Quixdraw Loc: x

The names are:
Executive Contacts
Primary Contact
Seymour Liebman
Executive Vice President, Chief Administrative Officer
One Canon Park
Melville, NY 11747
SLiebman@cusa.canon.com

Secondary Contact
Kazuto Ogawa
President and Chief Operating Officer
One Canon Park
Melville, NY 11747
kogawa@cusa.canon.com

Chief Executive
Joe Adachi
Chairman and Chief Executive Officer
One Canon Park
Melville, NY 11747
YAdachi@cusa.canon.com

AzPicLady Loc: Behind the camera!

I will do that. Thank you!

AzPicLady Loc: Behind the camera!

THANK YOU!!!!!

jerryc41 Loc: Catskill Mts of NY

Nice!

E.L.. Shapiro Loc: Ottawa, Ontario Canada

Someon in that company or repair facility is messing with you! Plain English. That $775. repair bill on BOTH items sounds fishery. Waht could be wrong with BOTH times to warrant such a fee- what pats would need replacement? Do they just change everyone that much money and find that most folks will just pay it without question! Sounds like a major ripoff!

If the camera was returned with the same malfunctions, it is obvious that they did not fix it. If there was some incompatableily with the lens, they should have asked for it in the first place.

Simply write a terse (REGISTERED) letter to the "powers that be" at the company and explain that you suspect that the camera and/or the lens is a "lemon" or they simply failed to repair it properly or possibly made it worse by an incompetent repair job. Insist that the finally repair the equipment to your satisfaction at no further charges or simply replace it and unless you receive some reasonable service or compensation you will take legal action against the company.

Nowadays small claim courts have raised their maximum claim to a significantly higher level and you do not need to retain a lawyer.

I have done this a few times where my reasonable and friendly claims were ignored. It is surprising how even large corporations will react when court summons or statement of claims arrives at their offices.

amfoto1 Loc: San Jose, Calif. USA

You also should look into local "lemon laws". Check with your district attorney's consumer affairs division. You may have some recourse there.

chasgroh Loc: Buena Park, CA

Nikon's service has been top notch for me over 16+ years...probably because I walk it in to the LA office. <shrug> *Everybody's* mileage may vary, eh? I have a shooting partner who bought a 1DX when they came out, then upgraded to the next in the series...he has never mentioned problems with the body(s) nor lenses (but he uses big primes there, so...). Sorry to hear of your problems...is there a shop in Phoenix you could consult with, or, like me, drop the thing off at???

kymarto Loc: Portland OR and Milan Italy

I fully understand your anger and frustration. The problem is that there is no one qualified to talk to. I hope you get this resolved finally.

bart11

Nobody buys a Canon from now on. They must feel deeply the pain they give. What happened if the described are true, is beyond any belief. Shame on Canon. And you Canon fans, do not start that we cannot put the blame on Canon because of a bad incident on their behalf, because we should. We are customers who pay enormous amounts of money for our hobby and nobody has the right to disrespect us.

billnikon Loc: Pennsylvania/Ohio/Florida/Maui/Oregon/Vermont

I would call Canon customer service, be nice, be polite, be persistent, ask for a supervisor if you run into a wall. Canon needs to know the full details of what you have been going through.
I do not shoot Canon, but when I worked for Nikon I had respect for Canon Reps.
You know, there is another idea, call your local camera store and ask for the contact number for the local Canon Rep. and let him know what is going on.
I buy all of my equipment for a local store, if I had your issue, I would let the store contact the Canon Rep.
You need to work around the repair shop, which may or may not be tied into Canon.
Good luck and keep on shooting until the end.
You get more with sugar than salt.

nervous2 Loc: Provo, Utah

Please update us as to progress and how it eventually shakes out. Yours so far is a discouraging story.

adedeluca Loc: holbrook ny

We had an Olympus digital camera .

They repaired it and perform other repairs for quite a low and inexpensive price.

I send my Canon for lenses cleaning I the price was very high.

I think canon and many companies today do not care about brand loyalty and know people are willing to pay through the nose to get their TOYS back.

Jimmy T Loc: Virginia

Please keep us up to date.
JimmyT

anotherview Loc: California

Agree. I'd add that to make the most impact, print your letter on paper. Send it Return Receipt Requested at the post office. Send it via Priority Mail.

To maximize the effectiveness of your letter, include with it photocopies of all paperwork associated with your complaint.

Let me suggest that you try to present your complaint in a businesslike way, as a narrative. Avoid bashing anybody.

Let us know how it goes.

Linda S.

Below is the link for Canon USA CEO. The article states that the corporate headquarters is located in NYS. It is a public company, therefore they publish an annual report. In the report, companies typically list their Senior Management. I would also send the letter to the Senior VP of Marketing, Manufacturing and Customer Service.

https://www.usa.canon.com/internet/portal/us/home/about/about-canon/executive-management/president-and-ceos-message

Hope this helps! Linda