robertjerl Loc: Corona, California

What is this difference between digi6 and digi8 that caused problems? Those are the series numbers for the in camera processor.

Am I correct in thinking that the problem would be that an older version of editing software-including Canon's own that you get for free with a camera (yes, now you download it instead of a disk) would not recognize the new version of Canon RAW files from the 90D? That would be CR3. The previous generation of Canon cameras produce CR2 files.

Almost every new generation camera to come out has a new version of RAW and needs either newer editing apps or an update to the old apps. Adobe and the other software companies are constantly putting out updates to handle the latest file formats in new camera models.

Architect1776 Loc: In my mind

graybeard

That's what you get when you ask for a little help. Instead of a hand you get a lot of superior yahoos telling you how stupid you are and how that would never happen to them. Gotta have a thick skin to fit in to some of these forums.

DebAnn Loc: Toronto

Yes, it's the new CR3 that was causing the problem, as far as I could figure out. Canon's new downloader wouldn't work when I tried to use it.

tinwhistle

Whats wrong with a few of you guys? I don't care what the problem is. What ever it is, I will get it straightened out in the end. I was making the observation that the Canon tech didn't have a clue, obviously short on training, and the B&H guy did know and as soon as the new cable arrives I'll be in business. I made a statement and an observation; period.

robertjerl Loc: Corona, California

Well it came over as asking for help, suggestions etc.
But, you were just making a statement as sort of a vent.
Sorry for the confusion.

loperR Loc: Medina ,Ohio

authorizeduser Loc: Monroe, Michigan

Anything to save a buck and usually at the displeasure of the customer.
As with any corporation, the bottom line is the stock holders, not the customers satisfaction.

jeep_daddy Loc: Prescott AZ

DebAnn,

I'd say it's been the standard ever since computers "all" started coming with a built in card reader is when it became mostly the standard. As someone else pointed out, it "is" a matter of choice so if you choose to come home, put your camera next to your computer, find the cable, plug it into the delicate port on the side of your camera, then plug the other end into your computer, turning the connector this way and then that way to get it in and then back again, then turn on your camera using the cameras most likely depleted battery, and download your pictures at the max speed of your cameras interface, usually USB2 speeds instead of most USB3 card readers speed (10x faster), all while avoiding getting entangled in the cord you have connected so as your camera doesn't get yanked down to the floor, then knock yourself out.

What I'm saying is that I'm not going to use my $3,500 camera at a card reader. I'm going to pop out the card, quickly slide it into the reader, remove the battery from my camera, start charging it, wipe my camera off, install a fresh battery and a fresh card in it and put it away and by the time that is done the card is downloaded onto my computer and I'm ready to start processing pics. This is what most professionals do.

Here's what ameteurs do:

1. use the camera as a card reader
2. use the card until it's full and never download pics to computer or back them up
3. keep the focus beep turned on
4. use the left hand over the top of camera instead of cradling it under the camera lens while taking pictures
5. use Apples iFotos or iPhotos app (however it's spelled)
6. never go through menus and thoroughly familiarize themselves with the options and take advantage of them
7. use pop up flash on camera
8. use the lcd instead of the viewfinder on the camera when composing before taking a picture

Now I'm not saying that amateurs are low lifes or not human. Far from it. In fact for many photographers it's simply a hobby and they are working a full time jobs, raising a family and making ends meet so they don't have time to do and learn all the things that a pro photographer knows. I get it. But this forum is where the knowledgeable people can explain how to do things more efficiently so that they (you) can obtain better results by working smarter and not harder. So if you are reading this, we know you have "some" time to read and learn but to argue and tell us what you do is best - well, I just don't think that is productive.

One last thing, as you can see, camera manufactures know that it's a waste of money to include a cd and a cable, as the OP of this thread has pointed out, because they know that the productive way is as I've pointed out and that the firmware and software that is completely up to date on their websites and can be obtained from them in the matter of minutes. While the CD they used to include might be in that box for 6 months or more and is likely obsolete before you open the brand new box. Things are changing.

As for the OP of this tread bashing Canon, it sounds to me like you might not have communicated the problem you had with them since it's pretty obvious that you didn't convey this in your original posting here and we all started commenting about what we thought your problem was and not what your actual problem is. So if we didn't get it, maybe they didn't get it. In fact, I'm still not sure what the problem you had was. Something about the processor in your new camera not being compatible with something. What! Was it the old Canon software from 2005 that's on your computer wasn't working with your 2020 camera?

robertjerl Loc: Corona, California

A few points I might be a bit different but overall I agree with most of this.