stevefrankel

I think you did exactly the right thing. After you get the refund, please let us know the company with which sold you the camera.

Bison Bud

Just a follow up as requested by several on this thread. I've tried to contact MPB since last Friday about this issue and it now appears rather obvious that they do not intend to answer my emails or supply any sort of customer service with this issue. Frankly, I was surprised to find that they do not list a customer service phone number at all and the only e-mail you can send them is via their secured system that does not allow you to keep a copy. Their "Contact Us" section of the website goes directly to this email, but also offers a chat line that I can't get to work at all either. It will let me type in a message, but then will not allow me to send it and start a chat session. This is true whether I'm signed in as a member or not and I'm not sure if they have blocked me somehow or that it simply doesn't work for anyone. In any case, they promise a 7 day return policy, but you must get an RMA to return a product and they apparently don't intend to even communicate with me during that period of time if at all. Frankly, I couldn't be more upset with this outfit and think it's really odd that they get such a positive backing here. I guess if someone gets what they wanted and has no issues they would get a good rating, but Lord help you if you have a problem with something, because they simply do not care! I guess I'm keeping the camera since they have payment from my credit card and by the way, they also delayed shipment after the order for almost 5 days to make sure the credit charges cleared and so that disputing the charges would be far more difficult and mostly ineffective once they had the money in hand. All in all, they appear to be well practiced at ignoring customer issues! Make up your own mind if this is a company you wish to deal with, but I'd recommend looking elsewhere for sure. Good luck and good shooting to all.

azted Loc: Las Vegas, NV.

You certainly have the dated emails that you sent to them! Keep calling the number, and calmly explain to whomever answers what the issue is, and your intent to return or exchange the camera. They have too much reputation to lose by screwing a customer over one camera body! Good luck and keep us informed.

flip1948 Loc: Hamden, CT

MPB: 646-513-4309 (9am-5:30pm ET)

Taken from a recent thread.

Bison Bud

Unfortunately, you must use their "Secure Email" system and fill out the form provided rather than send a normal e-mail. Therefore, there is no real e-mail to save and they do not list a customer service phone number at all.

Bison Bud

Wow, thanks for the phone number, I'll give it a try!

rgrenaderphoto Loc: Hollywood, CA

Because, in the world of Social Media, it is being, well, social. Letting us know the trials and tribulations of purchasing what you thought would be great, and receiving crap.

I find the description in the Ebay link funny: "It attaches to the camera using a 3M dual-sided adhesive film which holds tenaciously but is available to remove safely."

Holds tenaciously implies it ain't coming off.

And, to the OP: You pay by credit card? Just file a dispute with the CC company.

Bison Bud

Good news! I have now been in touch with MPB's customer service and we are working a solution that works best for all involved.

azted Loc: Las Vegas, NV.

Knew it would happen this way. They have too much invested to work over a customer for little reason! Best of luck to you!