all of a sudden Lightroom will not import photos from my Mac desktop or attached thumb drives. I've contacted Adobe twice to fix the problem and they have accessed my Mac without any solution. Last week all worked fine, then all of a sudden this week, LR will not import, but just sits there saying it is importing, but nothing happens.

The first call with Adobe lasted several hours and they thought they fixed the problem by changing a bunch of parameters on my Mac. Believing that the problem was corrected, we ended the call. After rebooting the system, the problem still remains.

The second call with Adobe also lasted several hours with their final solution of going back to an older version of LR. Again, believing that the problem was corrected, we ended the call. Again, after rebooting the system, the problem still remains. I am going to contact Adobe support again today and ask for someone who knows what they are doing instead of the guessing of prior agents.

I am completely frustrated at this point, and am now asking for help from UHH. Has anyone had this situation with LR, and, if so, what was the solution?

all of a sudden Lightroom will not import photos from my Mac desktop or attached thumb drives. I've contacted Adobe twice to fix the problem and they have accessed my Mac without any solution. Last week all worked fine, then all of a sudden this week, LR will not import, but just sits there saying it is importing, but nothing happens.

The first call with Adobe lasted several hours and they thought they fixed the problem by changing a bunch of parameters on my Mac. Believing that the problem was corrected, we ended the call. After rebooting the system, the problem still remains.

The second call with Adobe also lasted several hours with their final solution of going back to an older version of LR. Again, believing that the problem was corrected, we ended the call. Again, after rebooting the system, the problem still remains. I am going to contact Adobe support again today and ask for someone who knows what they are doing instead of the guessing of prior agents.

I am completely frustrated at this point, and am now asking for help from UHH. Has anyone had this situation with LR, and, if so, what was the solution?

I admit to grasping here, but I had a similar problem recently when I tried to import files from an external SSD to Lightroom Classic on my M1 MacBook . The solution was in the Privacy settings on the Mac:

System Settings
Privacy and Security
Files and Folders
Allow the application to access files and folders
Adobe Lightroom Classic

In my case, the external drive option was not checked.
Perhaps something got changed in all the fiddling with Adobe?

Just a thought.

Good luck. Please tell us how you ultimately solve this.

Agree this info may help people help you better. Also:
Have you recently updated your Mac OS?
Did you install anything new or modify anything between the time it last worked and the time it quit working?
Have you tried having Lightroom import directly from the card? Did that work?


Some other ideas:
Put a new card in the camera and take a new sequence of photos, and try to import them. Any difference?
Watch the attempted import on the console. Any clues?
While you're in the console look through the various reports. Any clues?
Have you run system diagnostics? On both your hard drive and any externals? Any clues?

Some suggestions:
Post your problem on the Lightroom Queen site and the Apple support site.

I have used Lightroom and PS for 15 years and only once have I had a totally confounding problem that Adobe tech could not solve. The good folks on LQ and Apple forums helped me find/resolve the problem.

all of a sudden Lightroom will not import photos from my Mac desktop or attached thumb drives. I've contacted Adobe twice to fix the problem and they have accessed my Mac without any solution. Last week all worked fine, then all of a sudden this week, LR will not import, but just sits there saying it is importing, but nothing happens.

The first call with Adobe lasted several hours and they thought they fixed the problem by changing a bunch of parameters on my Mac. Believing that the problem was corrected, we ended the call. After rebooting the system, the problem still remains.

The second call with Adobe also lasted several hours with their final solution of going back to an older version of LR. Again, believing that the problem was corrected, we ended the call. Again, after rebooting the system, the problem still remains. I am going to contact Adobe support again today and ask for someone who knows what they are doing instead of the guessing of prior agents.

I am completely frustrated at this point, and am now asking for help from UHH. Has anyone had this situation with LR, and, if so, what was the solution?