For all Who Work With Rude Customers
Jul 16, 2021 16:14:00 #
For all Who Work With Rude Customers, isn't it a shame WE can't actually do this!
An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,
"I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone:"May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal.
"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14."
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said,"F... You!"
Without flinching, she smiled and said, (I love this bit)"I'm sorry, sir, but you'll have to get in line for that too."
An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was re-booking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk. He slapped his ticket down on the counter and said,
"I HAVE to be on this flight and it HAS to be FIRST CLASS".
The attendant replied, "I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.."
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear,"DO YOU HAVE ANY IDEA WHO I AM?"
Without hesitating, the attendant smiled and grabbed her public address microphone:"May I have your attention please, may I have your attention please," she began - her voice heard clearly throughout the terminal.
"We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14."
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said,"F... You!"
Without flinching, she smiled and said, (I love this bit)"I'm sorry, sir, but you'll have to get in line for that too."
Jul 16, 2021 16:37:09 #
I got into a career in law enforcement because I wanted a job in which the customer is always wrong!
Jul 16, 2021 16:59:53 #
philmurfin wrote:
For all Who Work With Rude Customers, isn't it a s... (show quote)
Good for her! That is funny.
Jul 16, 2021 17:02:37 #
Yes, but... I'd blame Virgin, not the service rep. I mean, having ONE rep for a long line of passengers... While the specific customer might have been rude, if I had paid for a FIRST CLASS ticket, I'd expect FIRST CLASS service, and that wouldn't be standing in line with a bunch of economy (MY class) passengers. Comes down to "value for money", and alienating a high roller is perhaps NOT the best business practice...
Jul 16, 2021 18:14:20 #
I flew first class on United and the last leg of my trip was cancelled do to a severe rain storm. After waiting in line for three hours, I was told that it would be at least a day before I could get another flight.
Maybe they should have a bunch of extra employees on standby just in case something unforeseen occurs.
They obviously wouldn't know who I was and I didn't bother asking.
Sometimes things happen...
Maybe they should have a bunch of extra employees on standby just in case something unforeseen occurs.
They obviously wouldn't know who I was and I didn't bother asking.
Sometimes things happen...
Jul 16, 2021 18:26:38 #
11bravo wrote:
Yes, but... I'd blame Virgin, not the service rep. I mean, having ONE rep for a long line of passengers... While the specific customer might have been rude, if I had paid for a FIRST CLASS ticket, I'd expect FIRST CLASS service, and that wouldn't be standing in line with a bunch of economy (MY class) passengers. Comes down to "value for money", and alienating a high roller is perhaps NOT the best business practice...
You'd still have to get in line for that.
I was on a two engine plane that just took off, headed for one of my kid's wedding.
About a thousand feet up, BANG, the whole plane shook, thought it was the landing gear slamming closed.
Did it again, every so many seconds, three times.
All of a sudden our angle of attack went up DRASTICALLY,
Captain said "We will be returning to the terminal because of a mechanical problem.".
Engine was backfiring and sending fireballs out of the back. Heard MILES away from the airport!
They shut down the engine.
Replacement plane from the main HUB was 3-4 hours away.
Got free lunch.
I missed the wedding.....
Did I piss and moan and raise a big stink?
No. But I was upset.
Shit happens.
At least the plane didn't blow up or crash on one engine.
Some people will bitch at the slightest inconvenience...
Jul 16, 2021 18:46:48 #
Jul 16, 2021 18:49:29 #
DaveO wrote:
Yea... that's a US carrier service, emphasis with lower case. You don't need "a bunch", just one extra, to walk up and down the line asking for 1st class passengers - take their ticket and provide some 1st class service. Then consider the same for business... As an economy passenger, I wouldn't begrudge those receiving the extra service as they'd paid for it and would be surprised if they weren't receiving it...I flew first class on United and the last leg of m... (show quote)
I fly economy, but just before the pandemic, turned in all my miles and paid 1/2 the economy fare for a 1st class ticket on Thai from BKK to Sydney. Check in was in a separate area. Directed to a chair with table; brought a cold bottle of water; passport, ticket, and luggage taken away with passport and boarding pass returned after THEY completed MY check-in. Then directed to the 1st class security line... Even in economy, with Asian, Emirates, or Qatar airlines, just a different class of service.
If I was paying 1st class price, I'd expect 1st class service from the moment I entered the airport until I left. It's just good business practice.
Longshadow wrote:
Agreed, but my point is I'd expect the airline (company, whatever) to minimize my inconvenience if I was paying more. Not doing so is just poor management. The uncontrollable inconvenience, you accept. The controllable inconvenience (1 line for all), you don't.Shit happens. ... Some people will bitch at the slightest inconvenience...
Jul 16, 2021 19:03:56 #
nimbushopper wrote:
I got into a career in law enforcement because I wanted a job in which the customer is always wrong!
That sounds like you are assuming all your "customers" are guilty. And aren't crime victims your customers as well as suspected offenders?
Jul 16, 2021 19:17:45 #
Longshadow wrote:
Here's a flight not to be on - 3 hours out, mechanical problem, so 3 hours back, with a 6 hour wait for a replacement plane, then the 13 hour flight...You'd still have to get in line for that. img src... (show quote)
But like you say, it didn't crash (and I could use the business class lounge, even on an economy ticket, benefit of flying enough to have Gold status...). And they gave a voucher to all, think $150, for a future flight...
Jul 16, 2021 19:28:48 #
11bravo wrote:
Agreed, but my point is I'd expect the airline (company, whatever) to minimize my inconvenience if I was paying more. Not doing so is just poor management.
They should DEFINITELY store backup planes locally!.....
No excuse not planning for all kinds of crap.
I don't want to be inconvenienced IN THE SLIGHTEST!!!!!
/s
Jul 16, 2021 19:35:16 #
11bravo wrote:
Here's a flight not to be on - 3 hours out, mechanical problem, so 3 hours back, with a 6 hour wait for a replacement plane, then the 13 hour flight...
But like you say, it didn't crash (and I could use the business class lounge, even on an economy ticket, benefit of flying enough to have Gold status...). And they gave a voucher to all, think $150, for a future flight...
But like you say, it didn't crash (and I could use the business class lounge, even on an economy ticket, benefit of flying enough to have Gold status...). And they gave a voucher to all, think $150, for a future flight...
Yup, shit happens....
One can get all worked up and go ballistic,
or be upset, accept it, and move on.
I've seen some ballistic people I would have LOVED to deck just to shut them up.
Jul 16, 2021 19:47:31 #
Longshadow wrote:
As they say in the Middle East, "inshallah"...Yup, shit happens....
One can get all worked up and go ballistic,
or be upset, accept it, and move on.
I've seen some ballistic people I would have LOVED to deck just to shut them up.
One can get all worked up and go ballistic,
or be upset, accept it, and move on.
I've seen some ballistic people I would have LOVED to deck just to shut them up.
Jul 16, 2021 20:09:47 #
nimbushopper wrote:
I got into a career in law enforcement because I wanted a job in which the customer is always wrong!
Jul 16, 2021 20:16:51 #
11bravo wrote:
...
Comes down to "value for money", and alienating a high roller is perhaps NOT the best business practice...
Comes down to "value for money", and alienating a high roller is perhaps NOT the best business practice...
Haha.
Even high rollers put their pants on one leg at a time.
Maybe more money in their pockets,
but I'm more interested in someones mind and heart.
Don't give a RA about their "rolling" ability.
I don't bow to "high rollers".
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