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I have to pay Nikon to get an answer to a problem
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Nov 2, 2023 10:04:35   #
foathog Loc: Greensboro, NC
 
rehess wrote:
You aren’t recommending that he switch the Canon?????


He didn't get his check from Canon this week. LOL

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Nov 2, 2023 10:07:34   #
leftj Loc: Texas
 
grandpaw wrote:
I have been shooting Nikon cameras since 1971 and have a question about my Nikon Z6ii camera and have been informed that I have to pay a fee to get an answer or any help. This is utterly ridiculous, un acceptable, and SORRY CUSTOMER SUPPORT!!!!! Very disappointed in Nikon.


Why can’t you answer the question by doing your own research?

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Nov 2, 2023 10:10:28   #
sgt hop Loc: baltimore md,now in salisbury md
 
this thing is sounding like attic fodder.........

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Nov 2, 2023 10:12:34   #
BebuLamar
 
leftj wrote:
Why can’t you answer the question by doing your own research?


Do you know the answer? I read the manual and I didn't see any way of locking the focus point but I am not 100% sure.

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Nov 2, 2023 10:20:27   #
DaveO Loc: Northeast CT
 

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Nov 2, 2023 10:22:12   #
Hip Coyote
 
BE KIND wrote:
BE KIND


Being kind is, of course, something we all should strive for. But also pointing out obvious issues, fallacies in logic or obvious problems in an attempt to help is also kindness with a bit of courage. In fact, I would argue that mere passive kindness actually morally wrong. Active kindness...meaning to try to earnestly try to help people is morally correct. In this case, the OP posted something about having to pay Nikon for advice, yet this forum is perfect for asking advice. It was an obvious omission.

When I was in a relatively high leadership position in my organization, I told my subordinate managers to not treat their underlings like children. I told them to treat them like THEIR children...firm, fair, supporting, teach them, and the worst of all things is to ignore an obvious issue. In this case, the OP may have well (if he is coach-able) slap his palm on his forehead and say, "of course!" and ask the question here.

If I were to have been the OP on this and had a simple brain malfunction and didn't ask the question, I would hope someone would prompt me to ask the question.

Sadly, on this post, people went off the rails quite quickly on unrelated matters. I agree, that is not only unkindness, it is a lack of judgement. OP has a problem. We work on the problem, provide the answer and move on. Simple.

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Nov 2, 2023 10:25:18   #
DaveO Loc: Northeast CT
 
Hip Coyote wrote:
Being kind is, of course, something we all should strive for. But also pointing out obvious issues, fallacies in logic or obvious problems in an attempt to help is also kindness with a bit of courage. In fact, I would argue that mere passive kindness actually morally wrong. Active kindness...meaning to try to earnestly try to help people is morally correct. In this case, the OP posted something about having to pay Nikon for advice, yet this forum is perfect for asking advice. It was an obvious omission.

When I was in a relatively high leadership position in my organization, I told my subordinate managers to not treat their underlings like children. I told them to treat them like THEIR children...firm, fair, supporting, teach them, and the worst of all things is to ignore an obvious issue. In this case, the OP may have well (if he is coach-able) slap his palm on his forehead and say, "of course!" and ask the question here.

If I were to have been the OP on this and had a simple brain malfunction and didn't ask the question, I would hope someone would prompt me to ask the question.
Being kind is, of course, something we all should ... (show quote)


Thank you for sharing that with the group.

Maybe.

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Nov 2, 2023 10:30:42   #
Hip Coyote
 
grandpaw wrote:
Just to let everyone know that I am smart enough to ask here I have already ask in the past and nobody had the answer so I thought I would give Nikon a try. I have ask here and done a lot of research with no results but I will ask again for those that think I wasn't smart enough to ask here first.

I have a Nikon Z6ii and as far as I can determine there is no way to lock the location of the focus point and I find it very annoying and causing me problems. Before I start getting the same answers that I got last time, I know that I can press the toggle button down and make the focus point go back to the center. I shouldn't have to do that constantly every time I pick up my camera. I use back button focus on all of my cameras and the toggle button is right under th BBF button and it gets pressed every time I pick up my camera and place my thumb on the BBF button which in turn touches the toggle button and it moves my focus point. Last time when I ask here I got all kind of remarks about it not bothering other members or how to double press the toggle to get the focus point back to center. If you have this camera and it doesn't bother you I am happy for you but it is annoying to me. I am not an English scholar so please do not take the time to make remarks about how I wrote or punctuated my post. If you do have helpful information I would very much appreciate it. Thanks for taking the time to read this and respond.

I can lock my focus on any of my DSLR nikons with a lever on the back of the camera. It seems to me this could be fixed with a software update.
Just to let everyone know that I am smart enough t... (show quote)

I dont shoot Nikon, but can you disable that small toggle all together so it does not activate? Maybe a z62 owner might be able to jump in on this.

If this were me, I'd be unhappy as well...I want that focus point right in the middle.

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Nov 2, 2023 10:46:47   #
tshift Loc: Overland Park, KS.
 
foathog wrote:
Sorry, should have put that in there. Dino21


I have 148 created and 3196 messages posted. Is that good? Thanks BE SAFE!!

Tom

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Nov 2, 2023 11:07:46   #
scubadoc Loc: Sarasota, FL
 
I think there are more product support issues such as the OP experienced with “Nikon Support” . One year ago I purchased a Canon Pro-300 printer and could not get the driver to install. I called the Support Line number that was printed in the manual and received the same type of response: He wanted to gain access to my computer to see what the conflict was, but wanted $300 for his efforts. I declined his offer, called Apple support who also wanted to access my computer, but did not request any $$$. Someone above in this thread mentioned that some CS types are moonlighting when asking for money for solving an issue, regardless of whether or not the product was still under their free support time frame. Is it possible that the phone# for customer support can be hijacked?

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Nov 2, 2023 11:16:27   #
grandpaw
 
Hip Coyote wrote:
Being kind is, of course, something we all should strive for. But also pointing out obvious issues, fallacies in logic or obvious problems in an attempt to help is also kindness with a bit of courage. In fact, I would argue that mere passive kindness actually morally wrong. Active kindness...meaning to try to earnestly try to help people is morally correct. In this case, the OP posted something about having to pay Nikon for advice, yet this forum is perfect for asking advice. It was an obvious omission.

When I was in a relatively high leadership position in my organization, I told my subordinate managers to not treat their underlings like children. I told them to treat them like THEIR children...firm, fair, supporting, teach them, and the worst of all things is to ignore an obvious issue. In this case, the OP may have well (if he is coach-able) slap his palm on his forehead and say, "of course!" and ask the question here.

If I were to have been the OP on this and had a simple brain malfunction and didn't ask the question, I would hope someone would prompt me to ask the question.

Sadly, on this post, people went off the rails quite quickly on unrelated matters. I agree, that is not only unkindness, it is a lack of judgement. OP has a problem. We work on the problem, provide the answer and move on. Simple.
Being kind is, of course, something we all should ... (show quote)


I just want to mention that I had already in the past ask about my problem with not being able to lock the focus point and did not get any answers that would fix my problem. So after asking here and doing a lot of research on the problem I decided to get in touch with Nikon to see if there was a fix and was told I had to pay for help with my problem. I will add that I also researched disabling the toggle button and that cannot be done either as far as the research I have found states. Im not new to photography or using Nikon cameras. My first Nikon was a Nikon F back in 1971 and I have owned and used several Nikon DSLR cameras, all of which had a button to lock focus on them. It seems to me that either one of these options could be fixed in a software update. Hopefully it will get fixed in the future.

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Nov 2, 2023 11:20:03   #
Series1 Loc: Atlanta GA
 
grandpaw wrote:
I just want to mention that I had already in the past ask about my problem with not being able to lock the focus point and did not get any answers that would fix my problem. So after asking here and doing a lot of research on the problem I decided to get in touch with Nikon to see if there was a fix and was told I had to pay for help with my problem. I will add that I also researched disabling the toggle button and that cannot be done either as far as the research I have found states. Im not new to photography or using Nikon cameras. My first Nikon was a Nikon F back in 1971 and I have owned and used several Nikon DSLR cameras, all of which had a button to lock focus on them. It seems to me that either one of these options could be fixed in a software update. Hopefully it will get fixed in the future.
I just want to mention that I had already in the p... (show quote)



I'm curious about this angle - did they want to charge a one-time fee, or did they want to make you commit to some type of subscription support?

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Nov 2, 2023 11:24:16   #
SuperflyTNT Loc: Manassas VA
 
dino21 wrote:
Yea thats right but still the fact that the way it is written that Nikon is wanting to charge a customer for something that he has already purchased. That is the point I think he was trying to make not so much the specific question.


I’m curious too, because I’ve never had to pay Nikon to answer a question.

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Nov 2, 2023 11:27:30   #
SuperflyTNT Loc: Manassas VA
 
BE KIND wrote:
Your last attempt at attacking me kinda backfired on ya, didn't it? See topic "Recent NE Cruise". S0 ...BE KIND.


So your stupid all caps handle is just words without meaning?

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Nov 2, 2023 11:30:23   #
grandpaw
 
leftj wrote:
Why can’t you answer the question by doing your own research?




For your information I have actually ask on this very forum before and did not get any answers to my problem. I have also done many hours of research and did not find an answer to the problem so don't assume that I am too lazy or incompetent to do my own research. I just wanted to express my disappointment in being told I had to pay for customer support. I have been shooting Nikon for 53 years and find this ridiculous to have to pay for customer support!!!

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