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With all due respect Fredrick...

I fully understand your comments BUT, it is the "Main Menu" in the top left 'header' corner which is NOT working
...... One would think that of all components of software to work, it would be the "Main Menu"

For Hardware, I have the following
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... Motherboard: ASRock Z370 Gaming K6
... Bus Clock: 100 megahertz
... UEFI: American Megatrends Inc. P3.10 07/04/2018
...
... Operation Sys: Windows 10 Professional (x64) Version 1909 (build 18363.1256)
... Install Language: English (United States)
... Installed: 7/29/2019 4:55:23 PM
...
... Graphic Card: NVIDIA GeForce GTX 1070 [Display adapter]
...
... For Video Disp: Wacom Cintiq 27QHDT [Monitor] (27.2"vis, s/n 0005FAQ100499)
... DELL 2001FP [Monitor] (20.2"vis, s/n XX-0C0646-XXXXX-4CL-12YL)

As an avid photographer and advanced IT person, I know the keen importance of a 'good' system and for that reason, I spend a lot of time so I do keep my machine very 'clean'

Now, as for 'expectations'... I would 'expect' the main menu to work...

NOW, as a passing thought, over 5 weeks ago, I wrote to Skylum and 'Offered' to be a beta tester. It was not like I was trying to get free software because I already own Luminar 4 and I also paid for the 'preorder' way back in July of this year... one of the first... With that said, this could have been addressing over 5 weeks ago... I have been doing photography for over 50 years, I have 5 of the 'hight end' Canon Cameras, with 7 of the "EF" lens, and I have the 'tech ability' to converse with them much about the subject better than the 'average Joe Smo'...

YES, I am aware that a beta is a beta... BUT, my position is this. This is NOT a 'Prime Time' rollout... I have been monitoring the forums, and three Facebook pages on the subject and the complaints on this software is 'RAMPIT"...

With that said, the company needs to 'Step Up to The Plate' and 'own' their failure; they need to make a public announcement as to the status and work with the consumer on this subject...

I also feel it is important to 'put this out there' from my standpoint so that other are aware of the problems with the software... in light of the fact that the company is NOT taking a 'public position' on the subject... YES, there are going to be many, many people for whom the software will work for.... BUT, I assure you, with all that I have followed and seen........ This company has very serious problems with there software...

As of now, I have had 3 sets of back-and-forth with their Tech Support, and in EACH and EVERY 'response back to me... it has taken them 43 to 44 hours in total to make a 'written response' to me... They have NO Tech Support Phone, and they have NO Tech Support Chat...

Just Saying............... YES, I am frustrated


Cheers
GeoVZ
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Well thought out reply. Unfortunately Skylum has shown no process for actually fixing their basic problems other than getting people to buy the next version which is supposed to fix the problem of the current version. Luminar 3 then Luminar 4 now AI. Pushing new features and never fixing basic ones like the Data Asset Management. The product people got by paying them a ton of money (30k times $50+ per license) is NOT the beta. It’s the gold release and it is a mess. No layers? Etc etc. I’ve owned every product MacPhun (renamed Skylum when they started making a pc version) up to Luminar 4. I will not be giving them any more money. I too come from the software business and Skylum is showing the actions of a desperate company looking to go public, find a VC, or get bought. All they care about is $. My feeling is they will be gone in 2021. Too bad but they don’t listen to their customers.

This reminds me of the story A man walks into his doctor’s office and says, raising his left arm “doc, it hurts when I do this ... the doc says to him “don’t do that.””

You are obviously correct that the software should work. I, myself, have pre-ordered Luminar AI to get the discounted price, but I won’t even bother to install it until at least the first point release is out. For now, I’ll keep using Luminar 4, which I like.
Life is just too short for me to worry about chasing down Skylum customer support for answers. They’re probably understaffed and up to their eyeballs dealing with irate customers with this new release. Customer support is a thankless job. The burnout rate is about 2 years. Touring a huge customer support center in Colorado Springs years ago, all the customer support reps had a small placard in their cubicle which read “life sucks ... and then you die.”
Kind of sums it up.

I went nuts trying to install it. I was one of the very early purchasers. I got my copy on 12/11. I did two thorough uninstalls and reinstalls, rebooting each time and ... NOTHING. Not even an opening screen. On a Hail Mary whim, I reinstalled my graphics card driver. Rebooted and then for some reason (providence maybe) I RIGHT CLICKED on Run as Administrator. The software installed flawlessly - as it had done so many times in the past. When it finished I clicked on the Launch icon and ... NOTHING. I hung my head in frustration and was about to go back to my email when the opening screen appeared! Filled in my email address and PW and by golly, it opened up and was fully functional. It is working fine now as a standalone and also as a PS filter. I have since read that a lot of guys were having good results with the right click on Run as Administrator but I can't say I know that to be the magic key to success. But hey, it's worth a shot.
As to how I like it - that's another topic. I'll just say it's O.K.