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ON1. I Give Up.
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May 26, 2022 10:21:15   #
Longshadow Loc: Audubon, PA, United States
 
CHG_CANON wrote:
I stopped buying new software after I stopped buying new cameras. That was after cameras reached 24MP, now almost 10 years ago.

When you buy new equipment, you buy a whole bunch of new problems.


But, but, but, it's the latest and greatest!

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May 26, 2022 11:04:01   #
kpmac Loc: Ragley, La
 
I've used On1 since 2016 and I have had no issues. I hope it continues to be that way.

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May 27, 2022 07:09:36   #
dpullum Loc: Tampa Florida
 
The photographers gathered together with torchers and approached the Frankenstein Software Castle where the business model accountant/marketing monster was hidden. They all suddenly realized that much of the new technology has reached the limit of visual performance the ultimate endpoint of these new technologies. We are sold a "bill of goods" made of "whole cloth." in short "Flim-Flam" market trickery which some continue to "swallow, hook line, and sinker." [Effective old phrases which reflect human rational frailties.]

I have On-1 2018 Resize which has a lifetime-use-agreement... remember you do not own software... OK, upgrade... but wait... use only for a year!! Forget it.. 2018 is good enough. I use only the frame wrap portion and it is as good as needed. As I read the comments, I am not alone on my march against the accountant/marketing monsters.

Cameras, how good is better? Same for printers can we really see and perceive the difference between 4,6, 8 color inks? Questionable! Marketing tells engineering what will sell. The hot item is AI... so tell the potential buyers, the new model contains special AI software and the chip is designed to new xyz specifications... and the sensor that is an attractive 1" [Reality!? No, About 0.35 x 0.47" — nowhere near one inch]

I only upgrade when significant changes are made, this year my Paintshop Pro Ultra was a special upgrade price and it contains AI improvements. I subscribed to the Topaz upgrade of the AI programs because it has improved a great deal [?]... I keep my "legacy" programs because they work well for most uses. AI is real and it too will have a practical perceptual limit to us.

It all comes down to which wrench is better for changing a sparkplug when all do well... what is the goal what is the tool... simple straight forward cost, performance, and if performance is the same... go with a cost advantage. Same with cameras and software, what is your goal, how often used, and what is the cost of the new better chrome plating? More shine, to what advantage? To improve my old Panasonic camera, I bought a Leica Cufflink, trimmed and epoxied it to the front of the camera and it took better photos... The Leica model had the same specifications and Leica lens as the Panasonic the cost of the Leica was hundreds more than the Panasonic... The illusion of the Marketing Magician.

With photography in the real world there is a limit to better but no limit in the cost of thinking it better. How good is good while it is limited by the viewer and the human ability to perceive. Your new costly HiFi amplifier may be better than the old one; while you can not perceive the difference your dog can and it even smells better to Fido.

The limit of better than the already best... the limiting optical properties of humans is discussed here: "... the theoretical limit of visual performance is predicted to understand the ultimate endpoint of these new technologies. A schematic eye model that incorporates diffraction, chromatic aberration, photopic response, the Stiles-Crawford effect, and pupil size is ray-traced to determine its limiting optical properties. "
https://pubmed.ncbi.nlm.nih.gov/11033040/

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May 27, 2022 07:25:14   #
jerryc41 Loc: Catskill Mts of NY
 
I know what you mean, and this applies to lots of software. Either they hook you into monthly payments forever, or they offer a new version every six months. Of course, they don't have the expense of disks, packaging, or postage. I'm sorry to see software headed this way.

As you mentioned, websites - and email advertising - are getting more difficult to navigate. I wanted to find the price of software, and I had to click through three pages before it was revealed.

If you have all you need from ON1, and it's working for you, keep using it and delete their emails - or unsubscribe.

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May 27, 2022 08:03:15   #
Longshadow Loc: Audubon, PA, United States
 
dpullum wrote:
... I keep my "legacy" programs because they work well for most uses. AI is real and it too will have a practical perceptual limit to us.
...
...

Ditto!!!

Many people believe the latest and greatest is the best.
Many will never use all the widgets in the software updates.
I still use Elements 14 and Photo Impact Pro v8.5 (2012). They do what I require.
Some new functions may come in handy at times, but I don't have to have them.

I can also "lease" a car <basically> forever, but I haven't had a car payment in over six years, and the car still meets my needs... Same with my 8 year old phone... The only reason it was replaced is because it will no longer work after December.
But that's just me...

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May 27, 2022 08:07:32   #
DirtFarmer Loc: Escaped from the NYC area, back to MA
 
Longshadow wrote:
I have two editors other than the camera OEM editor.
Absolutely no interest and no need to check out a dozen others, let alone use them.


When I first got a DSLR I went through that exercise, probably only 6 or 8 different editors. Settled on one and stuck with it. However, there are plugins that will add to the capabilities.

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May 27, 2022 08:17:52   #
ecobin Loc: Paoli, PA
 
Just Fred wrote:
I have decided to cut ties with ON1. I have been a customer since 2014, but their business model (and web site) have become so confusing that I can no longer navigate my account settings, find my products, licenses and I now refuse to keep funding them through their constant "upgrades" and product changes.

The final straw came from an email (two, actually) I received informing me that my subscription auto-renewal had failed. First, I didn't even know I had a subscription, much less that it was set to auto-renew (at $129.99!) but when I went online to find it and update it, the web site can't find my information. What's worse, I can't update my payment information, and worse yet, I can't log out, despite clicking and acknowledging the log off button multiple times.

ON1 appears to have me registered with two different email accounts, even though years ago I contacted them to make sure everything was coalesced into a single account. I have multiple ON1 products, yet I am confused as to whether I am entitled to their latest offering, or not. The product catalog continues to evolve and confuse.

This has turned into a money sink for me. I no longer wish to use the ON1 products, as I have no idea what they are, what the current versions are, and what they do. I know some people complain about Adobe's CC licensing and cost model, but at least I know what products I have, they are updated through Adobe's updater program, and I know what they do.

Bye-bye, ON1. It was fun while it lasted.

If you're an ON1 customer, feel free to disagree. Or not.
I have decided to cut ties with ON1. I have been ... (show quote)


Try Affinity Photo. It's currently half price with free updates (at least so far and I purchased it over 5 years ago). If you know Photoshop then Affinity will be easy to pick up - it was for me.

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May 27, 2022 08:53:57   #
47greyfox Loc: on the edge of the Colorado front range
 
rlv567 wrote:
I've had many of those the past few months, "from McAfee and others" -- and I haven't been a McAfee customer for years! (there are a number of free products which are better). - and never a customer of most of the others!!! Loren


It took me a week of persistence to finally come up with a simple rule in my email client to send those real and/or phishing “McAfee” emails directly to junk. Norton will be next.

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May 27, 2022 09:03:31   #
Longshadow Loc: Audubon, PA, United States
 
47greyfox wrote:
It took me a week of persistence to finally come up with a simple rule in my email client to send those real and/or phishing “McAfee” emails directly to junk. Norton will be next.

The problem with setting up filters is compounded when they use all kinds of special characters to spell McAfee (or anything). McAféé won't match McAfee. And they also use underscores, etc.

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May 27, 2022 09:41:36   #
Francyne Loc: Bromont, Qc
 
I have been an On1 customer for years and have never had a serious problem. I am also an On1+ member and would not go back to Adobe.

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May 27, 2022 09:41:54   #
Just Fred Loc: Darwin's Waiting Room
 
Spam email is a different topic. I have used SpamSieve since 2002 (one-time purchase, even!) which keeps my inbox remarkably clean of junk and malicious email.

No, this was an actual email from ON1. Yet going to ON1's site to follow up led me through a labyrinth that King Minos would be envious of. Sorry, I don't have the time or desire to keep pouring money at a company that can't be bothered to put up a decent web site.

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May 27, 2022 09:58:46   #
TRAVLR38 Loc: CENTRAL PA
 
I have had ON 1 since 2017.I have resisted all offers to upgrade.I only use it for Resize. Still works, and works well. It is light speeds faster than AI Gigapixel. I suggest you check the version you have by going to help>>about. It may be fine with no up-grading.

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May 27, 2022 10:02:23   #
jsfphotos Loc: New York, NY
 
Strange that I’ve been an On1 user for 6 or 7 years and never experienced any if the problems you’re having. Helpful people get back to you in 24 hours or less. The Portrait Module is worth the price alone. I’ve been helping my son retouch portraits and headshots and it’s amazing. Many people including PS and LR users have been raving about Topaz Sharpen but On1’s NoNoise blows them out of the water. Any software will give you adequate lightening, darkening, color correcting sliders but the “extras” from ON1 are really amazing. And the BROWSE module that lets you edit photos on your Desktop, hard drive, external hard drive or even cloud services such as Dropbox is innovative genius—not to have to bring photos into a LR catalog to work in them. Wow! If none of those features impress you, then by all means, stick with LR.

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May 27, 2022 12:14:53   #
BobHartung Loc: Bettendorf, IA
 
CHG_CANON wrote:
Adobe welcomes you back.


And they will end up paying less in the long run!

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May 27, 2022 12:15:53   #
FrumCA
 
Just Fred wrote:
I have decided to cut ties with ON1. I have been a customer since 2014, but their business model (and web site) have become so confusing that I can no longer navigate my account settings, find my products, licenses and I now refuse to keep funding them through their constant "upgrades" and product changes.

The final straw came from an email (two, actually) I received informing me that my subscription auto-renewal had failed. First, I didn't even know I had a subscription, much less that it was set to auto-renew (at $129.99!) but when I went online to find it and update it, the web site can't find my information. What's worse, I can't update my payment information, and worse yet, I can't log out, despite clicking and acknowledging the log off button multiple times.

ON1 appears to have me registered with two different email accounts, even though years ago I contacted them to make sure everything was coalesced into a single account. I have multiple ON1 products, yet I am confused as to whether I am entitled to their latest offering, or not. The product catalog continues to evolve and confuse.

This has turned into a money sink for me. I no longer wish to use the ON1 products, as I have no idea what they are, what the current versions are, and what they do. I know some people complain about Adobe's CC licensing and cost model, but at least I know what products I have, they are updated through Adobe's updater program, and I know what they do.

Bye-bye, ON1. It was fun while it lasted.

If you're an ON1 customer, feel free to disagree. Or not.
I have decided to cut ties with ON1. I have been ... (show quote)


If you are paid up on your subscription you have access to all the latest offering you are interested in purchasing plus the free (to subscribers) upgrades/updates. I have been a customer for years and have never had a problem.

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