B&H
Apr 10, 2013 13:57:06 #
I needed an item which would enable me to take a somewhat risky shot using my Rebel T3. If all went wrong it would be better to risk the T3 rather than my 7D. I tried to get it in Canada (locally and online) to no avail so decided to take a look at B&H. After not finding what I wanted I decided to enter an online chat session with a sales rep who could not find what I wanted either. I left the conversation resolved not to take my shot.
Anyway after the chat session was closed I was prompted to take a survey. I do not normally partake in these but the sales rep was as helpful as he could be and polite so I decided to go ahead and take it.
Today I received a follow up email from Mrs. Yael Lebovits, who works in the Office of the Director of Sales, which totally blew me away.
Not only did she apologize that I was not totally satisfied, she directed somebody from her department to see if there was an alternative to what I needed, and indeed there was.
I purchased the item from B&H and it will not be last time that I buy from them. When you receive a really good service, when a company goes beyond the norm, it makes a lasting impression (and great business sense).
Maybe B&H should market the way they do business because there sure is a lot of companies that appear not to give a damn!
Very impressed with B&H - if anyone from B&H is reading this - Thank you. You have gained another customer from me.
Anyway after the chat session was closed I was prompted to take a survey. I do not normally partake in these but the sales rep was as helpful as he could be and polite so I decided to go ahead and take it.
Today I received a follow up email from Mrs. Yael Lebovits, who works in the Office of the Director of Sales, which totally blew me away.
Not only did she apologize that I was not totally satisfied, she directed somebody from her department to see if there was an alternative to what I needed, and indeed there was.
I purchased the item from B&H and it will not be last time that I buy from them. When you receive a really good service, when a company goes beyond the norm, it makes a lasting impression (and great business sense).
Maybe B&H should market the way they do business because there sure is a lot of companies that appear not to give a damn!
Very impressed with B&H - if anyone from B&H is reading this - Thank you. You have gained another customer from me.
Apr 10, 2013 14:03:15 #
Apr 10, 2013 14:06:05 #
I have never has in that situation but it is good to know that they have such a good customer satisfaction policy. I will spread the word since companies likes this deserve our sponsorship. Hurrah for B&H.
Apr 10, 2013 14:15:27 #
joe r.v.
Loc: California City California
HI I have some experience ...very good ...from B&H as said before get their catalog! merchandise is not on the cheapest side but beside to buy once in a while I found their catalog very helpful! JV
Apr 10, 2013 14:16:36 #
Well stated. It is equally important to praise superior service as it is to criticize the same. Pat on the to you CResQ and too B&H.
Apr 10, 2013 14:18:11 #
Pepper
Loc: Planet Earth Country USA
In the case of B&H their service as evidenced above is worth the few extra bucks it might cost to do business with them. Like the OP B&H has earned my loyalty as well.
Apr 10, 2013 14:25:01 #
Apr 10, 2013 14:28:29 #
CResQ wrote:
I needed an item which would enable me to take a s... (show quote)
Many of us have been very pleased in the way B and H does business. We do much of their marketing.
Apr 10, 2013 14:29:32 #
Greenebroke wrote:
Well stated. It is equally important to praise superior service as it is to criticize the same. Pat on the to you CResQ and too B&H.
Thank you, B&H deserve the pat on the back, very impressive. Cheers :thumbup:
Apr 10, 2013 14:30:34 #
Bubu wrote:
I have never has in that situation but it is good to know that they have such a good customer satisfaction policy. I will spread the word since companies likes this deserve our sponsorship. Hurrah for B&H.
Awesome! :thumbup:
Apr 10, 2013 14:36:07 #
I have been ordering from B&H for 30 years.
As stated, not the cheapest of all the rest but definitely best in customer service. Just ordered a tripod from them today for my new digiscoping rig... a Swarovski 25-60x 85 scope. Attached are a few photos taken with it.
As stated, not the cheapest of all the rest but definitely best in customer service. Just ordered a tripod from them today for my new digiscoping rig... a Swarovski 25-60x 85 scope. Attached are a few photos taken with it.
Apr 10, 2013 14:38:30 #
I Have Bought From Them Many Times. Good People. They Also Display At Our Monthly Triangle Meetings Here In Pittsburgh.
They Bought My Old Hasselblad Equip From Me And Gave me a Fair Price.
They Bought My Old Hasselblad Equip From Me And Gave me a Fair Price.
Apr 10, 2013 14:52:21 #
Rob1215 wrote:
I have been ordering from B&H for 30 years.
As stated, not the cheapest of all the rest but definitely best in customer service. Just ordered a tripod from them today for my new digiscoping rig... a Swarovski 25-60x 85 scope. Attached are a few photos taken with it.
As stated, not the cheapest of all the rest but definitely best in customer service. Just ordered a tripod from them today for my new digiscoping rig... a Swarovski 25-60x 85 scope. Attached are a few photos taken with it.
Nice pictures
Apr 10, 2013 15:29:25 #
That my friend is the answer to keeping and acquiring more customers - The satisfied happy customer.
Word of mouth referrals can make or break a company as bad referrals spread 100X faster than good ones. Bad ones can build a wall around a business and keep it's customer base from growing.
I don't mean to ring my own bell but I was quite successful in busyness as I treated each customer as it was the only one I had - their money is all the money you will ever have.
Word of mouth referrals can make or break a company as bad referrals spread 100X faster than good ones. Bad ones can build a wall around a business and keep it's customer base from growing.
I don't mean to ring my own bell but I was quite successful in busyness as I treated each customer as it was the only one I had - their money is all the money you will ever have.
CResQ wrote:
I needed an item which would enable me to take a s... (show quote)
Apr 10, 2013 15:44:13 #
Harvey wrote:
That my friend is the answer to keeping and acquiring more customers - The satisfied happy customer.
Word of mouth referrals can make or break a company as bad referrals spread 100X faster than good ones. Bad ones can build a wall around a business and keep it's customer base from growing.
I don't mean to ring my own bell but I was quite successful in busyness as I treated each customer as it was the only one I had - their money is all the money you will ever have.
Word of mouth referrals can make or break a company as bad referrals spread 100X faster than good ones. Bad ones can build a wall around a business and keep it's customer base from growing.
I don't mean to ring my own bell but I was quite successful in busyness as I treated each customer as it was the only one I had - their money is all the money you will ever have.
:thumbup: :thumbup:
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