Sent very new equipment into Adorama Used/Trade dept., which was originally purchased at Adorama as new at Adorama, 1 year ago.

Received an excellent appraisal rating from Jack Gold.
Obtained current & very recent sales (past 2 months-current date) of exact equipment on Adorama’s Used website.
After bad-faith offers, attempt to offer a "used" item, rather than "new" that we wanted, and Adorama's refusal to respond to us,
we made the decision to request the return of our equipment. We've now made 2 requests for our equipment to be returned.



Placed huge new order with Adorama, still in return window, after this bad experience with Used/Trade dept., need to return huge order and buy elsewhere.

Sent very new equipment into Adorama Used/Trade dept., which was originally purchased at Adorama as new at Adorama, 1 year ago.

Received an excellent appraisal rating from Jack Gold.
Obtained current & very recent sales (past 2 months-current date) of exact equipment on Adorama’s Used website.
After bad-faith offers, attempt to offer a "used" item, rather than "new" that we wanted, and Adorama's refusal to respond to us,
we made the decision to request the return of our equipment. We've now made 2 requests for our equipment to be returned.

Adorama’s Used/Trade website states:
“If a deal is not made, we will return the merchandise to you, fully insured at our expense."
This is also in-line with what Adorama Used/Trade dept. told us (recorded).

However, after requesting twice, in writing, the return of our equipment and a UPS tracking number, Adorama will not comply with our request and is holding our equipment, requesting that we call Jack. This is not necessary, as we have in writing two requests, no deal-return our equipment.

It is abundantly clear in our written requests, that our equipment be returned to us, in the condition that we sent it, that no deal is to be made and that a tracking number be sent immediately, however, Adorama Used/Trade will not return the equipment.

There is no offer verbal or in writing, that has been accepted by either party.

We have photos and serial numbers of all equipment, have expressed in writing twice, that there is no deal with the Adorama Used/Trade dept., and yet they still will not return our equipment. All communications with Adorama are recorded and retained.

Cannot recommend Adorama Used/Trade.
Placed huge new order with Adorama, still in return window, after this bad experience with Used/Trade dept., need to return huge order and buy elsewhere.

Hello older thread here but if by chance you get this I was wondering whatever became of your story if you would not mind to share?

I am going through pretty much the same thing. I believe they lost my gear. Jack Gold was not really part of my deal but did make an appearance after the fact to offer me an even more worse ridiculously low amount for my gear. I have emailed and mailed called and called they flat out ignore me and my requests. I have requested my gear be returned as I would not accept their offer. I received half of my property back I mailed in 2 boxes 1 was returned. I have requested all paperwork recordings anything that they would have on everything dealing with my property intake/inventory, evaluation, invoices, reciepts etc. I have all emails and my inventory of what I sent in. They will not respond to me and I think I am gonna have to go into small claims court and file.

Came across this in my research and thought to ask and see if anyone may see this and respond. Hope it worked out for you thanks

Aaron

The OP last participated on UHH on Jan 14, 2018. Your effort to revive this ancient thread will likely get no current nor relevant feedback.

If / when you get your equipment back, consider the auto-quote process at KEH.com. You'll likely get a better understanding of the wholesale pricing (aka 'blue book) of camera equipment, especially consumer-grade models. Selling to a reseller is the quickest way to get paid, but also the method least likely to maximize funds.

There's contact information on page 12 this thread for Nancy Miller at Adorama that might be able to help, if you contact her directly. https://www.uglyhedgehog.com/t-720414-12.html#12744733