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camera repair disappointment
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May 22, 2022 14:08:10   #
MDI Mainer
 
E.L.. Shapiro wrote:
There is no answer to this question. The Op will never know if the estimate he received was legitimate or not because there are too many variables or possibilities. That is unless the problem recurs and the camera fails again- then he will know if they were right!

Here is my experience. In addition to my commercial photograher business, for about 25 years I partnered with a business that specializes in electric flas custom builds, modifications, and repairs. We shared premises with a camera repair shop- I can tell you stores and write a book I di soothe minor repairs and were mostly involved in lamp head designs, and custom installation in studios, studios handling automotive advertis photography, and sports venues that our in house strobe installations.

Photographe would come in with faulty flash gear and complain, similarly to the OP, that the unts were sent to the authorized shop and the estimate was outrageously high. Here are the possibilities:

!. The folk's dogs the reais are not master technicians, but only parts changers. Rather later than troubleshooting a circuit board or point-to-point wire circuit, would simply replace the entire board or perhaps all the major components and charge accordingly. Our technician, at the time, had the knowledge and equipment to test each capacitor, chip, semiconductor, resistor, coil, and whatever and would only replace faulty parts., however, oftentimes, certain microcircuits and otere components were sealed, encased in epoxy, of undetermined electrical values, or not obtainable by non-authorized shops. A workaround would be the most costly than the original estimate.

2. The card mechanism (the door, springs, physical contacts) are mechanical, not electronic- it is subject to wear and tear, accidental abuse, dirt and dust etc. If this mechanism is totally integrated with a circuit board, the mechanical aspect cannot be separately repaired, lies an external switch or really, and the enter board needs to be replaced.

3. The cost of troubleshooting the board, in terms of labour, and replacing tiny components may exceed the cost of replacing the entire board. Some of the boards may be modular and impossible to individually repair.

4. Hopefull not, but there may be a possibility that once a camera is received for repair, at certain facilities, there is simply a minimum chare regarded of the issue.

OK, I know I am talking flash, not camera but my camera repair guy, that shared the shop, had simial issues quite frequently. The complexity and miniaturization of circuitry that is needed to support all the features in mode digital camera would certainly exhibit the formation difficulties in certain repar cases.

Sometimes, malfunctions in electronic devices are intermittent whereby the kida fix themselves and the recur, usually athe most inopportune times.

Of course, times have changed, especially in technology. Our shot had a miriad of old-fashioned test gear- precision voltmeters, multimeters, oscilloscopes, capacitor testers, specialized get to test chips, semiconductors and transistors, and more. Perhaps nowadays the maybe a poor that interphases with a computer, lie in your car that reads out all the diagnostics???

We closed the shop about 10 years ago. Sadly my partner in that business passed away. In the old days sometimes folks would bring in a faulty unit, we would pop the hood, perhaps change a fuse, hit the innards with some compressed air, give something a shot of contact cleaner and send it on the way with little or no charge.

In cases like this, we can only guess and speculate. I would lite to think that Fuji operates a hones repar facility.
There is no answer to this question. The Op will n... (show quote)


The content of your posts is almost always on point and interesting, but sometimes takes a bit of work to decipher. Do you not beleive in spell check?

Reply
May 22, 2022 15:20:13   #
robertjerl Loc: Corona, California
 
Flash Falasca wrote:
My SD card would not lock in on my fuji X-S10 camera I sent it to s fuji service center in New Jersey, they said the main board needed to be replaced for $433.00 so I said forget it!! Got it back to day, put the battery in put the card in and closed the battery door to hold the card in an it works fine !!
Please correct me if I am wrong in thinking you people are Assholes! you said my main power board needed to be replaced. I got it back today, put the battery in and everything looked normal, so I put the card in and closed the battery door which held the card in. I took photos and it worked fine leaving me with the feeling that your Biz sucks !! Look for my reviews on Facebook etc !!
-----------------------------------------
From: mfalasca@tampabay.rr.com
To: "Maria Tong", "mfalasca@tampabay.rr.com"
Cc:
Sent: Tuesday May 17 2022 6:26:55PM
Subject: RE: Fujifilm Estimate RP2205040017
Please just return it !
-----------------------------------------
From: "Maria Tong"
To: "mfalasca@tampabay.rr.com"
Cc:
Sent: Tuesday May 17 2022 2:09:59PM
Subject: Fujifilm Estimate RP2205040017
Hello Michael,
We have received your X-S10 in for repair. Below is the estimate. Let us know if you have any questions or how you would like to proceed.
Model X-S10
Serial No. 0D016828
RP2205040017
Estimate $443 plus $20 shipping plus tax
* The main power board needs to be replaced
If you would like to approve, payment can be made online or over the phone.
Online Payment Link: https://camerarepair.fujifilmusa.com/Che.../CheckStatus.aspx
Customer Service: 1-800-800-3854 or Camera Repair 1-800-659-3854
If you would like to refuse this estimate, we will return the product back to you.
Thank you,
​Maria Tong
Authorized Technical Services Representative
Tech Services Business Coordinator, Edison NJ, Imaging Division
FUJIFILM NORTH AMERICA CORPORATION
Email: Mtong.contractor@fujifilm.com
My SD card would not lock in on my fuji X-S10 came... (show quote)


1. They may have detected a fault (small crack that will grow) in the main board that will cause problems in the future. Changing it now is preventive maintenance.

2. When they disassembled the camera to diagnose the trouble and put it back together it may have cleaned lint or something out of the card slot/lock or realigned something and solved the card lock problem as a result.

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May 22, 2022 15:24:28   #
robertjerl Loc: Corona, California
 
Flash Falasca wrote:
there is only 4 ways the card can go in and i tried them all !


To begin with you don't seem to know how to use "quote reply" so we know who the dickens you are replying to!

Reply
 
 
May 22, 2022 15:38:39   #
BebuLamar
 
robertjerl wrote:
1. They may have detected a fault (small crack that will grow) in the main board that will cause problems in the future. Changing it now is preventive maintenance.

2. When they disassembled the camera to diagnose the trouble and put it back together it may have cleaned lint or something out of the card slot/lock or realigned something and solved the card lock problem as a result.


Keep in mind that the camera was as the same as when the OP sent it to Fuji. That is it still has the same problem but the OP found that he can use it if he close the cover.

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May 22, 2022 16:45:01   #
MDI Mainer
 
robertjerl wrote:
To begin with you don't seem to know how to use "quote reply" so we know who the dickens you are replying to!


I personally find using "quote reply" much less therapeutic than uncontrolled spewing.

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May 22, 2022 16:47:06   #
robertjerl Loc: Corona, California
 
BebuLamar wrote:
Keep in mind that the camera was as the same as when the OP sent it to Fuji. That is it still has the same problem but the OP found that he can use it if he close the cover.


The blinking cover should be closed anyway. Some cameras won't trip the shutter with the cover open.

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May 22, 2022 17:16:35   #
BebuLamar
 
robertjerl wrote:
The blinking cover should be closed anyway. Some cameras won't trip the shutter with the cover open.


But the card still falls out if the cover isn't closed which is why the OP sent the camera to Fuji in the first place.

Reply
 
 
May 22, 2022 18:38:12   #
Sidwalkastronomy Loc: New Jersey Shore
 
Makes sense that card plugs directly into motherboard. Why makes an extra piece and connection.
Maybe when they opened it they saw something that needed to be replaced to bring it up to factory specs. Give it time and see what happens. I seriously doubt a big company would make a point or ripping people off. Some private repair shops might but I think they saw something.
Why not call tech repair service and see what the repair tech found to reach that diagnosis

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May 22, 2022 19:23:24   #
robertjerl Loc: Corona, California
 
BebuLamar wrote:
But the card still falls out if the cover isn't closed which is why the OP sent the camera to Fuji in the first place.


And if the catch to hold the card in the slot is on the main board (and those things are soldered, not plug in) and he declined to replace the board then of course the problem was not fixed.

Back in the 60's they started making parts on most things to be replaced, not repaired. In the Army 66-69 the HQ Motor Pool told us "Don't bring a Jeep in saying something sounds funny, drive it until it breaks so we know which part to replace."

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May 22, 2022 19:50:39   #
Grahame Loc: Fiji
 
Flash Falasca wrote:
My SD card would not lock in on my fuji X-S10 camera I sent it to s fuji service center in New Jersey, they said the main board needed to be replaced for $433.00 so I said forget it!! Got it back to day, put the battery in put the card in and closed the battery door to hold the card in an it works fine !!
Please correct me if I am wrong in thinking you people are Assholes! you said my main power board needed to be replaced. I got it back today, put the battery in and everything looked normal, so I put the card in and closed the battery door which held the card in. I took photos and it worked fine leaving me with the feeling that your Biz sucks !! Look for my reviews on Facebook etc !!
-----------------------------------------
From: mfalasca@tampabay.rr.com
To: "Maria Tong", "mfalasca@tampabay.rr.com"
Cc:
Sent: Tuesday May 17 2022 6:26:55PM
Subject: RE: Fujifilm Estimate RP2205040017
Please just return it !
-----------------------------------------
From: "Maria Tong"
To: "mfalasca@tampabay.rr.com"
Cc:
Sent: Tuesday May 17 2022 2:09:59PM
Subject: Fujifilm Estimate RP2205040017
Hello Michael,
We have received your X-S10 in for repair. Below is the estimate. Let us know if you have any questions or how you would like to proceed.
Model X-S10
Serial No. 0D016828
RP2205040017
Estimate $443 plus $20 shipping plus tax
* The main power board needs to be replaced
If you would like to approve, payment can be made online or over the phone.
Online Payment Link: https://camerarepair.fujifilmusa.com/Che.../CheckStatus.aspx
Customer Service: 1-800-800-3854 or Camera Repair 1-800-659-3854
If you would like to refuse this estimate, we will return the product back to you.
Thank you,
​Maria Tong
Authorized Technical Services Representative
Tech Services Business Coordinator, Edison NJ, Imaging Division
FUJIFILM NORTH AMERICA CORPORATION
Email: Mtong.contractor@fujifilm.com
My SD card would not lock in on my fuji X-S10 came... (show quote)


So the people at Fuji repair asked you this question within their report and quotation...........................

Flash Falasca wrote:
Let us know if you have any questions or how you would like to proceed.


Did you ask them 'why' the main board needs replacing?

Reply
May 22, 2022 20:22:02   #
User ID
 
Grahame wrote:
Did you ask them 'why' the main board needs replacing?

Seems obvious enough. "Factory" techs replace whole assemblies. They never solder parts on boards. Everything that they do involves pressure connections. Theyre basically semi-skilled labor who just follow instructions.

Hand soldering is more than just a job skill. Its an artisinal craft. The solder in the camera when it was built was done robotically. Its innards are designed to facilitate that.

Reply
 
 
May 22, 2022 20:53:17   #
Grahame Loc: Fiji
 
User ID wrote:
Seems obvious enough. "Factory" techs replace whole assemblies. They never solder parts on boards. Everything that they do involves pressure connections.


What seems "obvious enough"? Your guess that you know exactly what camera techs 'always' do, in every situation for every bit of kit?

The op was given the opportunity to ask a question and it appears he may not of, subsequently then going on a rant, based upon what he has posted.

If the op had asked a question he 'may' have received a response such as 'the board has been cracked i.w.o of the card slot mounting and we are unable to replace the slot assembly necessitating the entire board replacement'. Thus understanding the reason.

It pays to think outside the box at times.

Reply
May 22, 2022 20:57:02   #
Sidwalkastronomy Loc: New Jersey Shore
 
I'm sure this will fail again. Day,week,month year. I can guess at a one in a lifetime event will fail

Reply
May 22, 2022 21:07:42   #
Grahame Loc: Fiji
 
Deleted, duplicate

Reply
May 22, 2022 21:16:46   #
Bill_de Loc: US
 
Grahame wrote:
What seems "obvious enough"? Your guess that you know exactly what camera techs 'always' do, in every situation for every bit of kit?

The op was given the opportunity to ask a question and it appears he may not of, subsequently then going on a rant, based upon what he has posted.

If the op had asked a question he 'may' have received a response such as 'the board has been cracked i.w.o of the card slot mounting and we are unable to replace the slot assembly necessitating the entire board replacement'. Thus understanding the reason.

It pays to think outside the box at times.
What seems "obvious enough"? Your guess... (show quote)


The OP was to busy composing his rant for the web. Quote:

Look for my reviews on Facebook etc !!

---

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