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A comment on Adobe "agents".
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Nov 2, 2021 20:01:41   #
burkphoto Loc: High Point, NC
 
johngault007 wrote:
So you have an outdated machine that will not run the current version of a piece of software. Customer support tries everything in their power to find fixes/workarounds for you and do not succeed, because they never were intended to. You are unhappy about their service and want speak to a manager. And the resolution all along was keep current version or upgrade hardware.

No offense, but when I worked helpdesk, you were the type of person we gave to the new guy so they could get training on how to handle impossible situations.
So you have an outdated machine that will not run ... (show quote)



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Nov 2, 2021 20:12:59   #
burkphoto Loc: High Point, NC
 
Ps and LrC run fine on my 2013 iMac, but I DID stick 16GB RAM and 2TB SSD in it in 2019. Unfortunately it cannot be upgraded to Big Sur (MacOS 11.6.1) or Monterey (MacOS 12.x), so I bought a new M1 MacBook Air. It is like a rocket compared to the iMac’s speed. Zero issues.

Unfortunately, computers are 5 to 7 year tools, at best. Buy cheap ones and they’ll p*ss you off in 2-3 years.

The waves of time wash away the sand castles of software and hardware. We can complain, or budget for it.

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