Nikon Professional Service customer horror story
Jul 23, 2021 09:26:28 #
erl wrote:
Hate to be naive but what is NPS?
Nikon Professional Service, aka NPS, is a member-only function of Nikon USA. To be a member, one needs to be a full-time professional photographer and own a minimum amount of Nikon USA equipment. There is an application process and, recently, a yearly fee for certain levels. The title of this post is actually incorrect, NPS does NOT operate separate repair facilities but uses the two existing ones. One is in Li NY and one in LA. This story is really about Nikon repair, which has only done great work for me in the past.
Jul 23, 2021 10:35:54 #
NPS is Nikon Professional Service. Initially I think you had to be recommended by another member as a professional photographer. More recently they initiated a rating system based on what equipment you have. You have to have a certain number of points to qualify and they want you to keep buying new stuff to qualify. Each year some more of my equipment rates 0 points. This year my 2017 600mm F4 lens was dropped from qualifying - zero points. Last, I think my 300mm 2.8 was dropped. So you can have a huge investment in equipment, but if you don't keep buying the latest you are dropped. The benefits include supposedly faster service, loaners.
Jul 23, 2021 10:40:43 #
robirdman wrote:
NPS is Nikon Professional Service. Initially I th... (show quote)
From this, I ASSUME, you are NOT an NPS member? So, why are you trashing them?
Jul 23, 2021 10:42:52 #
cjc2 wrote:
From this, I ASSUME, you are NOT an NPS member? So, why are you trashing them?
That's why the very first response was from me telling him to wait and get the Z9 that would requalify him.
Jul 23, 2021 10:48:45 #
Sorry if you think telling the truth is trashing them. I am still a member because I have bought some other newer stuff. So many Rah Rah, my company right or wrong here.
I have had good service before where their estimates were lower than the local NAS place. But not honoring a service warranty, where proof is presented for the same problems within the warranty period is not a reason to celebrate. And I see that in my previous repair series there was a problem and a Nikon reconciler helped resolve it. I am trying to reach that person.
I have had good service before where their estimates were lower than the local NAS place. But not honoring a service warranty, where proof is presented for the same problems within the warranty period is not a reason to celebrate. And I see that in my previous repair series there was a problem and a Nikon reconciler helped resolve it. I am trying to reach that person.
Jul 23, 2021 10:54:49 #
BebuLamar wrote:
That's why the very first response was from me telling him to wait and get the Z9 that would requalify him.
The Z9, alone, will not qualify anyone to be an NPS member. If you are an NPS member, you should know that. Back in the day when I joined, the Photo Editor at the newspaper I worked for, and the professional lab owner where my work was processed, signed for me. I also submitted tear sheets from the paper to show publication of my work. NPS is not designed for anyone that has the $$ to buy in, it is intended for working pros. It's been of value to me over the years as has been my circle of friends with inside contacts at Nikon, including my local (sort of) camera dealer. Best of luck.
Jul 23, 2021 13:52:11 #
cjc2 wrote:
The Z9, alone, will not qualify anyone to be an NP... (show quote)
I never had NPS but regular Nikon service is OK not great but not bad either.
Jul 23, 2021 15:10:26 #
BebuLamar wrote:
I never had NPS but regular Nikon service is OK not great but not bad either.
Matter of personal opinion I guess.
Jul 23, 2021 17:06:53 #
cjc2 wrote:
Nikon Professional Service, aka NPS, is a member-o... (show quote)
Thanks for the explanation. Guess I should have read the title of the thread DUH!
Jul 23, 2021 18:08:38 #
I just wasted 2 weeks with Nikon service plus shipping and insurance costs. After filling out a 5 page return authorization form (including serial number) they agreed to service my camera. Then when they received it they rejected it based on the serial number. Then they returned a $2000 camera ground without insurance and ignored my inquiry.
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
Jul 23, 2021 18:32:06 #
Alphabravo2020 wrote:
I just wasted 2 weeks with Nikon service plus shipping and insurance costs. After filling out a 5 page return authorization form (including serial number) they agreed to service my camera. Then when they received it they rejected it based on the serial number. Then they returned a $2000 camera ground without insurance and ignored my inquiry.
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
If you bought it while in Japan it should not be an issue. Of course you would have to let NikonUSA know upfront and send the appropriate documentation.
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Jul 24, 2021 08:07:47 #
Alphabravo2020 wrote:
I just wasted 2 weeks with Nikon service plus shipping and insurance costs. After filling out a 5 page return authorization form (including serial number) they agreed to service my camera. Then when they received it they rejected it based on the serial number. Then they returned a $2000 camera ground without insurance and ignored my inquiry.
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
Of course I should have known that a camera purchased from an authorized dealer in Japan would be considered grey market by NikonUSA but still...
Do you have the receipt? Nikon told me they would service a camera bought in Japan if I buy it from an authorized dealer and keep the receipt. And yes without being a NPS member Nikon service is not bad but definitely not great.
I am really concerned because they can't tell you whether they would work on your camera or not based on the serial number you gave them but only after they had the camera in their hands. What did they look at to determine if they would work on a camera?
Jul 24, 2021 10:38:01 #
BebuLamar wrote:
Do you have the receipt? Nikon told me they would service a camera bought in Japan if I buy it from an authorized dealer and keep the receipt. And yes without being a NPS member Nikon service is not bad but definitely not great.
I am really concerned because they can't tell you whether they would work on your camera or not based on the serial number you gave them but only after they had the camera in their hands. What did they look at to determine if they would work on a camera?
I am really concerned because they can't tell you whether they would work on your camera or not based on the serial number you gave them but only after they had the camera in their hands. What did they look at to determine if they would work on a camera?
Sounds like there's some facts missing from this story among all the fluff. Why do you think that Nikon service is not as good as it has been for others?
Jul 24, 2021 13:54:20 #
cjc2 wrote:
Sounds like there's some facts missing from this story among all the fluff. Why do you think that Nikon service is not as good as it has been for others?
Nikon couldn't fix my F5. I had to sent it to them twice. The result are different but the same. The camera consistently underexposed with TTL flash just that it got so bad after the second time
In the case of the D850 why didn't they tell him they wouldn't fix his camera before he sent it in? They had the serial number before hand. What do they have to see in order to tell a camera is a USA import?
Yeah I read a lot of posts about Nikon service and yes only those who are NPS members like you never had the problem.
Jul 24, 2021 17:31:41 #
So as not to hijack this post I added some info to my previous post on the subject.
https://www.uglyhedgehog.com/tpr?p=12371554&t=703251
https://www.uglyhedgehog.com/tpr?p=12371554&t=703251
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