Problems with Adorama lately? (Page 2): I've had nothing but good experiences from Adorama.

tdozier3 Loc: Northern Illinois

d2b2 wrote:

I bought a Nikon MB-N11 Battery Grip used, from Ad... (show quote)

I've had nothing but good experiences from Adorama.

Klickitatdave Loc: Seattle Washington

billnikon wrote:

Look, they told you, "they have had an inordinate amount of items returned and were simply bogged down"
What about this response do you not understand.
Obviously, you have never run a large business, shit happens. Go take a shower, have a cup of warm liquid and CHILL.

Personally, the fact that they had "an inordinate amount of items returned" gives me pause as far as ordering anything from them. What does that say about the quality control of their suppliers? Of course there are other reasons for returning a purchase. Perhaps they have had a rash of incidents where they sent the wrong item but even that is an alarming possibility. Yes, shit happens but when the amount of shit is exceptionally large then it is hard to trust the business.

Klickitatdave Loc: Seattle Washington

Architect1776 wrote:

img src="https://static.uglyhedgehog.com/images/s... (show quote)

Good point.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

Klickitatdave wrote:

Personally, the fact that they had "an inordinate amount of items returned" gives me pause as far as ordering anything from them. What does that say about the quality control of their suppliers? Of course there are other reasons for returning a purchase. Perhaps they have had a rash of incidents where they sent the wrong item but even that is an alarming possibility. Yes, shit happens but when the amount of shit is exceptionally large then it is hard to trust the business.

Adorama is a very good company and I will continue to do business with them. Dirty laundry posts here do not bother me. Do they bother you?

Klickitatdave Loc: Seattle Washington

No, not really. I must confess that I missed the descriptor "Used" when I first read the post. This changes things because replacements for used product purchases is more difficult to fulfill. However, five weeks is too long without a resolution. Also, if it had been a new product my original comment would apply.

Bill_de Loc: US

When a woman named Helen used to be the Henry P (of B&H fame) of Adorama things went very smoothly. When she left customer sevice went down hill. Such is life.

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PhotogHobbyist Loc: Bradford, PA

d2b2 wrote:

I wrote and spoke to them - both. They were very nice and to date, and so have I. And my next step is to ask for a refund. My question is whether this is something going on with Adorama, or is it an infrequent scenario? Are they a Company I should avoid, in the future?

Thank you.

I had only one really bad experience with Adorama several years ago and vowed to never go to them again.

Capn_Dave

Klickitatdave wrote:

Personally, the fact that they had "an inordinate amount of items returned" gives me pause as far as ordering anything from them. What does that say about the quality control of their suppliers? Of course there are other reasons for returning a purchase. Perhaps they have had a rash of incidents where they sent the wrong item but even that is an alarming possibility. Yes, shit happens but when the amount of shit is exceptionally large then it is hard to trust the business.

Are you saying the major camera manufacturers have quality control issues?

BebuLamar

Bill_de wrote:

When a woman named Helen used to be the Henry P (of B&H fame) of Adorama things went very smoothly. When she left customer sevice went down hill. Such is life.

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And yet I think she has never been to Adorama store in NYC. I think she lives in Israel.

mrtaxi Loc: Old Westbury NY, Fort Lauderdale, FL

I buy from Adorama and never have a problem. On one occasion, recently, there was a later than expected delivery right before I was going away. They apologized and offered a full refund and they paid the shipping. Are you looking for a refund or you looking for a replacement or are you looking for a repair?

Bill_de Loc: US

BebuLamar wrote:

And yet I think she has never been to Adorama store in NYC. I think she lives in Israel.

I don't know if she ever stepped foot in the store. Most of their customers probably never stepped foot in the store. When you are working on line you could be working on the moon.

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Blues Dude

Just ask them for a refund. Stop agonizing about this problem and instead spend your time taking pictures!

Vroger Loc: CA

Must be business press or other staff shortages. I've shopped there all my life and had nothing but good results. Became close with my salesman and everything went well. I go with speaking with someone. Ask for the used dept. Manager. Good luck- vroger.

d2b2 Loc: Catonsville, Maryland, USA

Those of you criticizing my initial comment: That's crap! The majority of you are not getting the point. Moreover, the end of the story is that I kept getting lame answers until I asked for my money back. More than a week lapsed until I tried again. The day AFTER that, I got a message that said the issue was still pending, neglecting my earlier correspondence. Only AFTER THAT did I get terse with them and demand my money back. The next day, I got a message that said my credit had been established A WEEK AGO! But it was a credit to Adorama, not a return of my money. Why was I never told of the fact that I had a credit? Why did I have to ask several times to get that information?

And yes, I have managed a large company operation - where life and death issues were at hand. This is lousy management and lousy communication on the part of Adorama. If they had so many problems with returns of faulty equipment, that is another problem altogether. Thanks to those of you who answered that this seems to have been unusual for Adorama.

d2b2 Loc: Catonsville, Maryland, USA

mikeroetex wrote:

Why do you need the internet to make this decision? If you are fine with 5 weeks plus waiting, then they are a perfect fit for you. If not, get your refund and move on. It’s that simple.

I was asking if anyone else had difficulties with the Company. The question is whether my situation was an aberration, or standard operating procedures for them? As in, should I shrug this off as a one-in-a-thousand issue, or has the Company gone downhill in some way.