Topaz Question (Page 2): Once again, I have no suggestions to offer on this issue. Sorry.

fredpnm Loc: Corrales, NM

Lknack wrote:

I had hoped this would be simple.
Yes, I’ve tried jpeg and RAW. I appreciate all of the time and effort y’all have extended.

Once again, I have no suggestions to offer on this issue. Sorry.

gmontjr2350 Loc: Southern NJ

I had a similar issue with Topaz Sharpen AI. It seemed to occur with the "Normal" model. After processing the image with that model, the image area was black.
It finally seemed to boil down to the amount of memory available while running Sharpen AI. I disabled a bunch of start-up apps, in particular the "widgets" and the issue went away.
See this thread that I posted here asking for help.
https://www.uglyhedgehog.com/t-743089-1.html

George

Canisdirus

Have you tested your 'graphics card' with a benchmark program?
Do the same for your CPU.

The Iris integrated...is dang slow...if Topaz is using that...probably the problem.
Photo processing is graphic intensive.

Edit: Here is your GPU bench...

pbearperry Loc: Massachusetts

I too use the free version of Topaz. It loads and runs slow for me. Not sure why.

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

Lknack wrote:

Question for you computer folks: br br I just pur... (show quote)

Sometimes virus protection programs mess with apps. They see them as potential dangers. Turn off your virus protection and see if the program runs correctly. If it does, you may want to try a different virus protection perogram.

alvin3232 Loc: Houston, TX

Hello
What about seeing if your video card driver has an updated driver? That could be the issue maybe, but just something to look at. Based on everything else seems your new laptop should work.

Alvin

TheShoe Loc: Lacey, WA

Lknack wrote:

I asked the HP guy the same thing, he said “no.” He said that “it way exceeds the minimum recommend specs from Topaz.”

Since it is using the on board graphics, if there is not memory dedicated to the graphics processor it may be a shared memory problem. If so, you can install a suitable graphics card, trade your laptop for one having a dedicated graphics card that has enough memory to more than satisfy the Topaz minimum recommendation, or disable Topaz's use of the graphics processor and see if it runs faster that way. TriX, if you are watching, have I said anything that is incorrect?

TriX Loc: Raleigh, NC

TheShoe wrote:

Since it is using the on board graphics, if there is not memory dedicated to the graphics processor it may be a shared memory problem. If so, you can install a suitable graphics card, trade your laptop for one having a dedicated graphics card that has enough memory to more than satisfy the Topaz minimum recommendation, or disable Topaz's use of the graphics processor and see if it runs faster that way. TriX, if you are watching, have I said anything that is incorrect?

No sir., you haven’t - Ithink you’ve covered it well (in my humble opinion). If the graphics driver is correct/up to date and the preferences are correct in the Topaz aps, AND Topaz was critical to your workflow, I personally would be looking into the possibility of returning the laptop and replacing it with one with a separate NVidia based graphics card. Seems extreme, but I have no other ideas.

Lknack Loc: NOCO

First, I want to thank all y’all for the thought and help.
Second, I purchased the package at the sale price.
Third, I discovered if I zoom in about 10% from full frame it will work and save the whole image properly and I can open in Affinity and use it. That works pretty well with D and S but I have to zoom in to about 30% for G to work. Now I have to figure out how to plug them into Affinity and figure out a workflow.
Thanks again for all your efforts.

TriX Loc: Raleigh, NC

Lknack wrote:

First, I want to thank all y’all for the thought and help.
Second, I purchased the package at the sale price.
Third, I discovered if I zoom in about 10% from full frame it will work and save the whole image properly and I can open in Affinity and use it. That works pretty well with D and S but I have to zoom in to about 30% for G to work. Now I have to figure out how to plug them into Affinity and figure out a workflow.
Thanks again for all your efforts.

Glad you found a work around, and if you ever find the root cause, please let us know.

Cheers

Lknack Loc: NOCO

Will do. I didn’t mention that I loaded all of the windows and HP updates and uninstalled and reinstalled topaz.
Anyway, got er done… kinda.

Cheese

This is NOT a problem with your computer. As you noted, “ If I zoom in on a small (about ½ of the image or less) part of the image it works perfectly.” This is by design. If you have a large image, you cannot load it at 100%. You need to zoom out. Try loading it at 40% or 50%. I believe the reason is that Topaz uses a lot of memory to manipulate the image, so it needs to save memory on displaying the image. You should get a pop-up message asking you to zoom out.

Contact Topaz help desk for confirmation. There is nothing wrong with either the computer or Topaz. Both are working as designed.

TheShoe Loc: Lacey, WA

TriX wrote:

... I personally would be looking into the possibility of returning the laptop and replacing it with one with a separate NVidia based graphics card. ...

I don't think that I will try to trade my RADEON RX 6700 XT for something from NVidia.

Lknack Loc: NOCO

[quote=Cheese]This is NOT a problem with your computer. As you noted, “ If I zoom in on a small (about ½ of the image or less) part of the image it works perfectly.” This is by design. If you have a large image, you cannot load it at 100%. You need to zoom out. Try loading it at 40% or 50%. I believe the reason is that Topaz uses a lot of memory to manipulate the image, so it needs to save memory on displaying the image. You should get a pop-up message asking you to zoom out.

Contact Topaz help desk for confirmation. There is nothing wrong with either the computer or Topaz. Both are working as designed.[/quote

That makes since, but they ought to warn you so you wouldn’t have to waist so much time trying to figure it out. I wonder how many sales they loose because people think it’s not compatible (like I almost did).
Thanks

Toby

[quote=Lknack][quote=Cheese]This is NOT a problem with your computer. As you noted, “ If I zoom in on a small (about ½ of the image or less) part of the image it works perfectly.” This is by design. If you have a large image, you cannot load it at 100%. You need to zoom out. Try loading it at 40% or 50%. I believe the reason is that Topaz uses a lot of memory to manipulate the image, so it needs to save memory on displaying the image. You should get a pop-up message asking you to zoom out.

Contact Topaz help desk for confirmation. There is nothing wrong with either the computer or Topaz. Both are working as designed.[/quote

That makes since, but they ought to warn you so you wouldn’t have to waist so much time trying to figure it out. I wonder how many sales they loose because people think it’s not compatible (like I almost did).
Thanks[/quote]

WOW. I just bought the package but have not loaded or tried it yet. I will keep following this and hopefully not have the same problem. Thanks to everyone for the warnings and suggestions and to the original poster. Good Luck