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What is wrong with Nikon Customer Support?
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Mar 30, 2021 12:23:21   #
camerapapi Loc: Miami, Fl.
 
You be the judge. If anyone here is using NX Studio this could be of interest. When I began to use Capture NX-D I noticed a change in colors as I saved the files as a 16 bits TIFF to my desktop. Nikon informed me that their software WAS NOT compatible with others, a lie. If I wanted to edit the Nikon RAW data with Affinity or Photoshop I had no issues but I prefer proprietary software to preserve all the goodness that was captured by the camera. It was more than evident to me that the shift of colors was the result of using Nikon software. I kept on using View NX-2, a limited program but at least I did not have the shifts in colors.

When NX Studio was introduced I downloaded the software. For a short time it worked to perfection and I love the control points. All of a sudden and once again I began to experience shits in colors. If I am working with the software I have no issues and it is when I save the RAW data to a 16 bits TIFF to my desktop that problems begin with the shift in colors. If the saved file is opened with Windows Photo no issues but as soon as I try Photoshop or Affinity Photo I get the shifts in colors and they are horrific to say the least.

Nikon Customer's Service has not been very useful. I sent a file to them but after two consecutive communications I have not heard their opinion in regard to the file I sent. They are asking me to communicate with Affinity and Photoshop when I already told them the shift in colors takes place before I open the file with those editors. If this has happened to any of you I would like to know. If any of you know what is going on I certainly would like to hear from you. There has to be an answer.

If I cannot find a solution and so far Nikon has been useless, I will have to go to View NX-2 again. I prefer proprietary software to edit my RAW data.

Reply
Mar 30, 2021 12:36:30   #
rmalarz Loc: Tempe, Arizona
 
William, what is the bit depth of the original capture? What camera(s) are you using for this?
--Bob
camerapapi wrote:
You be the judge. If anyone here is using NX Studio this could be of interest. When I began to use Capture NX-D I noticed a change in colors as I saved the files as a 16 bits TIFF to my desktop. Nikon informed me that their software WAS NOT compatible with others, a lie. If I wanted to edit the Nikon RAW data with Affinity or Photoshop I had no issues but I prefer proprietary software to preserve all the goodness that was captured by the camera. It was more than evident to me that the shift of colors was the result of using Nikon software. I kept on using View NX-2, a limited program but at least I did not have the shifts in colors.

When NX Studio was introduced I downloaded the software. For a short time it worked to perfection and I love the control points. All of a sudden and once again I began to experience shits in colors. If I am working with the software I have no issues and it is when I save the RAW data to a 16 bits TIFF to my desktop that problems begin with the shift in colors. If the saved file is opened with Windows Photo no issues but as soon as I try Photoshop or Affinity Photo I get the shifts in colors and they are horrific to say the least.

Nikon Customer's Service has not been very useful. I sent a file to them but after two consecutive communications I have not heard their opinion in regard to the file I sent. They are asking me to communicate with Affinity and Photoshop when I already told them the shift in colors takes place before I open the file with those editors. If this has happened to any of you I would like to know. If any of you know what is going on I certainly would like to hear from you. There has to be an answer.

If I cannot find a solution and so far Nikon has been useless, I will have to go to View NX-2 again. I prefer proprietary software to edit my RAW data.
You be the judge. If anyone here is using NX Studi... (show quote)

Reply
Mar 30, 2021 12:36:32   #
Craigdca Loc: California
 
Just a hunch - check if it’s in sRGB mode. If not, try it and see if that helps.

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Mar 30, 2021 12:42:29   #
fetzler Loc: North West PA
 
Craigdca wrote:
Just a hunch - check if it’s in sRGB mode. If not, try it and see if that helps.


Indeed I suggest that you check that you are using sRGB. I use Nikon Capture NX-D and save to 16 bit tiffs. No issues with transferring tiffs to Afinity or Paintshop Pro.

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Mar 30, 2021 12:51:45   #
Bill_de Loc: US
 
Nikon isn't useless. They provided a user manual that tells you when to use "Save" and when to use "Export".

I think you should be using Export.

---

Reply
Mar 30, 2021 13:24:20   #
Ysarex Loc: St. Louis
 
camerapapi wrote:
You be the judge. If anyone here is using NX Studio this could be of interest. When I began to use Capture NX-D I noticed a change in colors as I saved the files as a 16 bits TIFF to my desktop. Nikon informed me that their software WAS NOT compatible with others, a lie. If I wanted to edit the Nikon RAW data with Affinity or Photoshop I had no issues but I prefer proprietary software to preserve all the goodness that was captured by the camera. It was more than evident to me that the shift of colors was the result of using Nikon software. I kept on using View NX-2, a limited program but at least I did not have the shifts in colors.

When NX Studio was introduced I downloaded the software. For a short time it worked to perfection and I love the control points. All of a sudden and once again I began to experience shits in colors. If I am working with the software I have no issues and it is when I save the RAW data to a 16 bits TIFF to my desktop that problems begin with the shift in colors. If the saved file is opened with Windows Photo no issues but as soon as I try Photoshop or Affinity Photo I get the shifts in colors and they are horrific to say the least.

Nikon Customer's Service has not been very useful. I sent a file to them but after two consecutive communications I have not heard their opinion in regard to the file I sent. They are asking me to communicate with Affinity and Photoshop when I already told them the shift in colors takes place before I open the file with those editors.
You be the judge. If anyone here is using NX Studi... (show quote)

How do you know? You just said you see the shift in color when you open the file in PS or AP. So you're seeing that problem after opening the file.

Sounds like you have a color management problem. I haven't tried the new NX-Studio but I have Capture NX-D along with Affinity and Photoshop on a Windows system and they all play well with each other. If I process a raw file in Capture NX-D and convert it to 16-bit TIFF it opens in both PS and AP looking identical to what I see in Capture NX-D.
camerapapi wrote:
If this has happened to any of you I would like to know. If any of you know what is going on I certainly would like to hear from you. There has to be an answer.

If I cannot find a solution and so far Nikon has been useless, I will have to go to View NX-2 again. I prefer proprietary software to edit my RAW data.

Reply
Mar 30, 2021 13:50:28   #
camerapapi Loc: Miami, Fl.
 
rmalarz wrote:
William, what is the bit depth of the original capture? What camera(s) are you using for this?
--Bob


Thank you Bob for extending a hand to help me. I use the D7000 and the original RAW data is recorded in 14 bits but the same thing happens if I use my D610 which also records 14 bits data.
RAW data when processed with NX Studio and it is saved it goes as 16 bits TIFF. I have always done this, even with View NX-2 without issues. With Capture NX-2 and NX Studio I always get a shift in colors.

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Mar 30, 2021 13:51:58   #
camerapapi Loc: Miami, Fl.
 
Craigdca wrote:
Just a hunch - check if it’s in sRGB mode. If not, try it and see if that helps.


I will try your suggestion but I always edit in ProPhoto. If it goes well with sRGB for sure I will not use the editor.

Reply
Mar 30, 2021 13:57:43   #
camerapapi Loc: Miami, Fl.
 
"How do you know? You just said you see the shift in color when you open the file in PS or AP. So you're seeing that problem after opening the file."

One second, I said that when I save the RAW data as a 16 bit to my desktop the shift in color is there after editing with NX Studio. Same thing happened with Capture NX-2. Never happened with View NX-2. Never happened if I edit the RAW data with Affinity Photo.
If I have a color management problem calls my attention that it happens only with Capture NX-2 and NX Studio.

Reply
Mar 30, 2021 14:00:53   #
camerapapi Loc: Miami, Fl.
 
"Nikon isn't useless. They provided a user manual that tells you when to use "Save" and when to use "Export".

Then you confirm what I have just said about Customer Service. The advise on save or export comes from you, a user and not from them the originators of the software.
I do appreciate your time to help me solve the problem. Save is what I have always used with the three softwares from Nikon. It only works with View NX-2.

Reply
Mar 30, 2021 14:13:23   #
rmalarz Loc: Tempe, Arizona
 
William, it is possible for you to post a couple of images illustrating this color shift. We might have a better time of troubleshooting this if we could see the change.
--Bob
camerapapi wrote:
Thank you Bob for extending a hand to help me. I use the D7000 and the original RAW data is recorded in 14 bits but the same thing happens if I use my D610 which also records 14 bits data.
RAW data when processed with NX Studio and it is saved it goes as 16 bits TIFF. I have always done this, even with View NX-2 without issues. With Capture NX-2 and NX Studio I always get a shift in colors.

Reply
 
 
Mar 30, 2021 14:13:55   #
Drbobcameraguy Loc: Eaton Ohio
 
camerapapi wrote:
"Nikon isn't useless. They provided a user manual that tells you when to use "Save" and when to use "Export".

Then you confirm what I have just said about Customer Service. The advise on save or export comes from you, a user and not from them the originators of the software.
I do appreciate your time to help me solve the problem. Save is what I have always used with the three softwares from Nikon. It only works with View NX-2.


I use NX Studio and Affinity Photo. I always export my edited raw photo to my desktop as a 16 bit tiff file. I have no issues with color change. I just did a flower and tree photo yesterday and saw no color change using export. I have honestly never tried to just save as a tiff. All the info I have. Sorry

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Mar 30, 2021 14:47:08   #
camerapapi Loc: Miami, Fl.
 
Correction: I always save through EXPORT.

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Mar 30, 2021 15:01:31   #
camerapapi Loc: Miami, Fl.
 
Bob, Nikon still insists that I should contact Affinity Photo. I do not agree.
Upon shooting another RAW data and editing with NX Studio I noted that on Export the ICC profile was checked as SAVE. We all know that RAW data has no embedded color profile. I unchecked the option and now the colors look more natural although I still have a red color cast, not as prominent as before but it is there. The gentleman that suggested a color mismatch was right.

Nikon still has no clue.

Reply
Mar 30, 2021 15:04:18   #
camerapapi Loc: Miami, Fl.
 
"I use NX Studio and Affinity Photo. I always export my edited raw photo to my desktop as a 16 bit tiff file. I have no issues with color change."

Please, check to make sure that on Export the Save ICC profile is not checked and please let me know.

Reply
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