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Sending complaint to b & h
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Sep 28, 2013 05:47:00   #
sueyeisert Loc: New Jersey
 
Within the 30 days, if you were unhappy with what you bought, you call them and get a return authorization which gives you additional time to mail the equipment back to them.
To make a long story short twice I had problems: with an Olympus camera and Sigma lens, and with their help I got new equipment.
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)

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Sep 28, 2013 06:28:22   #
authorizeduser Loc: Monroe, Michigan
 
Mogul wrote:
Another B&H rep is henryp. Also you can contact the aforementioned Hershel, but his specialty is online marketing. Both are members here and respond to PM's.


Sounds like this might just be a case of buyer's remorse ..........
I agree, why would you have paid $450 for a repair without even trying to contact B&H? WARRANTY .... DUH! B&H is a great company and I have dealt with them for several years with complete satisfaction. Don't be blaming B&H for your lack of common sense.

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Sep 28, 2013 06:41:17   #
JR1 Loc: Tavistock, Devon, UK
 
Poster has not returned is thread dead

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Sep 28, 2013 09:06:54   #
Phreedom Loc: Kitchener, Ontario, Canada
 
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)


B&H Customer Service Department at 800-963-2525 (212-239-7534 within NYC) or email usedcs@bhphotovideo.com

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Sep 28, 2013 09:21:36   #
photoman022 Loc: Manchester CT USA
 
According to the "Joined" in her profile, she joined September 27 2013. I find it fishy too.

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Sep 28, 2013 09:30:55   #
David Kay Loc: Arlington Heights IL
 
rpavich wrote:
There is something fishy about this whole thing...and certainly B&H isn't at fault.


:thumbup: :thumbup:

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Sep 28, 2013 11:46:11   #
fantom Loc: Colorado
 
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

I think this is a good example of why you show yourself in hiding.

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)

Reply
 
 
Sep 28, 2013 13:17:46   #
londonfire Loc: NY to NC
 
I don't have a comment on this particular issue other than to say B&H has always been a pleasure to deal with. Can't say that about A-----a across town. I walked up to some product I thought was in a public area and they shouted at me and almost threw me out.

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Sep 28, 2013 15:20:44   #
jeep_daddy Loc: Prescott AZ
 
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)


Its a little late to be involving BH since you didn't give them a chance to rectify the problem before paying someone else to repair it. If you had called BH 2 months after you purchased it they would have probably done something for you even way past the 30 day written warranty and return policy. BH has been known as one of the most or the most fair stores I've ever done business with.

If they were to agree to do something for you in regards to that lens what would you expect to be fair?

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Sep 28, 2013 15:39:32   #
PhotoArtsLA Loc: Boynton Beach
 
Were I buying a used lens, I would only buy lenses predating automatic focus, as in, fully manual lenses. Then, there really is nothing that can go wrong, short of fungus on the lens elements.

Buying a high technology lens used with circuits, motors and stabilizers to go wrong... well that would be a crap shoot at best.

All my manual lenses have found new life on my Blackmagic Design Digital Cinema Camera. With the Metabones Speed Booster Adapter, the optics within the adapter actually improve the quality, and increase the speed of the lens by one full stop. Now, I have a bunch of superspeeds. Manual focus is all we ever use in motion picture production.

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Sep 28, 2013 15:45:48   #
jerryc41 Loc: Catskill Mts of NY
 
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)

Looking on the bright side, you now have a Nikon 70-200mm lens in excellent condition, assuming the tech did a good job with the repairs, and you still paid way under list price for a new lens.

Forget about complaining to B&H and just get out there and use it.

Reply
 
 
Sep 28, 2013 16:31:39   #
pdwoodswood Loc: Lewisville, NC
 
rpavich wrote:
There is something fishy about this whole thing...and certainly B&H isn't at fault.



I have found B&H to be awesome in their Customer Service.
I could purchase a $5,000.00 lens and if I were dis-satisfied for any reason; B&H would accept return and credit the full purchase price.
I am puzzled with your perceived problem. The fact you paid $450.00 to repair the lens without contacting B&H first is just plain dumb....IMHO

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Sep 28, 2013 16:42:36   #
Wall-E Loc: Phoenix, AZ
 
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.

Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?

Thank you.

Audrey
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)


You were already in Manhattan to go to PhotoTech, why didn't you just go over to B&H?

Reply
Sep 28, 2013 16:45:42   #
Wall-E Loc: Phoenix, AZ
 
PhotoArtsLA wrote:
Were I buying a used lens, I would only buy lenses predating automatic focus, as in, fully manual lenses. Then, there really is nothing that can go wrong, short of fungus on the lens elements.

Buying a high technology lens used with circuits, motors and stabilizers to go wrong... well that would be a crap shoot at best.

All my manual lenses have found new life on my Blackmagic Design Digital Cinema Camera. With the Metabones Speed Booster Adapter, the optics within the adapter actually improve the quality, and increase the speed of the lens by one full stop. Now, I have a bunch of superspeeds. Manual focus is all we ever use in motion picture production.
Were I buying a used lens, I would only buy lenses... (show quote)


And, what does that have to do with the OP's situation.
Video was never mentioned.

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Sep 29, 2013 06:30:13   #
HelenOster Loc: New York
 
londonfire wrote:
......Can't say that about A-----a across town. I walked up to some product I thought was in a public area and they shouted at me and almost threw me out.


I was deeply concerned to read that this was your experience, and would welcome the opportunity to look into this incident.

Excellence in customer care is an absolute requirement of our staff members, and whenever we are notified that any customer finds differently, we always act immediately to address the issue.

I would be grateful if you could please email me: Helen@adorama.com with additional information.

Please accept my sincere apologies for the disappointment and dissatisfaction this caused, and I very much look forward to hearing from you.

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