Thats correct the physical print can't be used.. They are going to pay to have done like a metal print.. So they need the digital.
Longshadow wrote:
I think the "print" needs to be done on a laser printer in reverse (L to R) so the laser print can be adhered to the wood, dried and the paper rubbed off, leaving the image on the wood.
The physical print the customer purchased cannot be used in this application/process.