LeeinNC Loc: Morganton, NC

Wow! Nikon's tech support is wonderful!!! Yesterday, it only took 9 agents to screw up my computer and not fix my problem. Not only were they extremely precise in not knowing, and not listening to me on how to fix said problem, but disconnecting when their stupid attempts failed! I tried to inform them that my machine was built in 2015, and did not have a gpu that could handle their latest and greatest versions. I told them my machine worked with earlier versions of PS and LR Classic. They did get Creative Cloud to finally load where I could install earlier versions that were needed.
What a group of Keystone Cops! Cost me a whole day.

jerryc41 Loc: Catskill Mts of NY

Your first two sentences surprised me.

Was this a Nikon computer?

BurghByrd Loc: Pittsburgh

Perhaps it would have gone better if you called Adobe tech support.

rmalarz Loc: Tempe, Arizona

Perhaps it might be time better spent upgrading your computer. Additionally, Nikon tech support is quite proficient with working with Nikon equipment. Calling them to discuss issues with your computer is probably not within their realm of expertise. You were fortunate in that they even attempted to solve your issue.

Your call might have been better handled had you called Adobe tech support or the manufacturer of your computer.
--Bob

Bill_de Loc: US

When something goes wrong the most important thing you can do is post it on UHH. In fact, I think Admin should create a section for such notifications. The section could be called "The Crying Towel"

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LeeinNC Loc: Morganton, NC

Sorry!!! I had one of those senior moments. Please don't crucify me for that. It's happening too frequently these days. It's embarrassing!

rmalarz Loc: Tempe, Arizona

"Whiner's Section"
--Bob

bsprague Loc: Lacey, WA, USA

For every Adobe product, there is an Adobe sponsored forum. It works just like UHH. You post questions and people answer questions.

Many years ago my granddaughters wanted to make a video. I bought Adobe Premiere Elements and started asking questions in that forum. A couple years later I tried to return the favor and started answering a few. Another couple years went by and Adobe invited me to be an "Adobe Community Professional". There are about 300 of us world wide. We agree to answer questions at the rate of about one a day. In return we are given the full set of Adobe software.

I write that because I confess to being an Adobe fan!

If my computer or my Nikon was not working right, I would go to the appropriate Adobe forum for that software. Sometimes, the issue is unsolvable and a user will be referred to Adobe techs that can (with your approval) run your computer remotely. Success is never guaranteed, but based on my experience, unsolved problems are very rare.

LeeinNC, I'm sorry you had trouble. Adobe and all other software companies are driven competitively to enhance their offerings. As they do, it requires better hardware. I'm actually impressed that Adobe was able to get your computer going.

If I can help you find an Adobe forum, please ask!

bdk Loc: Sanibel Fl.

I assume you typed NIKON instead of adobe.

UTMike Loc: South Jordan, UT

I also find that when I deal with Adobe the "chat" system helps understanding and solution to my problems.

MDI Mainer

It should include lugubrious violin music that plays continuously when posting or reading posts in the section.

Seriously sometimes tech support is spot on, sometimes it's so far off the mark as to be laughable. I get the feeling many techs are working from a script and their approach is similar to that line from Casablanca "Round up the usual suspects."

LeeinNC Loc: Morganton, NC

Yes.

LeeinNC Loc: Morganton, NC

Ok, I admitted that I made the mistake of typing Nikon when I meant Adobe. Day two...Adobe tech support had me trying to change my Admin acct and password. I was left there. I then deleted all software from Adobe and did a clean start downloading Creative Cloud, and the oldest versions of PS and LRC. It is working.

Ron 717 Loc: Pennsylvania

I had a totally different experience yesterday with ADOBE. After the last OS system update, I had lost access to my photos. I could pull up the previews as usual, but when I tried to switch to the develop mode to work on them, I would get a File Not Found message. I tried troubleshooting myself for hours and could not get it straightened out.
Decided to contact Adobe and an agent immediately signed on with me. She had me show her what was happening and she then took control of my iMac. After just a few minutes she had everything back working again. The last OS update had changed the security permissions and was not allowing LR to access my external hard drive where my photos are stored. It had not occurred to me that was my issue and I hadn’t checked for it.
This is the second time I have had to contact Adobe for help and they have taken control of my computer and both times they have corrected my issue quickly and completely. My experience with Adobe is 100% satisfaction and am surprised you had any issues, hopefully it was an isolated issue.

pithydoug Loc: Catskill Mountains, NY

Yes, you are working but this is price one has to pay when trying to to keep a old stagnant computer in every changing software technology. I would wipe your brow and use this latest escape to upgrade your hardware and software. I don't think you want to go through this again. Kudos to Adobe, in way, for using barbed wire and bubble gum to get you back.