SuperflyTNT Loc: Manassas VA

It wouldn’t take an English scholar to see the mistakes.

whatdat Loc: Del Valle, Tx.

As a Nikon user I would be interested in the question he had as well. Maybe he could get an answer from someone on the UHH forum.

Hip Coyote

I went on a few Nikon and general photography forums and see that this is a vexing problem on that camera. And I did not see any resolute answers. There may not be an answer. I think at this point, I'd bite the bullet and pay for the so called tech help.

DaveO Loc: Northeast CT

Amazing that so many threads contain responses that make it obvious that some respondents have not read previous replies before offering their response.

Not targeting anyone, just saying...

BebuLamar

What did they tell you? Did they tell you that you have to pay certain amount of money before they give you the answer? If so how much was it and it's per incident? Or did they tell you that you have to subcribe to a certain support program before they can help you. I am really curious to know. Please let us know.

mindzye Loc: WV

A real time grudge w/Nikon, as (mostly) a lifetime user - bodies and a stable of lenses.
Upgraded to Nikon digital mostly due to the on hand accompanying equipment with the full frame format. Started with an N90s film and worked up with digitals until what I am currently using, the D700.

I sent in a lens to be repaired. They require a cc to temporarily charge for the amount quoted. Fair enough. I agreed. As circumstances changed I requested the repair charge to be on another cc. Not a problem they said, and the other card would be discontinued in their system. Great.

They then charged the changed cc the same amount w/o deleting the original (pre repair amount) on the first card. This put me in a pickle, over this last St. Valentines holiday, and hamstrung me for a date with my wife, as they now had 2 cards charged with the same amount. Apparently they charge the card up front, delete it within a week, and then charge the agreed-to amount upon the confirmation of repair order.

On a 3rd and 4th call they assured me that the charge was only temporary, and that it would come off by the weekend. By early the next week it was off - after being on for close to a week - leaving me in a hard spot over the holiday weekend as they had use of my money without deleting the charge on either card.

No apologies, said the other card couldn't be deleted from their system as previously guaranteed. My question to them; with all of their IT guys, there wasn't one capable, smart enough or with the training of highlighting an entry and hitting delete??? They had said upfront they could, and would be doing so. They didn't state that they were going to charge the new account, slated for the repairs, the upfront charge as well as the charge on the original card. At the same time.

When it came time to agree to the repair, at the same cost they originally quoted, I asked them, how am I guaranteed that both cards won't be used, or even just the original one used, that I couldn't have any additional charge on it? I was told by a 'higher up' that there was no guarantee.

So without any guarantee that both cards wouldn't be accessed, Per the CS rep I spoke with, I refused the repair and had the lens returned. I have lost faith in what I thought was a professional outfit. Yet considering that photography is only 1 of many ventures for Nikon, it apparently isn't high on customer satisfaction, protection, or good business policies.

This leaves me with an extremely sour taste for Nikon. They had use of 2 charges for the same lens on their books to account for their profit, while I was both furious and very disappointed with Nikon repair service and left w/o use of the cards in question for my needs.

When I eventually change to mirrorless, I will be looking at other manufactures' products. I have many Pentax and Minolta lenses from film days.

On a positive note, with Lowe's firing their IT dep't. and moving it to India, Nikon can find someone there that is smart enough to highlight an entry and hit 'delete'.

Maybe they have someone in Nikon that's smart enough to look. It's a big world, certainly there is someone.......

nervous2 Loc: Provo, Utah

I hesitate to ask, but what are schneeflocken?

BebuLamar

While I don't understand what he meant I believe "Schneeflocken" means Snow Flake.

ecurb Loc: Metro Chicago Area

Yes. When someone rage rants without providing context it makes me think the OP was too stupid to recognize a scam website was phishing him.

Machinedoc Loc: Yorktown Heights, NY

And...maybe some of us who have the same camera might alo benefit from the answer, once the question is known.

BebuLamar

The OP has told us what the question was. Please read the thread. And so far nobody has come up with the definite answer.

Machinedoc Loc: Yorktown Heights, NY

Hi...by "lock focus" do you mean keeping the focus point from moving from the desired position? I tend to BBF and set the focus point in the center of the viewfinder and move it using the multi-selector. Sometimes if I'm not careful I rest my finger on the multi-selector and the focus point moves...in that case I move my finger and press the center button which sends the focus point back to the center. I'm not sure one can actually defeat the option of moving the focus point around manually and I have shot 3 Nikon DSLRs and never even bothered to worry about it for those cameras. Good luck in finding an answer and I am curious to see if you come up with a solution.

pego101

Someone may know the answer

grandpaw

Thanks for bringing up the fact that I have posted the problem in this thread already and I have posted the problem on this site before. Please read the previous posts and you will see my problem explained.

pego101

There may not be a question just an excuse to rant. BTW I am a nikon user and a fan