In the name of security Amazon Customer Service has instituted Customer Abuse. A few days ago I was prompted to change my Amazon password, which I did. Today I tried to sign in with the new password and got a message that they are sending me a verification email. The email never arrived (no it's not in my spam folder) and I requested it be resent 5 times after waiting for the countdown clock to expire each time, and it still never came.

So I called customer service and this lady started to ask me questions to verify my account, my name, address, zipcode, the last 4 digits on my credit card, my credit card expiration date, my last three Amazon purchases, the amount of the gift card I purchased. Then she said she had more questions and asked for the balance on my Amazon gift card account. I say I can't get that because I have to logon to see that balance and I am calling her because I can't logon. Then after waiting for her computer to generate more questions she asks for the ID code of my last purchase printed on my checking account statement.

At this point I log on to my bank and start looking for the code, and I tell the lady she is abusing me and how many more questions will there be. She says she doesn't know but has to keep asking questions. I tell her again she is abusing me as a customer and she hangs up.

I call back and ask to speak to a supervisor but just get an arrogant sadistic man who says there's nothing he can do, I have to start answering the questions all over again. I said this is crazy and I won't do business with Amazon if they can't resolve this with just three more questions. He answers real arrogantly "would you like me to cancel your account?" I say sure and call him a torrent of filthy names at which he laughs and hangs up.

That's why I'll never use Amazon again. Of course I couldn't if I wanted to because I can't log on. I spent 7 years working in credit card authorization for American Express and authorized purchases of many thousands, once even $250K at an international airport on a Sunday night, faster and with fewer questions to verify the card holder's identity than Amazon can to reset my logon.

I am emailing a copy of this post directly to Jeff Bezos jeff@amazon.com, just to see if he or his team gives a crap.

..............

This is the email I sent Jeff Bezos.

to jeff, me

I posted this on the City Data Retirement Forum today. Just wonder if you care. I'm not holding my breath. I saw you on a TV interview recently and wonder how a person as bright as you could entrust your company's reputation and future to a bunch of morons.

Attached is a screen shot of my post and why I am never using Amazon again, even though I have a cash balance on my gift card..

In the name of security Amazon Customer Service has instituted Customer Abuse. A few days ago I was prompted to change my Amazon password, which I did. Today I tried to sign in with the new password and got a message that they are sending me a verification email. The email never arrived (no it's not in my spam folder) and I requested it be resent 5 times after waiting for the countdown clock to expire each time, and it still never came.

So I called customer service and this lady started to ask me questions to verify my account, my name, address, zipcode, the last 4 digits on my credit card, my credit card expiration date, my last three Amazon purchases, the amount of the gift card I purchased. Then she said she had more questions and asked for the balance on my Amazon gift card account. I say I can't get that because I have to logon to see that balance and I am calling her because I can't logon. Then after waiting for her computer to generate more questions she asks for the ID code of my last purchase printed on my checking account statement.

At this point I log on to my bank and start looking for the code, and I tell the lady she is abusing me and how many more questions will there be. She says she doesn't know but has to keep asking questions. I tell her again she is abusing me as a customer and she hangs up.

I call back and ask to speak to a supervisor but just get an arrogant sadistic man who says there's nothing he can do, I have to start answering the questions all over again. I said this is crazy and I won't do business with Amazon if they can't resolve this with just three more questions. He answers real arrogantly "would you like me to cancel your account?" I say sure and call him a torrent of filthy names at which he laughs and hangs up.

That's why I'll never use Amazon again. Of course I couldn't if I wanted to because I can't log on. I spent 7 years working in credit card authorization for American Express and authorized purchases of many thousands, once even $250K at an international airport on a Sunday night, faster and with fewer questions to verify the card holder's identity than Amazon can to reset my logon.

I am emailing a copy of this post directly to Jeff Bezos jeff@amazon.com, just to see if he or his team gives a crap.

..............

This is the email I sent Jeff Bezos.

to jeff, me

I posted this on the City Data Retirement Forum today. Just wonder if you care. I'm not holding my breath. I saw you on a TV interview recently and wonder how a person as bright as you could entrust your company's reputation and future to a bunch of morons.

Attached is a screen shot of my post and why I am never using Amazon again, even though I have a cash balance on my gift card..

In the name of security Amazon Customer Service has instituted Customer Abuse. A few days ago I was prompted to change my Amazon password, which I did. Today I tried to sign in with the new password and got a message that they are sending me a verification email. The email never arrived (no it's not in my spam folder) and I requested it be resent 5 times after waiting for the countdown clock to expire each time, and it still never came.

So I called customer service and this lady started to ask me questions to verify my account, my name, address, zipcode, the last 4 digits on my credit card, my credit card expiration date, my last three Amazon purchases, the amount of the gift card I purchased. Then she said she had more questions and asked for the balance on my Amazon gift card account. I say I can't get that because I have to logon to see that balance and I am calling her because I can't logon. Then after waiting for her computer to generate more questions she asks for the ID code of my last purchase printed on my checking account statement.

At this point I log on to my bank and start looking for the code, and I tell the lady she is abusing me and how many more questions will there be. She says she doesn't know but has to keep asking questions. I tell her again she is abusing me as a customer and she hangs up.

I call back and ask to speak to a supervisor but just get an arrogant sadistic man who says there's nothing he can do, I have to start answering the questions all over again. I said this is crazy and I won't do business with Amazon if they can't resolve this with just three more questions. He answers real arrogantly "would you like me to cancel your account?" I say sure and call him a torrent of filthy names at which he laughs and hangs up.

That's why I'll never use Amazon again. Of course I couldn't if I wanted to because I can't log on. I spent 7 years working in credit card authorization for American Express and authorized purchases of many thousands, once even $250K at an international airport on a Sunday night, faster and with fewer questions to verify the card holder's identity than Amazon can to reset my logon.

I am emailing a copy of this post directly to Jeff Bezos jeff@amazon.com, just to see if he or his team gives a crap.

..............

This is the email I sent Jeff Bezos.

to jeff, me

I posted this on the City Data Retirement Forum today. Just wonder if you care. I'm not holding my breath. I saw you on a TV interview recently and wonder how a person as bright as you could entrust your company's reputation and future to a bunch of morons.

Attached is a screen shot of my post and why I am never using Amazon again, even though I have a cash balance on my gift card..