Ordering trouble with B&H
Jan 27, 2023 20:03:49 #
Is anyone else having trouble placing orders with B&H? For nearly a week I have been trying to enter a couple of orders with B&H but each and every time when I get to the "View Cart" screen, that image, an outline of a box, just rolls over and over endlessly and nothing else ever comes up. I have sent B&H three messages asking for their help in resolving this problem but they have done nothing whatsoever to help except to send useless boiler plate replies that solved nothing. I don't know if the problem lies with my computer or with B&H. During this period I placed two orders for lenses with another firm and both orders went through as smoothly as silk, no hitches at all. I have never had the least trouble in ordering from B&H in the past. If anyone else has had or is having this same problem with ordering from B&H and has had the problem resolved I would appreciate hearing from you. I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone.
Trapper1
Trapper1
Jan 27, 2023 20:06:23 #
Jan 27, 2023 20:15:35 #
You can call them and order over the phone.
And maybe they can tell you if they are having a problem will their online ordering page.
Will
And maybe they can tell you if they are having a problem will their online ordering page.
Will
Jan 27, 2023 20:17:58 #
Soul Dr. wrote:
You can call them and order over the phone.
And maybe they can tell you if they are having a problem will their online ordering page.
Will
And maybe they can tell you if they are having a problem will their online ordering page.
Will
Last line of original post.
I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone.
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Jan 27, 2023 20:28:50 #
Bill_de wrote:
Last line of original post.
I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone.
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I have to ask B&H for e-mail replies as I have significant hearing loss and cannot use the phone.
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Sorry, I missed that one.
Will
Jan 27, 2023 21:27:52 #
I just ordered from them with no problem.
Call and talk to them. Walk through it with them and forget the messaging.
Call and talk to them. Walk through it with them and forget the messaging.
Jan 27, 2023 22:56:31 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
No my wife ordered something with no problems and didn't even ask for expedited delivery yet it was on the front porch the next day.
Jan 27, 2023 23:12:15 #
[quote=Bill_de]Can you send me links to what you are trying to buy.....
Thank you for your offer, I much appreciate it. I was trying to buy a used Hoya 67mm UV filter for the lens I just bought. The search chain went B&H - used hoya 67mm UV filter for sale -filters displayed. The first two I tried to buy are no longer listed so they must have been sold. There is a third one on there now, a NXT that would be fine. Its B&H # is 2632381. In the box that says add to cart it now displays "View Cart" and if I click on it, I get the same result as earlier and nothing comes up at all. Also, I forgot to add that when I try to view the cart, nothing at all happens, nothing comes up. As an experiment, I tried to add two other, non-related items and got the same result, nothing at all appeared in the "Cart" box and I was unable to enter any order.
Thank you offering to help, hop you are more successful than I have been.
Trapper1
Thank you for your offer, I much appreciate it. I was trying to buy a used Hoya 67mm UV filter for the lens I just bought. The search chain went B&H - used hoya 67mm UV filter for sale -filters displayed. The first two I tried to buy are no longer listed so they must have been sold. There is a third one on there now, a NXT that would be fine. Its B&H # is 2632381. In the box that says add to cart it now displays "View Cart" and if I click on it, I get the same result as earlier and nothing comes up at all. Also, I forgot to add that when I try to view the cart, nothing at all happens, nothing comes up. As an experiment, I tried to add two other, non-related items and got the same result, nothing at all appeared in the "Cart" box and I was unable to enter any order.
Thank you offering to help, hop you are more successful than I have been.
Trapper1
Jan 27, 2023 23:25:47 #
JeffDavidson wrote:
I just ordered from them with no problem.
Call and talk to them. Walk through it with them and forget the messaging.
Call and talk to them. Walk through it with them and forget the messaging.
That is impossible :-(
(Look back.)
Jan 28, 2023 05:23:49 #
Rick from NY
Loc: Sarasota FL
Send pm to Henryp here in the forum. He is the B&H guy who monitors many on line photo sites and is THE GUY here to cure any BH issues. He always replies and always solves any problems with his store.
Btw - BH is closed weekly due to strict Sabbath observance from midday Friday through all of Saturday. Henryp will respond to you on Sunday when the store reopens for biz Sunday through mid day Friday.
Btw - BH is closed weekly due to strict Sabbath observance from midday Friday through all of Saturday. Henryp will respond to you on Sunday when the store reopens for biz Sunday through mid day Friday.
Jan 28, 2023 05:35:26 #
[quote=trapper1]
Never have had that happen.
Bill_de wrote:
Can you send me links to what you are trying to bu... (show quote)
Never have had that happen.
Jan 28, 2023 06:22:16 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
I have made two orders in the last two days with no trouble at all.
Jan 28, 2023 06:22:58 #
Soul Dr. wrote:
Sorry, I missed that one.
Will
Will
I almost missed it!!
Jan 28, 2023 06:58:39 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
You may be eligible for a caption phone. Free service.
https://clear2connect.org/learn-how-to-access/
Jan 28, 2023 07:12:23 #
trapper1 wrote:
Is anyone else having trouble placing orders with ... (show quote)
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