNjFEk
http://www.youtube.com/results?search_query=setting+up+Wacom+Intuos+Pro+Small.&sm=12

Reply
Mar 29, 2014 01:19:47   #
Mormorazzi Loc: Temple, Texas
 
Hmmm. Do you have the latest driver installed? MacOSX - Driver 6.3.7-3 (10.6x - 10.9x)


wmcy wrote:
Hopefully, someone can help me.

I have a new Wacom Intuos Pro Small. I have installed the driver (downloaded from Wacom), installed the tablet and am using the touch feature fine. The problem is that the pen is not recognized by the tablet at all. Furthermore, in the control panel under "Tools", I can see the tablet controls (Function) and the touchpad controls (Touch) options. However, the pen does not show up here, although the manual implies there should be an option for pen controls here too. So I assume my pen isn't working because it isn't recognized by the tablet.

I am on a new iMac 27" with the most current Mac software.

I've researched the web, read the manual, and tried every option I can find.

Thanks in advance for any help.

Wm.
Hopefully, someone can help me. br br I have a n... (show quote)

Reply
 
 
Mar 29, 2014 01:26:19   #
wmcy Loc: Charlotte
 
dirtpusher wrote:
hope these help
http://www.youtube.com/watch?v=kdbRreNjFEk
http://www.youtube.com/results?search_query=setting+up+Wacom+Intuos+Pro+Small.&sm=12


Thanks Dirtpusher. Those links are very instructional - and I will use them, but no troubleshooting tips for pen not working. I may just return the tablet and try a new one.

I appreciate the help.

Wm.

Reply
Mar 29, 2014 01:27:23   #
wmcy Loc: Charlotte
 
Mormorazzi wrote:
Hmmm. Do you have the latest driver installed? MacOSX - Driver 6.3.7-3 (10.6x - 10.9x)


I do, Deborah. In fact, I downloaded it a second time to be sure I had the right one.

I appreciate the suggestion.

Reply
Mar 29, 2014 01:29:03   #
Rongnongno Loc: FL
 
And mac became plug and pray overnight....
:shock: :shock: :shock: :oops: :twisted: :twisted: :twisted:
:mrgreen: :lol: :lol: :lol:
:thumbup: :thumbup: :thumbup:

(j/k)

Reply
Mar 29, 2014 01:29:30   #
dirtpusher Loc: tulsa oklahoma
 
wmcy wrote:
Thanks Dirtpusher. Those links are very instructional - and I will use them, but no troubleshooting tips for pen not working. I may just return the tablet and try a new one.

I appreciate the help.

Wm.


do wish you speedy luck. may have to return. :thumbup:

Reply
 
 
Mar 29, 2014 02:38:10   #
Cameoblue Loc: British Columbia Canada
 
wmcy wrote:
Hopefully, someone can help me.

I have a new Wacom Intuos Pro Small. I have installed the driver (downloaded from Wacom), installed the tablet and am using the touch feature fine. The problem is that the pen is not recognized by the tablet at all. Furthermore, in the control panel under "Tools", I can see the tablet controls (Function) and the touchpad controls (Touch) options. However, the pen does not show up here, although the manual implies there should be an option for pen controls here too. So I assume my pen isn't working because it isn't recognized by the tablet.



I am on a new iMac 27" with the most current Mac software.

I've researched the web, read the manual, and tried every option I can find.

Thanks in advance for any help.

Wm.
Hopefully, someone can help me. br br I have a n... (show quote)


My Wacom tablet and pen work well on my 27" iMac.

Not sure what is wrong here but if I were you I would contact Wacom Support @ http://us.wacom.com/en/support

or

Contact Support

Need help deciding which product is right for you? Or how to get started with your Wacom? Contact our support team for help.

800-922-6613
360-896-9833

Monday - Thursday
7:30am to 5pm (Pacific Time)

Friday
8:30am to 5pm (Pacific Time)

Reply
Mar 29, 2014 02:41:37   #
wmcy Loc: Charlotte
 
Thank you, Cameo. I may just return and try another one from Best Buy.

Wm.

Reply
Mar 30, 2014 09:27:55   #
Giugly01 Loc: Woodstock, NY
 
Waccom won't work on latest Mac OS X version 10.9 yet.

Reply
Mar 30, 2014 09:50:58   #
abc1234 Loc: Elk Grove Village, Illinois
 
wmcy wrote:
Thank you, Cameo. I may just return and try another one from Best Buy.

Wm.


That is a waste of time. Call Wacom first.

Reply
 
 
Mar 30, 2014 10:04:18   #
wmcy Loc: Charlotte
 
Giugly01 wrote:
Waccom won't work on latest Mac OS X version 10.9 yet.


Didn't know that. Thanks for the info. Probably explains it.

Reply
Mar 30, 2014 10:05:05   #
DavidPine Loc: Fredericksburg, TX
 
You need to contact Intuos tech support. Good luck. I have the same tablet and it works great.
wmcy wrote:
Hopefully, someone can help me.

I have a new Wacom Intuos Pro Small. I have installed the driver (downloaded from Wacom), installed the tablet and am using the touch feature fine. The problem is that the pen is not recognized by the tablet at all. Furthermore, in the control panel under "Tools", I can see the tablet controls (Function) and the touchpad controls (Touch) options. However, the pen does not show up here, although the manual implies there should be an option for pen controls here too. So I assume my pen isn't working because it isn't recognized by the tablet.

I am on a new iMac 27" with the most current Mac software.

I've researched the web, read the manual, and tried every option I can find.

Thanks in advance for any help.

Wm.
Hopefully, someone can help me. br br I have a n... (show quote)

Reply
Mar 30, 2014 10:09:11   #
wmcy Loc: Charlotte
 
abc1234 wrote:
That is a waste of time. Call Wacom first.


I tried. I am on the East Coast; they are on the West. I'd like to be at home in front of my Mac when I call and that's impossible given their very limited phone support hours during the week - and no hours on the weekend.

I am a bit surprised at the limitations of support. I couldn't even find a robust FAQ section.

Reply
Mar 30, 2014 10:11:05   #
abc1234 Loc: Elk Grove Village, Illinois
 
Let me change the subject a bit. I have thought of buying a tablet but do not really know why other than some pros like them.

What do you like and not like about a tablet?

Reply
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