Talking to Adobe about a problem
Apr 14, 2020 08:13:44 #
CHG_CANON wrote:
The Technical Support Chat is i way more /i effe... (show quote)
Now that makes sense. And I bet both ends of the chat are typing English :-).
I once attended an Oracle computer class. One of my class mates was Indian. A little hard to understand at first. But I tell you what, he was a wisbang when it came to computers.
Apr 14, 2020 08:35:11 #
CHG_CANON wrote:
The Technical Support Chat is i way more /i effe... (show quote)
Agree, Chat is the best way. No accent problems!
Apr 14, 2020 08:49:21 #
robertjerl wrote:
You don't just delete the app, you go to your Adobe Account and "un-register" the computer's copy.
Yes, and I hate that feature. If a computer crashes, you can't unregister anything. What you can do is unregister all computers. I recently installed Win10 again, and I now have iTunes authorized on four computers, although I don't. At some point, I'll have to un-authorize all computers and start over.
This might help -
https://community.adobe.com/t5/get-started/how-can-i-deactivate-my-adobe-software/td-p/3766621?page=1
https://helpx.adobe.com/download-install/using/activate-deactivate-creative-cloud-apps.html
Apr 14, 2020 08:57:26 #
robertjerl wrote:
You don't just delete the app, you go to your Adobe Account and "un-register" the computer's copy.
Delete and empty trash
J
Apr 14, 2020 09:27:25 #
CHG_CANON wrote:
The Technical Support Chat is i way more /i effe... (show quote)
I almost always use "Chats".
Mark
Apr 14, 2020 10:36:06 #
Instead of calling, do the online chat option, that's what I did, English is my third language and then talking to someone in India makes it impossible to understand, they do type perfect though so that works.
Apr 14, 2020 11:29:45 #
Apr 14, 2020 12:51:35 #
I had the same problem with Elements 15 installing it into a new computer. Wouldn't accept the serial number. Got nowhere and finally purchased Adobe Elements 2020. Works just great.
Apr 14, 2020 12:53:25 #
Apr 14, 2020 13:21:25 #
Apr 14, 2020 13:23:53 #
robertjerl wrote:
That is where some of the customer service contractors have their call centers.
Some? ONLY SOME?!?! Is there any help call that goes anywhere else?
Apr 14, 2020 13:58:57 #
dsmeltz wrote:
Some? ONLY SOME?!?! Is there any help call that goes anywhere else?
I called Dell and talked to a Texan once years ago. Good thing I am from Kentucky so my first language is close enough we could understand each other.
And the last time I called Adobe I got a guy whose English was perfect and nearly accent free. I asked and he had lived in So California with relatives for a few years.
And my call about my Helicon FB got me someone in Eastern Europe.
Apr 14, 2020 14:25:47 #
Bob Yankle wrote:
PSE 19 and PSE 20 only work on Windows 10 - PSE 18 will work in Windows 7
The OP stated he was installing this on a Mac.
Apr 14, 2020 14:41:39 #
Apr 14, 2020 14:52:04 #
If you want to reply, then register here. Registration is free and your account is created instantly, so you can post right away.