copladocus

I feel your pain. I have been using PS/LR for over three years now. I have a 1 year old big Dell desktop with two screens and 32MB of RAM. Only in the last few weeks have I experienced problems with PS locking up when I try to work on a photo either from LR or direct into PS. I have had now three sessions with Adobe Agents. Each time there was a fix and it worked but then didn't after I came back after shutting down for the day. Frustrating. The last session was this morning and it worked fine all day. We shall see what tomorrow brings.

Key points for you and others to draw from my experience and the fixes that were done. The second Agent said that the latest update of PS is more power hungry for graphics resources and computers need to reallocate sources to meet the new PS graphics needs... (Like I would know how to do that.) The helpful agent did that for me and ultimately it failed again. The second takeaway was from today's Agent who said my Invidia graphics drivers needed to be updated. We did that and now it works.

So two things to check:
make sure your graphics drivers are up to date.
Make sure your graphics settings are optimized for heavy use.
I hope mine still works when I go back to it on Wednesday....

grichie5

What logs are yiou referring to and where can they be accessed?

CHG_CANON Loc: the Windy City

On a Windows10 machine, that would be Computer Management / Event Viewer. The Event Viewer expands and one might look at the Windows Log / System. "Errors" should appear at the date / time of a Blue Screen crash. Usually, you can highlight and copy the text and google the message to possibly find a solution.

11bravo