LeeinNC Loc: Morganton, NC

Let me start by acknowledging the fact that I'm quite aware that my laptop was purchased in 2015. I initially contacted Adobe because an error message kept popping up telling me to either quit or repair Creative Cloud regardless if any Adobe apps were open or not. After several "repairs" without any noticeable change, I contacted Adobe help and support. I was informed weeks ago that my graphics processor could not run the most current updates. Ok, I know I'm using a dated machine. I can live with that. A few days later, I couldn't open Creative Cloud. I again let Adobe's agents do their thing. Long story short...I've gone round and round with them modifying and changing Adobe files, updating Windows and such. By the time I spent days and days letting them putz around, I find they've stuck me with a new user on my machine that was like I'd never used my computer before! Luckily I was able to get rid of that, but next they had updated PS and LRC to the newest versions. I was totally unable to edit any photos. Repeated request to chat with a supervisor were totally ignored.
Finally today, after 3-4 hrs an agent said a supervisor would contact me within 2 hrs. During that wait I "downdated" to earlier versions and all is well.
I still haven't received a call from a supervisor, but I have a usable machine.

yorkiebyte Loc: Scottsdale, AZ/Bandon by the Sea, OR

Interesting. I can't even use Adobe Elements 14 on my HP 15 f272 laptop even with upgraded RAM. I was told that the vid card won't handle what I want to do. And it can not be changed out.
....So, my PC has a nice Gaming card in it. Works fantastic. Evidently, Gaming Laptops are one way to get PS/LR to work. Or MAC!

Gene51 Loc: Yonkers, NY, now in LSD (LowerSlowerDelaware)

Just as long as you recognize that you actually didn't fix the problem, but created a good workaround - for now. And that in order to "fix" the problem you will need to upgrade you computer. I had a computer I built in 2010 that I just retired a couple of months ago because it was running Win 7 and I didn't want to go through the bother of upgrading the OS - I've had better experience in the past with wiping the machine clean and making a clean fresh install on the OS. But It was running the previous versions of PS and LR just fine. Of course the Win10 laptop is snappier but that's not what drove me to replace it. Concerns about software publishers and Microsoft abandoning support for Win7 was the impetus.

I am too much of a cheapskate to buy Apple products.

LeeinNC Loc: Morganton, NC

At least I have something to edit photos for my newspaper. Glad I didn't have any jobs to shoot. I don't know what I'd done.

Bobspez Loc: Southern NJ, USA

This is fairly common with older machines. I'm using CC2017 and and Resolve 16 on my machine and they work fine. I tried updating to Resolve 17 (for video editing) and it crashed every time I tried to use it.

I gave up on HP and Microsoft tech support years ago. I never tried to call Adobe. The one tech support that really did help me was for my Samsung Galaxy smartphone. That rep really answered all my issues.

johngault007 Loc: Florida Panhandle

So you have an outdated machine that will not run the current version of a piece of software. Customer support tries everything in their power to find fixes/workarounds for you and do not succeed, because they never were intended to. You are unhappy about their service and want speak to a manager. And the resolution all along was keep current version or upgrade hardware.

No offense, but when I worked helpdesk, you were the type of person we gave to the new guy so they could get training on how to handle impossible situations.

LeeinNC Loc: Morganton, NC

An agent told me, in the infant stage of this train wreck, that my processor was incapable of using the latest versions. I accepted that fact. I only wanted that nuisance error to stop popping up.
It still pops up. I just mutter a few phrases picked up while serving in the USCG, and move on. My daughter and my grandson have told me that Santa may be generous this year.

yorkiebyte Loc: Scottsdale, AZ/Bandon by the Sea, OR

I just LUV Santa..... Besties!!

bud 77 Loc: Long Beach, WA

Gene I am thinking a new computer before to long. I have a HP envy windows 10 desk top and it is six years old, it works well for me and I use elements. I was wondering what you are buying to replace your win 7 machine? bud

swflaboatman Loc: Fort Myers, FL

I just ordered the below yesterday because I had the same problem. My graphics card would not support the new Lr & Ps updates and it was not upgradeable. $1,200.00 direct from HP.
HP Pavilion Gaming Desktop TG01-2176z
Windows 10 Home 64 – free upgrade to Windows 11 when available
Processor
AMD Ryzen™ 7 5700G (3.8 GHz base clock, up to 4.6 GHz max boost clock, 16 MB L3 cache, 8 cores)[6,7]
Graphics
Integrated: AMD Radeon™ Graphics
Discrete: NVIDIA® GeForce RTX™ 3060 (12 GB GDDR6 dedicated)
Memory
16 GB DDR4-3200 MHz RAM (2 x 8 GB)
Memory slots
2 DIMM
Storage
512 GB PCIe® NVMe™ M.2 SSD
Secondary storage
1 TB 7200 rpm SATA HDD
Memory card device
HP 3-in-1 memory card reader

Curmudgeon Loc: SE Arizona

I have some odd problems that no one on the HOG can help me with. They are aggravating but not debilitating and I will change editing programs before I will ever let one of Adobe's alleged "technicians" back in my computer.

LeeinNC Loc: Morganton, NC

I completely agree!

SuperflyTNT Loc: Manassas VA

Spoken like a true curmudgeon!

MJPerini

Computer/ software companies seem to be in a much bigger hurry to push hardware into obsolescence, and sell you new hardware. Not much different on the Mac side.
The easiest work around for the casual user is to buy less expensive machines a little more often-- spending the same amount of money over time, but having slightly newer machines. Once it gets past 4-5 years the compatibility problems start----especially so with subscription services.
OR Freeze a machine in time with software that you own and that works. I've done that with a MacBook Pro and Aperture--- still working fine, but I know it won't last forever.

Bridges Loc: Memphis, Charleston SC, now Nazareth PA

I just had one of those messages pop up when I went into Photoshop Cloud. I understand that an older machine might have problems but my machine is an i7-9000 series. That is only two generations old and I find it hard to believe I have to update a machine every two years! This is an aggravating situation. A few years ago software was backward compatible for several generations, now it seems if you don't have the latest version of your operating system or hardware like sound/video cards things won't work.