sokkerdude

I have a Tamron 18-400mm F/3.5-6.3 lens and the zoom is stuck around 18mm . I wanting to get it repaired. But the Tamron Co. repair has some real bad reviews on line. Does anyone have any experience, advice, or recommendations on Tamron lens repair. Anything
would be greatly appreciated. Thank you!

Longshadow Loc: Audubon, PA, United States

By any chance do you have the "creep" lock on?

chase4 Loc: Punta Corona, California

My wife's Tamron 18-270 Di II came with a 6 year warranty. She took it to Africa and did about 2K shots there with it no problems on her Nikon D7200. When we got home the 4 year old lens would not auto focus. Sent it into Tamron for repair (I think it was in NY) and they replaced the complete AF system free, under the warranty.
As I remember the turnaround time was about two weeks (pre Covid-19). After the repair the lens worked as good as new and has been going strong ever since. chase

MDI Mainer

I've had one experience with Tamron repair service, which was entirely satisfactory. There will always be a few negative reviews by malcontents at every site -- BBB, Yelp, DP Review, etc. But I see no substantial, credible negative feedback.

roxiemarty Loc: Florida

I've had Tamron lenses for many years, and even after 5 years, they have always honored the warranty and my lenses came back good as new! And the turn around time was quick as stated by Chase. They are a great company and if you go online they will give you all the info on getting the lens repaired.

ceh1024 Loc: Lutz, FL

ditto

TonyF Loc: Bradenton, FL

Good experience with them in the past.

dajanes4

I ended up with a "grey market" lens from Tamron, so could not get any company repair assistance. Eventually, had it repaired by KEH. They primarily sell used lenses, so have repair techs on staff plus the possibility of many "used parts". Worth a shot...worked for me!

chrisg-optical Loc: New York, NY

Hard to believe Tamron repair would get bad reviews BUT always get an estimate before authorizing any repairs and how long the repair is warranted for. Replacement might be a better option.

olemikey Loc: 6 mile creek, Spacecoast Florida

Some of the Tamron zooms have a zoom slide positioning/guide screw that is under the zoom "rubber" (at least on the 18-270's) on the backside near the "Made IN xxxxx" label....I don't know if the 18-400 has the same, but usually when I hear of or find one that is "jammed" or stuck, or sticks at a certain range, the screw is the problem. It also serves to adjust tension (very slight turns are all that is usually needed), and they can get loose and get stuck in the zoom slides. You can also lightly grease the screw and it's track through this screw hole (again, lightly grease it, with non-runny lubricant). Every time I've acquired one with the screw loose and rattling around inside, I was able to fish it out thru the same hole with a slim magnetic screwdriver. To stop repeats I use a tiny dab of locktite or if I don't have any handy...a mild (easy to break free) glue, like white glue, or fingernail polish. I've had 4 I bought that way and all were easily fixed, and the locktite eliminated any repeats....the lite lubbing made for continued smooth zoom, the tension adjustment also eliminates zoom creep

The rubber zoom ring easily lifts by finger nail, is easy to move, and you just need to reposition it in the grooves when done, it will look and act like new again.... Hope this is helpful info...like I said, I don't have the 18-400 but have worked a few of the lesser/older Tamrons.

Have not heard any bad reports about Tamron's repair service....so they should be fine if you go that way.

don26812 Loc: South Bay of Los Angeles, CA

A few years ago, my Tamron 18-270mm lens fell off the camera onto concrete. No glass was broken, but it sustained some major damage. I sent it to Tamron (NY I think) from the west coast and they returned it as good as new within a week. FWIW

Picture Taker Loc: Michigan Thumb

Two things 1) I had a repair with Tamron and it was 100% 2) you should have a 6 year warranty.

photomarkz Loc: parma hts,ohio

Had three tamron lens fixed through tamron
Very fast. Still have 2 of them
Great place to have repairs done

Sidwalkastronomy Loc: New Jersey Shore

I would think the manufacturer would be the best place to get repairs, if nothing else they would see the more lens then any independent repair shop and have probably seen more of the same issues if it happens to be a "fleet defect".

Carl1024 Loc: Kaneohe, HI 96744

Mark Hama, Ltd
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