Sendai5355 Loc: On the banks of the Pedernales River, Texas

Recently, I had a watch sent to me from Garmin via DHL and handed off to the local post office. My mailbox is about a half mile from my place and by the time I got to the mailbox someone had beaten me to it. Post office or Garmin didn't even notify me that the package had been delivered.

Marionsho Loc: Kansas

I ordered $9 dollars worth of small antenna parts and got an e-mail saying they had been delivered. Several days later I went to the USPS office and they said they show it was delivered on my block (somewhere). I checked the mailbox next door (no one lives there) and found it, along with three other envelopes! Bank statement, credit card statement, stuff the neighbors don't need to see. I don't know if it was legal to take my mail out of the box next door but.....maybe someone can enlighten me.
I've had lots of problems with couriers lately.

junglejim1949 Loc: Sacramento,CA

I feel your pain! I have had similar experiences. Notice "left at front door" when in reality my package was delivered to a neighbor's bushes.

Dannj

Well, it can turn a one hour trip into a day trip🤪

TriX Loc: Raleigh, NC

Let me just add my latest experience, more just plain comically stupid instead of frustrating. Yesterday I discovered a package delivered by DHL at my front door. Huge orange stickers on the package read: “ Hand to Recipient, Do NOT leave at front door”. Perhaps literacy is not a requirement for employment at DHL?

JimBart Loc: Western Michigan

If you think things are bad now... just wait. Worse is coming

Cookie223 Loc: New Jersey

Contacting a vendor/seller is one of the major problems. Rarely can a customer actual talk with a real person. The virtual agent that is used is a total waste of time. I’m starting to think some companies make it as difficult, as impossible to discourage customers from filing a claim, or complain.

JFCoupe Loc: Kent, Washington

We see complaints about shipping here regarding all three major carriers, USPS, UPS and Fed Ex but how often do any of us send a letter saying one of the three did a great job.

Millions of packages and letters, etc are shipped daily now. Most get to where they are addressed to without an issue.

Keep in mind too, that there is a an effort to make the USPS fail (one key example is the ruling that forced them to expense all future pension costs, making them on paper, very unprofitable) so that it can be privatized in the future. This should not be allowed to happen

TriX Loc: Raleigh, NC

I agree completely. Although there are occasional snafus, the overwhelming majority of mail and packages are delivered by the USPS in a timely and correct manner, and in general they are substantially less expensive for a given size/weight than UPS or FedX. It is also true that they look less profitable than they actually are because of the future pension funding requirement, something that to my knowledge, no other Federal agency is required to do. It will be a sad day for this country if our national post system is forced under by politicians with personal agendas.

CWGordon

Waiting 2 months now to receive a bicycle frame. It was being shipped from less than a 100 miles away. I exaggerate, but it is 71/2 weeks for sure. I have been waiting for a French chainring being shippedfrom England for about the same time. Heard earlier this week that the chainring (bicycle) had been shipped from New York and was now in Chicago. Sounds like progress until you realize I am on the East Coast, south of the Mason-Dixon...

BBurns Loc: South Bay, California

Dealing with the USPS is difficult but I found a way. File a Claim online.
I have done this twice and each time I received a call within 24 hours.
Once filed they investigate the issue and resolve very quickly, at least in my cases.

CWGordon

Cookie: Thanks for sharing that. I may hafta go that direction and had not even thought of it.

rehess Loc: South Bend, Indiana, USA

Even worse are the call-centers located in India.
When we lived in Kansas I had to explain to them that we were facing 50+mph winds - perhaps they should check if our line was down {it was}.

CWGordon

I remember such a call-center employee suggesting that a major city to which I needed to go was practically next door. Actually, it was well more than 100 miles away. Looking at maps can be misleading when the actual scale of the map is unknown. I guess the training they receive does not include map- reading.

chrissybabe Loc: New Zealand

Be careful buying stuff from Banggood. If there is something wrong the first thing they do is ask for pictures of the shipping package obviously checking for damage. However if the package was okay and the fault is not related to shipping damage they still insist you send the photos. Of course you biffed the packaging when you unpacked it and it may be a few weeks before you even test the item. So they can wipe their hands on any warranty claims.
This is almost now the norm for any service claims from a large group of suppliers/manufacturers. Made easier for them by making it almost impossible to contact them for anything other than a sale.
Many of the overseas suppliers often on-sell products that have been rejected by the manufacturer so the chances of failed goods is quite great. I have almost stopped using them as sources because of this. You have heard of 'Tofu' construction ? Believe me there are 'tofu' goods as well.
The shipping of items and delivery to wrong address's is unbelievable. It amounts to stupidity on the part of the courier. Few people have commented that their package was incorrectly or badly addressed so the only possibility left is basically laziness on the part of some couriers. Items shipped as 'sign for' have been suspended during covid so the item is fair game being left in a letterbox. I bet this won't be suspended once the pandemic is over. Shipping or even free shipping means the couriers have to operate a lean ship. One way to do this is to employ and pay less idiots. So in our endeavour to reduce costs by going with somebody who offers free shipping then you yourselves are setting yourself up for long term shipping problems. There are no free lunches - somebody has to pay.