Photoshop lack of technical support
Aug 8, 2022 14:32:54 #
aleizadogg
Loc: North Carolina
I wanted to do a slide show with Lightroom in June. Adobe's technician went on my computer in June and since then I have not been able to use Photoshop without the blue screen of death (crashes). I have had multiple technicians "help" but each one has made another issue worse (such as not being able to read PDFs). My case has been escalated several times. There have been multiple call backs scheduled in which I was not called back. I have called and been promised that someone would call me back. I have changed my schedule around multiple times (including waiting for nature so that I could answer the phone) only to be disappointed and frustrated. I am ready to use other software but not sure which. I used the trial version of Luminar, but I was not happy with selecting an area. I have a trial of Affinity, but there is a learning curve that I have not mastered. Does anyone have suggestions of other software that is powerful, but also doesn't require multiple hours of learning (which I have already done for Photoshop)?
Aug 8, 2022 15:52:30 #
Aug 8, 2022 16:21:37 #
Have you tried the Photoshop forum?
Photoshop is reliable software. Millions use it daily to make a living!
Photoshop is reliable software. Millions use it daily to make a living!
Aug 8, 2022 16:49:53 #
aleizadogg wrote:
I wanted to do a slide show with Lightroom in June... (show quote)
Did you try uninstalling and then reinstalling Photoshop?
Aug 8, 2022 17:51:08 #
aleizadogg
Loc: North Carolina
I have reinstalled several times. I have had about 10 technicians from India and have been escalated several times, but they do not return calls when they schedule appointments.
Aug 8, 2022 17:52:58 #
aleizadogg
Loc: North Carolina
I have not but I have had many of their technicians from India take over my computer. Uninstalling, reinstalling, taking off my plug ins. Telling me that I need to buy a new computer. Call Dell. Only Photoshop causes it to crash. I can use all of my other software and spend hours on zoom on the computer everyday.
Aug 8, 2022 17:53:15 #
Aug 8, 2022 18:36:37 #
aleizadogg wrote:
I have reinstalled several times. I have had about 10 technicians from India and have been escalated several times, but they do not return calls when they schedule appointments.
Photoshop uses a lot of memory, so do a memory check.
Beyond that, make sure you have a backup of your documents, initialize the system disk, and reinstall the operating system and applications. I would start with Photoshop and make sure it doesn't crash your system, then reinstall applications while periodically checking that none of them crash your system.
Aug 8, 2022 18:40:25 #
aleizadogg
Loc: North Carolina
I have done a memory check and all is OK. I have 32 RAM, i 7 and solid state drives. I can't reinstall programs because programs do not come on disks anymore. I wouldn't know where to get them all from.
Aug 8, 2022 18:57:59 #
aleizadogg wrote:
I wanted to do a slide show with Lightroom in June... (show quote)
What are some of the specifics about your computer, what brand & model, what OS? When did the problem start?
Hundreds of thousands of people use PS / LR everyday. Your subscription gives both phone support and online chat that is technical support. You can download all current software from the Adobe.com site via your Adobe site username and password. It seemed you said you haven't downloaded and updated? Start there. Also, from the Help menu of the Adobe software (that works), you should find the contact us and a lead toward the chat from the Help menu. Then, you should have to wait in the waiting room rather than waiting for a call-back.
Aug 8, 2022 19:04:57 #
Just Shoot Me
Loc: Ithaca, NY
jcboy3 wrote:
Photoshop uses a lot of memory, so do a memory check.
Beyond that, make sure you have a backup of your documents, initialize the system disk, and reinstall the operating system and applications. I would start with Photoshop and make sure it doesn't crash your system, then reinstall applications while periodically checking that none of them crash your system.
Beyond that, make sure you have a backup of your documents, initialize the system disk, and reinstall the operating system and applications. I would start with Photoshop and make sure it doesn't crash your system, then reinstall applications while periodically checking that none of them crash your system.
Don't even think about reinstalling your operating system unless your computer is from 1985 and you have a disk somewhere lying about. You'll wind up with a boat anchor!
Ron
Aug 8, 2022 19:16:57 #
Just Shoot Me wrote:
Don't even think about reinstalling your operating system unless your computer is from 1985 and you have a disk somewhere lying about. You'll wind up with a boat anchor!
Ron
Ron
That is ridiculous.
Aug 8, 2022 19:22:37 #
Just Shoot Me wrote:
Don't even think about reinstalling your operating system unless your computer is from 1985 and you have a disk somewhere lying about. You'll wind up with a boat anchor!
Ron
Ron
Not good advice. There are times when it's the quickest and easiest solution.
Aug 8, 2022 19:33:42 #
aleizadogg
Loc: North Carolina
Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GHz with 32 RAM. DellG3
It started on June 27 after their technician worked on my computer. I have been raised up the level of support multiple times but often they do not return calls during the times that they set. I have had 5 missed calls. After the last technician changed my settings so I couldn't open PDFs and had to restore my computer. I am now awaiting for my next level of support. I have spent more than 30 hours either waiting or being in front of my computer when the technician takes over my computer.
It started on June 27 after their technician worked on my computer. I have been raised up the level of support multiple times but often they do not return calls during the times that they set. I have had 5 missed calls. After the last technician changed my settings so I couldn't open PDFs and had to restore my computer. I am now awaiting for my next level of support. I have spent more than 30 hours either waiting or being in front of my computer when the technician takes over my computer.
Aug 8, 2022 20:43:39 #
aleizadogg wrote:
Intel(R) Core(TM) i7-8750H CPU @ 2.20GHz 2.21 GH... (show quote)
There comes a time when the option of saving what you need to a another drive, reformatting the operating system drive and reloading the OS/programs along with latest drivers gives you a known new clean system.
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