Surveys about everything
Mar 15, 2022 09:13:34 #
srg wrote:
I bought a cheap plastic dustpan with a little hand broom the other day at Home Depot. The next day I was asked to write my thoughts about it. I started to tell them that I was very disappointed that it did not come with batteries or even a way to plug it in. But I never hit send.
I will start responding to surveys when they pay me for my time! Otherwise I just give a very negative response.
Mar 15, 2022 09:37:15 #
About once a year, I actually walk into my bank to deposit a check (about a 3-minute procedure) and within minutes, I receive an emailed customer satisfaction survey asking me to describe "my banking experience." I guess they're hoping I'll say it saved my marriage, gave me a positive outlook on life, cured my heart disease and left me emotionally fulfilled.
Mar 15, 2022 09:41:22 #
fourlocks wrote:
About once a year, I actually walk into my bank to deposit a check (about a 3-minute procedure) and within minutes, I receive an emailed customer satisfaction survey asking me to describe "my banking experience." I guess they're hoping I'll say it saved my marriage, gave me a positive outlook on life, cured my heart disease and left me emotionally fulfilled.
Mar 15, 2022 09:45:46 #
Mar 15, 2022 09:58:16 #
PaulBrit wrote:
One hopes it’s just a phase. A rather stupid phase.
Nah, more companies are getting on the survey bandwagon.
Mar 15, 2022 10:33:09 #
Mar 15, 2022 11:07:54 #
One potential reason is if the company is ISO certified (which many companies are). A metric of customer satisfaction is required as part of the regular evaluation/improvement process.
Mar 15, 2022 11:28:48 #
TriX wrote:
One potential reason is if the company is ISO certified (which many companies are). A metric of customer satisfaction is required as part of the regular evaluation/improvement process.
I did not know that. Been YEARS since I worked with ISO.
Mar 15, 2022 14:28:14 #
Mar 15, 2022 14:48:29 #
When I get a call for a survey, I respond, "I'm a professional, and I charge for my time. Give me a P.O. number and address and I'll give you a survey when I get paid. Thanks for calling."
Mar 15, 2022 15:08:32 #
Bill Emmett wrote:
When I get a call for a survey, I respond, "I'm a professional, and I charge for my time. Give me a P.O. number and address and I'll give you a survey when I get paid. Thanks for calling."
I simply respond with "I don't do surveys." and hang up.
Mar 15, 2022 18:52:28 #
srg wrote:
I bought a cheap plastic dustpan with a little hand broom the other day at Home Depot. The next day I was asked to write my thoughts about it. I started to tell them that I was very disappointed that it did not come with batteries or even a way to plug it in. But I never hit send.
YOU SHOULD HAVE!!!
Mar 16, 2022 12:08:13 #
Mar 16, 2022 16:26:19 #
srg wrote:
I bought a cheap plastic dustpan with a little hand broom the other day at Home Depot. The next day I was asked to write my thoughts about it. I started to tell them that I was very disappointed that it did not come with batteries or even a way to plug it in. But I never hit send.
That's funny. I would have hit send though.
Mar 17, 2022 11:51:01 #
Yes, those surveys can be annoying, and that request gives you an idea why there are so many undeserved negative reviews. "Okay. You want a review? You want to waste my time? I'll give you a review."
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