Canon is failing miserably!
May 6, 2021 15:24:09 #
bart11 wrote:
This is quite a racist approach not worth waisting my time.
While I don’t think your length of time on here or number of posts has any bearing on the validity of your opinion I don’t get where the “racist” charge is coming from. That being said I think ctcj is right that isolated incidents like this are indicative of how companies like Nikon and Canon do business. It does seem that Canon hasn’t handled this well, but I also think the OP has made some mistakes along the way, number one being sending the camera alone into Canon and not including the lens. Even in her posts here she’s been very vague about what the problem is. We have no idea if she was this vague in describing the issue to Canon. At this point if I were her I’d want clarification and documentation of what exactly was done and exactly what they need to do with the lens. I would then escalate it to try and get some financial relief. I’m guessing some of her issues are really caused by miscommunication by both parties.
May 6, 2021 17:06:09 #
MichaelMcGrath
Loc: Ireland
ISS is the Irish repairs agency for Canon in Ireland, years ago I had them look at the mirror box of the old Canon 5D Classic. I don't know what they did with it but it's still firing like new today. More importantly, I found them to be lovely people to deal with. I use Nikon, Canon, Fuji and Sony today, so I have never gone past the Canon IDs Mark 111 which has a lovely balance with the proper L lenses. I don't need to upgrade it as I do no fast work.
May 6, 2021 20:52:27 #
Randyfrieder
Loc: Long Island, New York
As a young junior high schooler, I used to ride my bicycle to EPOI, Ehrenriech photo optical industries. The company was located behind a regional mall, Roosevelt field, in Garden City, NY.
When Nikon took over the United state distribution and service for all US Nikon products, they moved to where they are now, Route 110, Melville, New York, which is two miles south of my business, also on Route 110!
So, not only have I been a Nikon user since 1972, I am also lucky enough to get walk in (preferential) service, as I know all the people at the counter and some of them are also my customers.
Yes, Joe Ehrenreich did run a tight ship, but the demand for Nikon products, became too great for him to keep up and for better or worse, we have Nikon, USA.
When Nikon took over the United state distribution and service for all US Nikon products, they moved to where they are now, Route 110, Melville, New York, which is two miles south of my business, also on Route 110!
So, not only have I been a Nikon user since 1972, I am also lucky enough to get walk in (preferential) service, as I know all the people at the counter and some of them are also my customers.
Yes, Joe Ehrenreich did run a tight ship, but the demand for Nikon products, became too great for him to keep up and for better or worse, we have Nikon, USA.
May 6, 2021 21:56:51 #
Photomac
Loc: The Dalles, Or
I understand corporate frustration be it Nikon, Fuji, or Canon. Might I suggest again, Photo Tech, 212-673-8400; located just down the street from B&H, 360 W 36th St, Ground Floor, NY, NY 10018. They'll fix anything, US market or grey market without complaint, promptly, professionally and at a reasonable price.
May 7, 2021 08:17:36 #
Tomcat5133
Loc: Gladwyne PA
With all the Sony bashing here I went Sony from Nikon (last 2 D800's I owned had issues) .
I have had most of the mirrorless models from the NEX series to the a7 series to a7s II a camcorder
the RX10 24-600, RX100 3 of them never had a repair.
Canon and Nikon are great camera companies. They will be around for along time.
I have had most of the mirrorless models from the NEX series to the a7 series to a7s II a camcorder
the RX10 24-600, RX100 3 of them never had a repair.
Canon and Nikon are great camera companies. They will be around for along time.
May 7, 2021 08:32:58 #
Thanks for reference to repair facility.
Photomac wrote:
I understand corporate frustration be it Nikon, Fuji, or Canon. Might I suggest again, Photo Tech, 212-673-8400; located just down the street from B&H, 360 W 36th St, Ground Floor, NY, NY 10018. They'll fix anything, US market or grey market without complaint, promptly, professionally and at a reasonable price.
May 7, 2021 08:37:08 #
Another independent repair facility that occasionally posts here. http://www.discountcamerarepair.com/home.html, who is located in Colorado Springs. I've only used the service once but was pleased with the results. Saved $300 by using him rather than Canon's factory service.
May 7, 2021 08:38:55 #
AzPicLady wrote:
This is a rant. I am incredibly angry. br br Mon... (show quote)
Mechanical cameras...be warry.
May 7, 2021 10:09:35 #
Randyfrieder wrote:
As a young junior high schooler, I used to ride my... (show quote)
Randy:
What does this this have to do with a Canon camera body that the lady is having trouble getting repaired by Canon USA?????
May 7, 2021 10:26:36 #
MichaelMcGrath
Loc: Ireland
Re racism: Best of photography coming out of Africa - as they are still using mostly film cameras there.
May 7, 2021 10:27:23 #
MichaelMcGrath
Loc: Ireland
Re racism: Best of photography coming out of Africa - as they are still using mostly film cameras there.
May 7, 2021 10:52:18 #
bart11 wrote:
This is quite a racist approach not worth waisting my time.
Here's the definition since you clearly are unaware of what the word actually means.
rac·ist
/ˈrāsəst/
adjective: racist
prejudiced against or antagonistic toward a person or people on the basis of their membership in a particular racial or ethnic group, typically one that is a minority or marginalized.
May 7, 2021 18:36:28 #
May 7, 2021 18:43:49 #
I was really bothered to hear that your problems with this camera did not end, after you seemed to have gotten it working properly a while back. Stay mad and let them know. I like the suggestion by Quixdraw, and Mr Shapiro suggest. Very sorry about this. I know how excited you were to get it.
May 7, 2021 23:02:33 #
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