ON1. I Give Up.
May 28, 2022 10:12:31 #
Just Fred wrote:
I have decided to cut ties with ON1. I have been ... (show quote)
Affinity Photo has a half off sale going on. I love it and it has excellent support
May 28, 2022 12:35:07 #
bebop22
Loc: New York City
ON1 works fine for me. Just put on and go. Perhaps you've been hacked. I actually use both that and PS and no problems. Clean out your computer is an idea.
May 28, 2022 12:45:41 #
Some people complain about too many options, while others complain about not enough. A software company simply can't make everyone happy.
May 28, 2022 12:47:05 #
rook2c4 wrote:
Some people complain about too many options, while others complain about not enough. A software company simply can't make everyone happy.
(Human nature)
May 28, 2022 12:53:38 #
Longshadow wrote:
(Human nature)
(Human nature)
And some people complain about something or everything - even when there's nothing legitimately to complain about!!!
Loren - in Beautiful Baguio City
May 28, 2022 13:06:19 #
rlv567 wrote:
And some people complain about something or everything - even when there's nothing legitimately to complain about!!!
Loren - in Beautiful Baguio City
Loren - in Beautiful Baguio City
Yea, they do.
May 28, 2022 14:38:07 #
May 28, 2022 14:39:56 #
11bravo wrote:
Or as Bernard Trink would say,
huMAN natURE
huMAN natURE
May 28, 2022 21:31:11 #
Paul Diamond
Loc: Atlanta, GA, USA
Hi,
Read of your trouble and understand your hesitation. Mine was with Adobe. They kept taking my money every month for their new online service. Sadly, it did not work. So, after a year and a half of paying for services that I never received, I dropped Photoshop subscription. And I kept my CS6, the last purchase of Photoshop before the new service that never seemed to work for me!
Subscription services can be a real 'dollar drain' if they don't supply the software and service that they promise. I selected Capture One as my current Photoshop alternative. You will find a "ton" of youtube videos to help you learn to use the features of the application. I don't think you will find more useful youtube training videos on any software compared to Capture One. Look at some before you decide to try the free version of this software. You might like it, when you learn how to use it.
Read of your trouble and understand your hesitation. Mine was with Adobe. They kept taking my money every month for their new online service. Sadly, it did not work. So, after a year and a half of paying for services that I never received, I dropped Photoshop subscription. And I kept my CS6, the last purchase of Photoshop before the new service that never seemed to work for me!
Subscription services can be a real 'dollar drain' if they don't supply the software and service that they promise. I selected Capture One as my current Photoshop alternative. You will find a "ton" of youtube videos to help you learn to use the features of the application. I don't think you will find more useful youtube training videos on any software compared to Capture One. Look at some before you decide to try the free version of this software. You might like it, when you learn how to use it.
May 29, 2022 07:49:46 #
May 30, 2022 13:39:07 #
Well, I got my issue with ON1 figured out. Despite being told a couple of years ago they had made the necessary corrections, apparently they did not, or more likely, some upgrade to their web site software introduced some form of regression.
In 2019, the company shifted gears on their customer management/relations software, and somehow I fell through the cracks (I'm guessing all this, because I haven't been in touch with the company). It turns out I have TWO accounts with the company, even though that wasn't supposed to be the case. I found by logging in with different credentials (after resetting my "forgotten" password) I had full access to my payment information and my purchase history -- from 2019 to present. My "old" account has my purchase history from before this switchover (I made my first purchase with ON1 in 2014).
So, the combination of accounts is a full telling of my story with ON1. Now I have to decide if I want to continue paying them $130/yr for sofware upgrades and "special" offers.
In 2019, the company shifted gears on their customer management/relations software, and somehow I fell through the cracks (I'm guessing all this, because I haven't been in touch with the company). It turns out I have TWO accounts with the company, even though that wasn't supposed to be the case. I found by logging in with different credentials (after resetting my "forgotten" password) I had full access to my payment information and my purchase history -- from 2019 to present. My "old" account has my purchase history from before this switchover (I made my first purchase with ON1 in 2014).
So, the combination of accounts is a full telling of my story with ON1. Now I have to decide if I want to continue paying them $130/yr for sofware upgrades and "special" offers.
May 30, 2022 15:30:25 #
May 30, 2022 19:27:18 #
Bbarn
Loc: Ohio
I recently received an offer to upgrade my ON1 to PhotoRAW 2022.5. But ON1 is very far behind with their Canon RF lens corrections in the current version, and couldn't tell me which new lens corrections are included in the update. Deal breaker for me. Lens corrections are more important than ever with many of the newest mirrorless lens designs.
Jun 8, 2022 12:13:12 #
I thought I'd add a final note to this thread. I think some people took exception to me expressing frustration with a company's business practices, and I get it. I also know that it's better to deal with a company directly, especially when one is using their name on a public forum (an adage I learned many years ago: "A satisfied customer tells a friend. A dissatisfied customer tells TEN friends!").
So, it may surprise some to learn that I resolved my issue with ON1. I had every question answered and account issues resolved. I then had to make a decision: Continue with the product, or leave and go elsewhere. I decided to continue.
The reason I chose to do so is that the ON1 Photo RAW 2022.5 program has a full set of features (NoNoise AI, Resize, SkySwap AI, etc.) that appeal to me. ON1 also has a multitude on videos demonstrating these features, which is something I've not dedicated the time to viewing before, but will do so now.
Do I need multiple photo editing programs? No. And maybe someday I'll find the ONE program that does it all. Maybe ON1 will be that one!
So, it may surprise some to learn that I resolved my issue with ON1. I had every question answered and account issues resolved. I then had to make a decision: Continue with the product, or leave and go elsewhere. I decided to continue.
The reason I chose to do so is that the ON1 Photo RAW 2022.5 program has a full set of features (NoNoise AI, Resize, SkySwap AI, etc.) that appeal to me. ON1 also has a multitude on videos demonstrating these features, which is something I've not dedicated the time to viewing before, but will do so now.
Do I need multiple photo editing programs? No. And maybe someday I'll find the ONE program that does it all. Maybe ON1 will be that one!
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