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Advice on Toyota service
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Apr 12, 2024 17:40:19   #
SteveR Loc: Michigan
 
BBurns wrote:
I have been around the auto industry for 50+ years.
I can immediately see that you do do not have a Lexus problem near as much as you have a dealer problem.

This industry has changed immensely over the years. Dealers make hardly anything off the sale of the car.
Dealers survive from the profits made from parts and service.

A call to Lexus corporate customer care would have made a massive amount of difference in a case like yours. Once you get a regional rep in the loop, things will change. Unfortunately, the money you have already spent is behind you.
In my post almost 5 years ago, in this thread, I highly recommended the purchase of the factory warranty. Especially if you plan to keep the car for a long time. The Platinum level is the best and it can be extended on some models. Coverage terms range from three years/50,000 miles to 10 years/125,000 miles on new vehicles and from one year/12,000 miles to five years/60,000 miles on used vehicles.
When you consider that Toyota’s factory bumper-to-bumper warranty expires after just three years or 36,000 miles, and its powertrain warranty expires at five years or 60,000 miles, being able to extend your coverage to up to 125,000 miles is pretty impressive.
Once out of warranty with an older car, as in your case, I suggest an independent repair place that has a good reputation. They will do quality work for about half the cost of the dealer.

Trix is correct. Toyota has one of the highest ratings worldwide for quality & reliability.
I have been around the auto industry for 50+ years... (show quote)


We will be purchasing the extended warranty on the new vehicle. I have finally found a reliable independent repair facility that has experience with Lexus vehicles. Last year, for instance, I was able to replace two struts for what the dealer would have charged me for one. Both were original Lexus parts as well. You're right, the cost is about half. The dealer just built a new 20 million dollar facility and has to pay it off.

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Apr 13, 2024 08:41:29   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
There is mixed opinion on extended warranties.

I generally ignore them. I got one with my first digital camera (1999). It quit in 2001 and was under warranty so I went back to the store and they honored it. The old camera was 1.2MBytes and was out of production and the equivalent was 3.3MBytes so I got an upgrade. That time it worked.

My rule of thumb is that the extended warranty should cost less than a couple percent of the purchase price per year of warranty. The actual number really depends on the MTBF of the item in question. Of course not all warranties are equal. There's fine print in there which is really important.

You also have to determine whether an extended warranty is really necessary. Maybe I'm just lucky but I have spent probably $25K over my lifetime on photographic stuff (cameras, lenses, peripheral items). The high ticket items have not failed. A couple of small items have had infant mortality covered by the initial warranty but generally my cameras and lenses have continued to perform as well as they did originally. They even sometimes take better pictures than they did originally.

I have never purchased an extended warranty for a vehicle. I maintain the vehicle and don't abuse it and it performs well.

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