Sending complaint to b & h
Sep 27, 2013 08:02:16 #
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.
Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?
Thank you.
Audrey
Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?
Thank you.
Audrey
Sep 27, 2013 08:05:45 #
Sep 27, 2013 08:08:15 #
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)
I doubt that it will do much good. You could write their rep on this forum, perhaps something might be done.
The name is Hershel, send a PM.......It can't hurt.
Sep 27, 2013 08:19:09 #
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)
Just wondering why you did not contact them at least by phone or email at the time. What are you wanting them to do about the problem at this time? I have found them to be an excellent company, but even excellent ones can sometimes make mistakes.
You could probably sell it back to them. But you would still probably be out the money you spent for the repair.
I do understand your frustration with having to pay for repairs for an item recently purchased, but I believe it is too late for B & H to cover the costs or refund your money.
Sep 27, 2013 08:46:42 #
What I can't believe is that you paid for a repair, when things are guaranteed for a year, you state that you could not take it back as THIRTY DAYS had passed, I assume therefore it was pre owned.
Why could you not take it back or at least have called them
Why could you not take it back or at least have called them
Sep 27, 2013 08:58:02 #
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)
Why would anybody pay $450. for a lens repair before calling the vendor. You may be beyond help.
Sep 27, 2013 09:16:55 #
RicknJude wrote:
Why would anybody pay $450. for a lens repair before calling the vendor. You may be beyond help.
That is why I find it very odd
Sep 27, 2013 09:21:39 #
RicknJude wrote:
Why would anybody pay $450. for a lens repair before calling the vendor. You may be beyond help.
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1200 from b & h last winter. It was rated check plus. As I used the lens, I was confused and dissatiafied as to the focusing ability, etc. i was unable to bring it back in the 30 day warranty time. Subsequently, I brought it to phototech and incurred 450$ in repairs, in the focus ring , focus operation, etc.
Who would I write to at B & H to tell them of my disappointment that they would sell an item and give it such a high rating?
Thank you.
Audrey /quote]
It's difficult to see how B&H can "make you whole" at this point: you used the lens and it's been repaired without giving them a chance to respond/see it in that condition. It's entirely possible that the focus ring issue happened during your use of the lens. Not accusatory, but that is a possibility.
Did you download & read the manual prior to use? Some autofocus mechanisms can be broken without proper use.
Sep 27, 2013 09:54:01 #
JR1 wrote:
What I can't believe is that you paid for a repair, when things are guaranteed for a year, you state that you could not take it back as THIRTY DAYS had passed, I assume therefore it was pre owned.
Why could you not take it back or at least have called them
Why could you not take it back or at least have called them
I just checked and B&H's warranty on used and refurbished items is only 90 days.
Sep 27, 2013 10:47:42 #
wolfman wrote:
I just checked and B&H's warranty on used and refurbished items is only 90 days.
90 days is ample time to test out used gear. OP had 90s days to discover the problem and be made whole by B&H.
You have no valid complaint OP, as you had ample time to contact B&H and get it addressed by them.
You learned a great lesson about used gear. Test it when it gets to your doorstep.
Sep 27, 2013 10:52:04 #
There is something fishy about this whole thing...and certainly B&H isn't at fault.
Sep 27, 2013 11:01:42 #
rpavich wrote:
There is something fishy about this whole thing...and certainly B&H isn't at fault.
I could not agree more
Sep 28, 2013 03:29:46 #
Audsworld14 wrote:
I purchased a used vr 2.8 70-200 nikon lens for $1... (show quote)
PM henryp. He is a member and a B&H company representative.
Sep 28, 2013 03:32:37 #
traveler90712 wrote:
I doubt that it will do much good. You could write their rep on this forum, perhaps something might be done.
The name is Hershel, send a PM.......It can't hurt.
The name is Hershel, send a PM.......It can't hurt.
Another B&H rep is henryp.
Sep 28, 2013 03:37:56 #
traveler90712 wrote:
I doubt that it will do much good. You could write their rep on this forum, perhaps something might be done.
The name is Hershel, send a PM.......It can't hurt.
The name is Hershel, send a PM.......It can't hurt.
Another B&H rep is henryp. Also you can contact the aforementioned Hershel, but his specialty is online marketing. Both are members here and respond to PM's.
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.