Some clarity on the merits of Etsy...
I was just contacted an hour ago on a "Case" I had requested to escalate.
A direct quote from Etsy Support two hours ago:
"If you need a hand resolving this case, we can help!
It looks like your case is still unresolved. You can escalate this case and a member of Etsy’s Case Mediation team will help you and the vendor find a solution. To do that, visit the case log and click the “Escalate” button."
Which I immediately did...
The result came back in less than one hour later (on a Holiday!)
"This is Etsy's Case Mediation team.
Thomas, thank you for your patience with this process. At this time, Etsy has decided to intervene and issue a refund for your order. It typically takes 2 to 5 business days for the refund to be reflected in your bank account or card statement.
We’re sorry for the experience you’ve had with this order. If we can help with anything else, please get in touch via our Contact page (
https://www.etsy.com/help/contact)."
Absolutely surreal! This is a quicker response than some I've gotten from B&H or KEH, which I consider the "Gold Standard" in "Previously Owned" photographic Kit.
Yes it took some time carefully studying Etsy's policies and protocol, that said there Support is Excellent once you determine how their protocols work.
Chris in the future please have first hand knowledge BEFORE you post a rant about any vendor... And you're not alone... I've seeing others posting "vendor rants" recently which tarnishes both the poster and UHH.
My current real-time experience with Etsy has caused me to rethink only considering B&H, mpb, KEH and Roberts. Etsy, a true champion of "Mom & Pop" shops and has gained my trust and support.
To all, please give Etsy vendors consideration... There you may find vintage optics etc that other major used kit players (except KEH) ignore. KEH and Etsy are superb sources of "Vintage" photographic kit in my humble estimation.
A most happy Holiday to all...