cjc2 Loc: Hellertown PA

So, did you send in the receipt that Nikon requested within the 45 day time period, or not? Again I say, sounds like we're not getting all the facts here.

saminpa2001

Sad story, IMO, I would not send anything for repair right now. We are still in covid conditions. A lot of people still not working and a lot of businesses still backlogged and short of inventory. Good luck hope it all works out.

robirdman

Did you read the initial post? I am NPS member, having all these problems with service. Now they just sent me an estimate for repairing a D7500 that I never sent in, never owned, have never even seen the model.

awesome14 Loc: UK

There seems a level of faith placed in tech-support agents that is not warranted. They don't have access to 'all truth'. I called and was told to send in my 300mm, D810, and 2x tele, because the combo was f8, which autofocus is supposed to work up to, but it was very slow due to 'breathing', and just missing.
No, there was absolutely no possible way avoid sending everything in!
I doubted that conclusion. I googled the exact models of equipment together in one query, and the nikonusa.com website had a page describing the problem, with a firmware update to fix it. The update was easy, and completely fixed the problem!
So, trusting tech support and repair agents appears to be halfway to suicide.
Obviously, the problem was well-known to Nikon, or there wouldn't have a page on the website describing it. But tech support were clueless to it's existence, much less the solution provided by Nikon.
The mirrorless equipment has much less R&D and experience backing it up than the dslr equipment has. That means: to identify unidentified manufacturing defects and firmware errors, Nikon needs the equipment back in their hands. But why not place much--if not all--of the cost on out-of-warranty customers?
I rarely trust tech support to know every possible option and/or solution. But, I'm also a popular blogger, so that helps me once I get above tech-support level.

cjc2 Loc: Hellertown PA

What are the last two digits of your NPS number and what is your # of points?

robirdman

If you are NPS yourself, you might know that they used to give a paper or plastic card with the actual number on. Now they include a metal 'card' with no number, like you are supposed to write it down somewhere or memorize. When I went on the site, with my info, it automatically filled in the number. I'm supposed to go on the site and find look up my info because you are in such disbelief that this can be happening?

robirdman

Nikon service is so screwed up. I just received an email estimate, and thought maybe it is a revision, honoring the warranty of what failed well within 90 days. Instead it is an estimate of $226.58 for a non-covered repair of a D7500. This is something I did not send in for repair, and have never even owned or seen!

cjc2 Loc: Hellertown PA

That's exactly why I made the comment about missing facts!

robirdman

So after a week of no revised estimate, and instead, receiving a new one for a D7500 that I've never owned or even seen, I filed a complaint with the Illinois Attorney General. Soon after I came home from the Post Office, there was a new email from Nikon, from the resolution person I asked for help, detailing my experience. In it was an explanation and pix of why the D7500 justified repair. Crazy.