Ordering trouble with B&H
Jan 29, 2023 11:00:34 #
cmc4214
Loc: S.W. Pennsylvania
Jrhoffman75 wrote:
Not reading thoroughly before replying seems to be an epidemic on this site.
It's human nature...
Jan 29, 2023 11:19:52 #
cwp3420 wrote:
It’s unbelievable how many people don’t read the entire post before replying. 
Forum threads are like email. Don’t assume the reader gets beyond the first couple sentences or lines before sharing his/her expert opinion.
Jan 29, 2023 12:04:40 #
Jan 29, 2023 13:05:40 #
tcthome
Loc: NJ
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
It has been about a month but, last time I ordered it went fine. Call them & place the order. That is how I did it up until about a year ago.
Jan 29, 2023 13:07:55 #
tcthome wrote:
It has been about a month but, last time I ordered it went fine. Call them & place the order. That is how I did it up until about a year ago.
You didn't read this last sentence from the OP problem?
"I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone."
Jan 29, 2023 22:20:39 #
linda lagace wrote:
Sales rep from b&h did warn me about possible problems with item performance but also assured me I could return if not happy and he was right.
Note Although I did an initial contact by phone to discuss various adapters, all other contacts were purely through email. Note as people have mentioned, timing is important. There were delays when my contact was past standard business times or days on the east coast. I have had some problem with computer chats not being responded to with other companies but it turned out to be timing issues or internet issues on my part. Check and make sure your contacts are actually sent and not somehow lost in cyberspace.
Jan 30, 2023 15:33:30 #
trapper1 wrote:
Is anyone else having trouble placing orders with B&H? For nearly a week I have been trying to enter a couple of orders with B&H but each and every time when I get to the "View Cart" screen, that image, an outline of a box, just rolls over and over endlessly and nothing else ever comes up.
I apologize for the difficulty you encountered and for our lapse in responding to you promptly.
Please use my email (in my sig) to let me know more details, and if possible, send a screenshot of what you're getting. We regret your dissatisfaction. I apologize for the issues you experienced. What you describe is not consistent with B&H's standards of excellence which is to provide the most professional and courteous assistance at all times.
Jan 30, 2023 15:35:49 #
Rick from NY wrote:
Send pm to Henryp here in the forum. He is the B&H guy who monitors many on line photo sites and is THE GUY here to cure any BH issues. He always replies and always solves any problems with his store.
Private messaging is disabled for this account. Please email your comment to henryp@bhphoto.com. Thank you.
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