11bravo wrote:
Yes, but... I'd blame Virgin, not the service rep. I mean, having ONE rep for a long line of passengers... While the specific customer might have been rude, if I had paid for a FIRST CLASS ticket, I'd expect FIRST CLASS service, and that wouldn't be standing in line with a bunch of economy (MY class) passengers. Comes down to "value for money", and alienating a high roller is perhaps NOT the best business practice...
I guess bigger seats, adequate legroom to stretch out, endless free drinks, personal service, and a privacy curtain so you won’t have to see the unwashed masses isn’t enough?! You now get to break line?! Geeezzz!