I have done lots of business with Amazon. Never had a problem with them.about 3 weeks ago I got a phone call from them telling me that someone was trying to charge a $798 item on my Amazon account. I told them that it was not me and to stop the charge.they started asking some more info on my account. I specifically told them to stop the charge cause it was not me that had ordered anything from Amazon at which point they kept asking more and more info on my account. I told they that I would call them right back and they got mad at me.i hung up and called Amazon. They told me that they don't call people.they send emails and that there had not been anyone trying to charge anything on my account. I am glad I hung up and never gave the caller any info on my account.

In the name of security Amazon Customer Service has instituted Customer Abuse. A few days ago I was prompted to change my Amazon password, which I did. Today I tried to sign in with the new password and got a message that they are sending me a verification email. The email never arrived (no it's not in my spam folder) and I requested it be resent 5 times after waiting for the countdown clock to expire each time, and it still never came.

So I called customer service and this lady started to ask me questions to verify my account, my name, address, zipcode, the last 4 digits on my credit card, my credit card expiration date, my last three Amazon purchases, the amount of the gift card I purchased. Then she said she had more questions and asked for the balance on my Amazon gift card account. I say I can't get that because I have to logon to see that balance and I am calling her because I can't logon. Then after waiting for her computer to generate more questions she asks for the ID code of my last purchase printed on my checking account statement.

At this point I log on to my bank and start looking for the code, and I tell the lady she is abusing me and how many more questions will there be. She says she doesn't know but has to keep asking questions. I tell her again she is abusing me as a customer and she hangs up.

I call back and ask to speak to a supervisor but just get an arrogant sadistic man who says there's nothing he can do, I have to start answering the questions all over again. I said this is crazy and I won't do business with Amazon if they can't resolve this with just three more questions. He answers real arrogantly "would you like me to cancel your account?" I say sure and call him a torrent of filthy names at which he laughs and hangs up.

That's why I'll never use Amazon again. Of course I couldn't if I wanted to because I can't log on. I spent 7 years working in credit card authorization for American Express and authorized purchases of many thousands, once even $250K at an international airport on a Sunday night, faster and with fewer questions to verify the card holder's identity than Amazon can to reset my logon.

I am emailing a copy of this post directly to Jeff Bezos jeff@amazon.com, just to see if he or his team gives a crap.

..............

This is the email I sent Jeff Bezos.

to jeff, me

I posted this on the City Data Retirement Forum today. Just wonder if you care. I'm not holding my breath. I saw you on a TV interview recently and wonder how a person as bright as you could entrust your company's reputation and future to a bunch of morons.

Attached is a screen shot of my post and why I am never using Amazon again, even though I have a cash balance on my gift card..

In the name of security Amazon Customer Service has instituted Customer Abuse. A few days ago I was prompted to change my Amazon password, which I did. Today I tried to sign in with the new password and got a message that they are sending me a verification email. The email never arrived (no it's not in my spam folder) and I requested it be resent 5 times after waiting for the countdown clock to expire each time, and it still never came.

So I called customer service and this lady started to ask me questions to verify my account, my name, address, zipcode, the last 4 digits on my credit card, my credit card expiration date, my last three Amazon purchases, the amount of the gift card I purchased. Then she said she had more questions and asked for the balance on my Amazon gift card account. I say I can't get that because I have to logon to see that balance and I am calling her because I can't logon. Then after waiting for her computer to generate more questions she asks for the ID code of my last purchase printed on my checking account statement.

At this point I log on to my bank and start looking for the code, and I tell the lady she is abusing me and how many more questions will there be. She says she doesn't know but has to keep asking questions. I tell her again she is abusing me as a customer and she hangs up.

I call back and ask to speak to a supervisor but just get an arrogant sadistic man who says there's nothing he can do, I have to start answering the questions all over again. I said this is crazy and I won't do business with Amazon if they can't resolve this with just three more questions. He answers real arrogantly "would you like me to cancel your account?" I say sure and call him a torrent of filthy names at which he laughs and hangs up.

That's why I'll never use Amazon again. Of course I couldn't if I wanted to because I can't log on. I spent 7 years working in credit card authorization for American Express and authorized purchases of many thousands, once even $250K at an international airport on a Sunday night, faster and with fewer questions to verify the card holder's identity than Amazon can to reset my logon.

I am emailing a copy of this post directly to Jeff Bezos jeff@amazon.com, just to see if he or his team gives a crap.

..............

This is the email I sent Jeff Bezos.

to jeff, me

I posted this on the City Data Retirement Forum today. Just wonder if you care. I'm not holding my breath. I saw you on a TV interview recently and wonder how a person as bright as you could entrust your company's reputation and future to a bunch of morons.

Attached is a screen shot of my post and why I am never using Amazon again, even though I have a cash balance on my gift card..