Blurryeyed wrote:
Worst thing about Topaz Labs are the continuous Updates, it almost seems that I am asked to update 2 to 3 times a month.
Blurry ...
This is the new mantra of modern-day software companies. In my humble opinion, they developed the softwareto ato a minimal point, then release it primarily to have the rest of the world be there beta testing facility.
You see that happening in software and is like, in my opinion - Lumen AI, and DxO products
When I owned luminar AI back in December, the only way you could contact technical support was through their email channels, it would take 72 hours and in many cases more for them to respond and after lengthy investigation I learned that the entire company had less than 150 employees for the entire world. That was global for the entire company including everything from top-level CEOs down to tech support and they're evangelists.
In my on most recent personal centure, I found it to be the same with DxO PureRaw. I downloaded their trial, encountered a problem, I have sent them three emails, and as of today, almost two weeks later, I have still not heard anything back from the company.
Neither of the above two companies have 1-800 tech support numbers or, do they even have phone numbers for their sales department. Strictly online, and strictly email support.
We took consumer-based group, continue over time, to get further and further away from real customer personal support. They don't care about the customer, what they care about is the bottom line and the almighty dollar
Yes, I still use Lightroom to this day, because Adobe has over 22,000 employees and, if you need them, you can actually chat with them, and you can actually talk to them on the phone.
What a novel difference
My Opinion Only....
Cheers
George Veazey
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