Problem with getting credit from Adorama for purchase that was not delievered.
Nov 27, 2020 08:25:49 #
I gave up on Adorama earlier this year when I ordered and paid for a new camera, then got one with over 300 counts on the shutter count. When I reached out to Adorama I was told they had no way of knowing if I had taken those 300+ pictures.....and left it at that. Fortunately the camera is working okay, but it is a used camera.
Also, in the order I made were a set of four filters. They came in the pouch advertised. When I checked them, one filter was not in the plastic baggie and was not only smeared with something, it had a large thumbprint in the middle of it.
It was because of this that I suspected other items to be used - and that's when I discovered the 300+ on the shutter count of the camera.
I've instead been very happy with BH Photo for other purchases.
Also, in the order I made were a set of four filters. They came in the pouch advertised. When I checked them, one filter was not in the plastic baggie and was not only smeared with something, it had a large thumbprint in the middle of it.
It was because of this that I suspected other items to be used - and that's when I discovered the 300+ on the shutter count of the camera.
I've instead been very happy with BH Photo for other purchases.
Nov 27, 2020 10:43:30 #
When a store issues a refund to a credit card, it can take up to 10 business days to see. Adorama may have issued your credit to your card company, But it has not shown up yet. I , too, find this amazing as I am charged as soon as I purchase, yet when I am supposed to get a refund, it takes a while..But I have always gotten it
Nov 27, 2020 10:43:38 #
When a store issues a refund to a credit card, it can take up to 10 business days to see. Adorama may have issued your credit to your card company, But it has not shown up yet. I , too, find this amazing as I am charged as soon as I purchase, yet when I am supposed to get a refund, it takes a while..But I have always gotten it
Nov 27, 2020 12:02:06 #
kenArchi
Loc: Seal Beach, CA
What do you expect, warehouse employees are minimum wage, little education. Very high turnover jobs. They are pushed to meet quotas. Uncaring mistakes are made and internal theft.
Do they care who you are?
Been there.
Do they care who you are?
Been there.
Nov 27, 2020 14:57:13 #
kenArchi wrote:
What do you expect, warehouse employees are minimum wage, little education. Very high turnover jobs. They are pushed to meet quotas. Uncaring mistakes are made and internal theft.
Do they care who you are?
Been there.
Do they care who you are?
Been there.
I would like to believe that you are incorrect. I am a strong believer that ADORAMA and B&H hire employees that are responsible, and trustworthy. I have done business with both with no complaint. To discredit some employees as a group is generalization and not really fair to those who are earnest in their work ethic. As for venting your complaint here on UHH that is your right. For others to become impatient, that is their right too. But to become hostile with each other is time consuming, and useless.
I would like to write that this is our forum for photographers. I’m here to learn, share, and grow. I hope the same is true for everyone else.
Nov 28, 2020 03:49:26 #
Leitz
Loc: Solms
bioteacher wrote:
Two weeks ago I purchased 2 Flashpoint Zoom Li-on ... (show quote)
Your issue is with Adorama - why whine to us about it??
Nov 29, 2020 21:36:24 #
I ordered lighting from Adorama. I paid extra for for expedited shipping. I had a photoshoot and needed more light for my green screen. The lights came in as scheduled but the tripods were not shipped. I reached customer service in the Phillipines. I requested they overnight some tripods. They did not. I heard the same warehouse story. They eventually located the tripods and shipped them but much too late for my shoot. I will continue to use B&H. I never had an issue with them before this time. Adorama I have used infrequently before with no problems. Anyone can make a mistake but I did not appreciate their slowness in correcting it when they did.
Nov 29, 2020 21:49:31 #
Picture Taker
Loc: Michigan Thumb
"Leitz" I don't think he is whining to us. I appreciate knowing places that can give us a problem. He did mention that he had contacted them and received a stall. Also now "tillmanb" had a similar problem. I say thank you both for the information.
Nov 29, 2020 22:53:47 #
djlouden wrote:
I can't speak for this situation having no first hand knowledge but I do know that if a retailer issues a credit for a return it can take several days for the bank/CC company to show it as actually happened. In our business I've had customers blame us for not giving a refund immediately even when we've shown them the cc credit print out. Of course the bank took it from our account that day.
g
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Amazon is quick. Twice when I ordered something and returned it right away they issued a credit to my card within 2 days. The thing is, the bill for the items wasn't due until the following month.
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Dec 10, 2020 12:54:47 #
bioteacher
Loc: Brooklyn, NY
Jeannie88 wrote:
When a store issues a refund to a credit card, it can take up to 10 business days to see. Adorama may have issued your credit to your card company, But it has not shown up yet. I , too, find this amazing as I am charged as soon as I purchase, yet when I am supposed to get a refund, it takes a while..But I have always gotten it
That was not the case as it took the, 8 days to issue the credit.
Dec 10, 2020 13:20:45 #
Picture Taker
Loc: Michigan Thumb
All shipping is a mess. We shipped a package 2nd Day delivery USPS and it still has not arrived. Local news showed semi's lined up as far as you can see in picture and that was back up at the Allen Part postal center (for automatic sorting to got to some place sooner or later.
Another government operation.
Sure glad the military is not like that or I would still be in linebto come home from Germany during the occupation.
Another government operation.
Sure glad the military is not like that or I would still be in linebto come home from Germany during the occupation.
Dec 10, 2020 13:58:15 #
We all have our success stories and tragic nightmares with virtually every merchant including EBay, ADORAMA and the like. Rather than belabor the point, I can have a good experience and someone else might have one not so savory. We should not become adversarial from the start of a problem. I suggest that resolution is key. By finding out expectations in advance there is no little surprises to crop (sorry) up. Asking a ton of questions in advance is not a nuisance but a form of education. And yes, I have had surly experiences in the past but resolved them to a mutual satisfaction.
Dec 19, 2020 10:02:07 #
A little off-topic but Adorama related - I was buying a Flashpoint XPLOR 300 Pro TTL R2 Battery-Powered Monolight for my wife for Christmas that she saw at Adorama for $499. When I looked around, it looks like Newegg sells the same item for $469 but the Newegg ad says the item is “Sold and shipped by Adorama.” So if I buy the item from Adorama, it will cost $499 but if I buy it from Adorama, through Newegg, it’s $30 cheaper?
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