I stopped flying before 9/11. The way they treat their customers would have put them out of business if in any other business. They lure you in with low fares then nickel and dime you to death with fees. If a new airline were to start today with customer service as their #1 priority they would dominate the industry. So charge a few bucks more for an enjoyable experience. Then and only then would I ever consider flying again. Why not mask mandate and non mask scheduled fights. That would solve a lot of problems.

I decided years ago that I was through with flying. This was mainly because of price increases and service reductions by the airlines. As time goes on, passengers are another reason why I won't fly again. A passenger on Frontier Airlines was taped to his seat after he groped two flight attendants and punched a third. Imagine being stuck in an aluminum tube people someone like that

Yes, I know that 99.9% of all passengers behave. But I also know that as soon as I get on a checkout line, the line stops because of problems. Yesterday, I had to cross a local toll bridge, and the automatic EZPass lane was closed. The lane with the guy in the booth wasn't moving. Then it moved very, very slowly. When I got there, the guy was wiping down the whole interior and closing out. Shift change. When the new guy arrived - walking slower than I thought was possible - he had to go through a whole setup procedure. Really, it was comical. Without even looking at me, he detected the EZPass and opened the gate. So, if you think I would have an uneventful flight, guess again.

EDITED:
Aug 3: "Woman duct-taped to seat after biting flight attendant, trying to open plane’s door, airline says."
July 11: "A woman was physically restrained to her chair with strips of duct tape aboard an American Airlines flight, the company says, after she allegedly tried to open the plane’s door while the craft was in flight and assaulted a crew member."

When I was in high school my Dad worked for Eastern Airlines and was state vice-president of the Airline Workers union so my brother and I got to fly on his employee discount pass. We had to wait to board last and got whatever seats were left over. One flight on a Super Constellation - old, tired and about to be retired - there were only two seats left and one had a broken hinge so you couldn't lean back or it would flop into the seat behind it. So being the "Big Brother" I took that one and spent 2 1/2 hours more or less sitting upright or leaning on my knees while reading a book and finding out what the "old folks" meant when they said their back was killing them.

I stopped flying before 9/11. The way they treat their customers would have put them out of business if in any other business. They lure you in with low fares then nickel and dime you to death with fees. If a new airline were to start today with customer service as their #1 priority they would dominate the industry. So charge a few bucks more for an enjoyable experience. Then and only then would I ever consider flying again. Why not mask mandate and non mask scheduled fights. That would solve a lot of problems.