CResQ,

On behalf of all of us at B&H Photo I'd like to thank you (and all of the other fine folks here on UHH) for your patronage and bringing your positive experience to our attention. I will send Yael a copy of your post of which I'm certain she will be most appreciative. It's always gratifying to know that the great lengths and expense we go to so as to deliver an informative, respectful and pleasant experience to our callers and customers does not go unnoticed. Yael is an exemplar of the many dedicated, capable, knowledgable and highly skilled B&H employees entrusted with handling customer issues via phone, email and chat services.

Thanks again for your thoughtfulness in writing this post.

All the best to you and yours.

Hershel K. Waldner
B&H Photo, Video, Pro Audio

I needed an item which would enable me to take a somewhat risky shot using my Rebel T3. If all went wrong it would be better to risk the T3 rather than my 7D. I tried to get it in Canada (locally and online) to no avail so decided to take a look at B&H. After not finding what I wanted I decided to enter an online chat session with a sales rep who could not find what I wanted either. I left the conversation resolved not to take my shot.

Anyway after the chat session was closed I was prompted to take a survey. I do not normally partake in these but the sales rep was as helpful as he could be and polite so I decided to go ahead and take it.

Today I received a follow up email from Mrs. Yael Lebovits, who works in the Office of the Director of Sales, which totally blew me away.

Not only did she apologize that I was not totally satisfied, she directed somebody from her department to see if there was an alternative to what I needed, and indeed there was.

I purchased the item from B&H and it will not be last time that I buy from them. When you receive a really good service, when a company goes beyond the norm, it makes a lasting impression (and great business sense).

Maybe B&H should market the way they do business because there sure is a lot of companies that appear not to give a damn!

Very impressed with B&H - if anyone from B&H is reading this - Thank you. You have gained another customer from me.

The item that I needed was an extension cable for a wired shutter release for use with my T3. The Canon T3 doesn't have a infrared wireless remote port so I could not use the normal remote trigger similar to what I have for my 7D. What was suggested to me was a wireless receiver and trigger system, the receiver sits in the hotshoe on top of the camera so I ordered that right away from them.

I have a distribution company and the shot that I want to take involves securing the T3 on a tripod to the front end of one of my forklifts. I want to take slow shutter shots whilst doing donuts on the forklift. So you can see why I am not willing to do this shot using my 7D :)

I needed an item which would enable me to take a somewhat risky shot using my Rebel T3. If all went wrong it would be better to risk the T3 rather than my 7D. I tried to get it in Canada (locally and online) to no avail so decided to take a look at B&H. After not finding what I wanted I decided to enter an online chat session with a sales rep who could not find what I wanted either. I left the conversation resolved not to take my shot.

Anyway after the chat session was closed I was prompted to take a survey. I do not normally partake in these but the sales rep was as helpful as he could be and polite so I decided to go ahead and take it.

Today I received a follow up email from Mrs. Yael Lebovits, who works in the Office of the Director of Sales, which totally blew me away.

Not only did she apologize that I was not totally satisfied, she directed somebody from her department to see if there was an alternative to what I needed, and indeed there was.

I purchased the item from B&H and it will not be last time that I buy from them. When you receive a really good service, when a company goes beyond the norm, it makes a lasting impression (and great business sense).

Maybe B&H should market the way they do business because there sure is a lot of companies that appear not to give a damn!

Very impressed with B&H - if anyone from B&H is reading this - Thank you. You have gained another customer from me.

Hi there, thanks for looking at this thread.

Absolutely it is, it makes such a change and is very refreshing.
The item that I needed was an extension cable for a wired shutter release for use with my T3. The Canon T3 doesn't have a infrared wireless remote port so I could not use the normal remote trigger similar to what I have for my 7D. What was suggested to me was a wireless receiver and trigger system, the receiver sits in the hotshoe on top of the camera so I ordered that right away from them.

I have a distribution company and the shot that I want to take involves securing the T3 on a tripod to the front end of one of my forklifts. I want to take slow shutter shots whilst doing donuts on the forklift. So you can see why I am not willing to do this shot using my 7D :)